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I encouraged my friend to switch to PM and since he is not able to send and receive txt messages.He tried to use the sim on a different phone and still same problem.He can make inbound and outbound calls and it has been more than 24 hours since activ...
Hi, I've been with PM since November 2016, so I was expecting 89 points (1 per month being with PM) to be applied to my rewards balance, but this hasn't happened after my account was migrated to the new points system. Our family has four lines in tot...
Hi everyone!In the last days it's getting worse then I can take it.It's so hard no to have someone to answer your question when you need it.My question now is :Because my sim car doesn't function any more,I have to buy a new one and cheage it ,but ho...
I am trying to activate a new sim card for my wife and the final step after paying for a plan is to activate the sim through the app. but when trying to log into the app it says a security code was sent to a number *******193 which is not a number I ...
Hello I just started a number port procedure from Bell. I got a SMS from Bell and i reply with Yes . Bell has informed me that my account with them is cancelled. Could you please tell me what the state of my port with Public mobile is now?
The 3G network plan $25/month is so slow, it is useless. Are they going to move the plans with 3G network to 4G network?I heard in the USA got rid of their 3G network.
Hello, just activate a new line and transfer my number from freedomsince then i cant receive and send text messages and cant receive voicemail i tried to access my voicemail but says error. Any help.
Hi, helpful folks. I have the (old) $15 plan at 3G, and 250 Mb of data. This is enough for my needs; very light user, when I travel, I use hotel WiFi etc., with VPN.But, it would be a real hassle to use in the USA, with no 3G available there.There's...
Hello,I signed up for the new promo of 50 GB data at 5g speed and includes the data in Canada and USA.Well im in USA now in Las Vegas and my data still doesn't work.I have tried all available options to try and fix it such as, restarting phone, resta...
How long will it take for an e-SIM to Activate on an iPhone 14?I installed it, and it's said activating for over 10 minutes. Tried restarting the phone and airplane mode, but neither worked.Still SOS Only/Activating in settings.
I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages, I have Public mobile Sim in my phone but still I'm unable to receive any text message. Ph...
Hi, I am a new customer to Public Mobile. I just sent in a ticket re: transferring my phone number from CT Excel to Public Mobile because I am experiencing some issues. First, CT Excel or China Telecom is not on the old provider list (so when I submi...
Hey Community, We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible. To ensure that you get a re...
I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages or calls, I have Public mobile Sim in my phone but still I'm unable to receive any call or...
I received the 240GB data bonus, I am currently on a $34/month 50GB 5G plan. But I have changed plans several times over the years. I am wondering if the data bonus will be compatible with the new $15 plan that does not include data? Trying to see if...
Hi everyone,I recently purchased a new plan with eSIM because the Public Mobile website indicated that it my phone was eSIM compatible. However, after buying the subscription and downloading the app, I was disappointed to find that the app claims my ...
we moved from Calgary to Lethbridge. apparently my 587 number is long distance if you call locally from Lethbridge is there a way to keep my current number and make it so when people call me from in the same city its not long distance
Hi everyone,Under normal circumstances, I receive my referral points between the 8th and 10th of each month. However, I took an overseas vacation during March and April and had to temporarily suspend my subscription for two months.Upon my return, I o...
Just wondering, when are the new rewards supposed to kick in for my account on the old rewards?My billing date is 18th day of the month I believe.thanks in advance
Hello,who can I contact regarding my plan?I got charged but nothing is working.can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?thanks!
I see that there are 5 registered trusted devices in my account.Can I add more trusted devices to login to my account without login in everytime?I have my desktop, 3 iPhones and 3 Samsung phones I want to register 2 more devices as Trusted Devices.
I signed up a new account with a new number I initiated a port from Koodo, the plan was working fine before the port, now I have no call or data access. On my phone it shows there’s reception but I cannot call nor connect to internet. I have respon...