Community

Credit on previous public mobile sim

I had a credit on my public mobile account previously, and I'm wondering why it didn't carry over when I activated my new sim?

Need to port out of Public Mobile but can't receive SMS texts

Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...

Does Public Mobile has EXT network with Rogers / Bell?

Just asking in case of a rare occurrence of an outage and I would need to connect up to a rogers tower.This is also what I see in my phone settings when I disable Automatic:I know that the PLMN code network is Xplore as there is towers nearby:I am ju...

15 day US 3GB add-on not tallying data

I recently added the 3GB US add-on and enabled roaming. I have been able to roam in the states as expected, but when I check data usage on my profile I see no change.Should I see it get updated? Will I end up having to add more later? Am I just using...

Can’t login after porting number

Every time I try to log in to my account it sends the 2fa to the previous number before I ported my number and now I can’t login to contact support. What do I do?

promo addon expiry date

Not sure when and how I get this 2GB Data Bonus, it is not in the "Add-Ons Usage" tab but in it's own "Promotions Usage" tab. It also says "Promo Cycle: 1/1"Question: is this one time or recurring Data Bonus? Does it expire? 

new points system, how come I canot see my referal, only saw 5 points welcome.

was forced to move to new points, but when I logged into the referal and reward, all old info waa not there. very confusing ...

Why is public mobile community marking my new post as spam?

I just made a post called "Should I change plan from unlimited to usa and canada plan or go with the addon" as soon as i posted it, it sa said up the top 'Marked as spam. If you believe this is an error, submit an abuse report."And then it never show...

Should I change plan from unlimited to USA and Canada plan or get addon?

I currently pay $34 for the 5G for Canada only plan but it has "unlimited data at reduced speed"50 GB Data at 5G Speed¹5G Speed up to 250mbps and unlimited data at reduced speed²Unlimited Canada-wide minutes and messaging plus unlimited international...

Text

service and payment

Second voucher that I just bought... still not working. The message says to contact Public Mobile. I contact public mobile and they say they can't do anything; they can't redeem a voucher that has already been used...Somebody ought better do somethin...

nouvelle offre valide avant le 6 mai 2024

Marked as "Spam": Tagging

Utilisation 30Go en récompense loyauté

Marked as "Spam"

So I just posted and my post got marked as spam. I submitted an "abuse report" as indicated. I noticed @computergeek541 edited my post 3 minutes later. What gives?BTW...I still cannot reply!Edit #1:@computergeek541 Thanks for the reply but it is also...

Can I close my account please!

Just became a customer, tried carrying over my old number but it never worked. I can't do anything in the app or account settings since it needs a code that's sent to the old number. Which can't get any texts or anything! Doesn't help you have no act...

Is the great deal true

I received a message from 5213, is it true?Public Mobile here. We've got a great deal for you. Get 40GB of data at 4G speeds of up to 100mbps for only $29/month.Reply YES by May 6, 2024 to get this limited time offer added to your account. Your new p...

Can I used $15.00 plan with bonus data add-on of 240gb

Can I used 240 gb Bonus data add-on on $15.00 plan

Canada US plans are back out!

Canada-US Plan Back by popular demand

That didn't take too long! Grab it before May 20th.https://www.publicmobile.ca/en/on/plans?network=ALL.

Not being able to add my phone number to phone

I talked to Apple and she said I need to make sure I am getting SMS messages. I should be getting them. cab someone help me with knowing if I have that or how to get that? my number isn’t connecting to texting 

new activation

I can make calls but incoming calls go to voicemail HELP