Public Mobile Community

All rewards gone

All my rewards disappeared from the account after switching plans from 1GB for $24 to 20 GB for $25 with 90 day subscription Referral bonus, auto pay bonus, anniversary bonusCould you please advise?

Incoming and outgoing text messages

I just switched my phone from Bell to Public mobile using a esim. My calling works but not my texting.

$34 Can-US plan

I'd love to switch to the $34 Can-US plan. Does it come with call display, voicemail, call waiting, call forwarding and conference calling?Thank you.

Canada wide talk

Hi,Can I purchase more minutes than the 100 minutes I get with my plan? Thanks

ESIM didn’t activate

Hi. i subscribed eSIM, But It didn’t workding activate, So How Can I do? Do You send me my activate QR code?

Resolved! Payment

I can't find how to remove auto payment. I saw it before but can't find it anymore.

I've been with public mobile for a long time And 2 days ago, my phone lost service it says sos. For no reason, i'm completely paid. I've been trying to contact a customer support @CS_Agent @@es_agent. And they just keep asking me to revalidate the ac...

Unable to Subscribe / Pay

Anybody else having issues with trying to enter a payment method?I tried three different cards, the app, different web browsers, incognito mode and made sure that my postal code matches my card info. Literally nothing is working. I just get an "error...

Resolved! How to test to see if I'm getting my 2 step verfication sms

Hi there, I had an issue where I wasn't receiving any 2 step verification codes from anyone (including Public Mobile). I opened a ticket and they said my problem should be resolved in 24 hours and to turn off/on my phone and then to check to see if I...

Ip address

Hi there. I live in Toronto but when I use my data through Public mobile it shows that my location is in quebec? I have my location turned on so wondering why this is happening?I had an on line order canceled from a seller because I asked item to be ...

Hot spotting

Can anyone recommend a plan if I'm going to hotspot instead of using my wi-fi? I watch a couple movies a week, YouTube videos and general browsing on social media platforms. My home internet Wi-Fi bill went up and I'm thinking it's better if I just u...

Lost phone and Sim card

Hi,I've lost my phone and my SIM card. I need to activate my new SIM using my old phone b.Can you help me?thanks

Resolved! Changing subscription

I have a $40 a month now but see they are offering a new $40 month for a Canada US plan . With this plan can you make calls while in the US

Setting up new client

I shared a friend referral to a friend who wants to set up a new Public Mobile account. Now using an iPhone with physical SIM card but can accommodate as well an eSIM. Wants to port her current mobile # from a provider. Needs to know the the steps to...

Pre Activation Failed

I just subscribed to Public Mobile $34 Can- US plan. After downloading the app, the pre-activation failed and asking to contact support agent. I cannot get agent online. Chat ends just like that. Please help me what should I do?

Need a new eSIM QR code

I need a new eSIM. How do I get a new one?

Uncompatible with E-sim

I purchased an esim and my phone isn't compatible. I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.

Subscription change

If I change my plan, I will be refunded for the the formal plan that just started 3 days ago?

Texting after porting

Incredibly frustrated with Public Mobile.Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't ge...

Trying to signin

My account says locked too many signin attempts. Try again in 1 hr. Every time I go back after waiting for much longer than an hour it still won’t allow me to sign in.

Activate ESIM

Hi I will arrive in Canada on 5/15. If I subscribe to $34 for 50GB now, can I set the activation date?

Unable to pick a plan?

I’ve been having issues trying to purchase a plan for days now. It happens across multiple devices, different networks, different browsers, and even tried different email addresses. Every time I proceed with attempting to purchase a plan either by l...

Ported number eSIM activated but no network bars showing can make calls through

Hi I ported my number over to Public Mobile earlier today. It seems the number ported over correctly I’m able to make and receive calls and cellular data is working but the network bars on top right hand corner of the phone (iPhone 13 pro) are not th...

Where are all my points?

Was switched to points over a week ago - and yes I did receive the 5 point gift and just yesterday also a 2 point helping others reward. However my referrals and other $ dollar rewards that did show would be applied on my next renewal on around May 2...

Subscription plan

Hello,I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.In this case, should I change the carrier once and come back to Public Mobile again?or is there a way I can get $21/month plan without ch...

Over charged

I have been overcharged on my last payment yesterday, with my refers and other credit I should of only been charged 19 dollars like usual, I was charged the full 40 dollars, why??

Are they working on VoWifi?

I never had the VoWifi toggle visible with public mobile. It was just not there. Last week, suddenly, a VoWifi toggle appeared in my phone settings, it was even turned on by default. It didn't do anything VoWifi related, but it was there. Are they up...

Resolved! Changing Subscription

I am planning to change subscriptions when my monthly renewal comes up. The initial page says something like "Save even more with a 90-day subscription." I'd like to do that but the option is not provided when I go to confirm and provide my payment i...

Resolved! Email when monthly fee is charged?

Hi all, relatively new to PM (this is my third month I believe). I'm pretty sure I got an email when I was charged last month, but I just noticed the charge on my credit card this time from a few days ago... Definitely didn't get an email, I'll be si...

URGENT! NEED TO RECEIVE TEXTS TO PORT MY NUMBER OUT OF PUBLIC MOBILE

Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...

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Recent discussions

All rewards gone

Incoming and outgoing text messages

$34 Can-US plan

Canada wide talk