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Thought they were changing on May 1st? When I log into reward section still shows all the credits (old rewards) I will receive on next payment due date and gives me option to join new point system
Hello everyone,I have a rogers sim and I wanted to transfer my number here. While doing this, it gives me an option of writing the previous sim’s number, and it should be 19 digits, but my sim has 20 digits on them. What do I do? Please help me out.
It seems to be getting worse; Calls are getting dropped / disconnected every 8 min or so. I’m using an iPhone 11 Pro and live in ESqUIMALT, BC I checked a service map and the tower density looks a bit thin compared to my surrounding areas (Victoria a...
I’ve tried everything to get my roaming to work. Rebooted my phone, checked all of the settings. I just don’t get how they can charge you and leave you stranded in another country.
Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..The phone number you can contact me with is..###-###-#### or with my e-mail ***@***
Is it best to delete your images that PM saves ? I ask because I recently could no longer upload images baffled by this I cleared cache cookies on browser and tried incognito private mode to no avail I just couldn’t upload anymore . then after poking...
Hi my number was transferred but for the public mobile login account, it still asks for the previous (temporary public mobile) number for 2 factor authentication, to send the 2FA code to. Wouldn't that be a security issue of concern, can you change ...
What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?
The usage history download was fixed a while ago, but now it has stopped working.When I click "download", nothing happens anymore.The payment history download works fine.
I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service prov...
Changed my email since I signed up with pm, had a stroke and cannot remember any login info. To update my expired cc. I have been using vouchers, but now I got a message to login to my account and set up a new cc, but I cannot login! What are my o...
Hello, I currently have the following rewards. Pre authorized payments $2.00Loyalty pays $4.00Refer a friend $28.00Total monthly credit of $34.00I currently have the $34.00 month plan.I also have several hundred dollars in credit in my account. Goin...
I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?Local calls work fine.I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of...
Hello, I ported from Rogers to PM this morning, I can see number is gone from MyRogers app, signal lost as well. Now I can see signal, able to set voicemail etc on PM but not receiving any texts or calls. Kindly help me out it's been 2 hours since I ...
A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?
Hello Community, We want to address a current issue some of our customers are experiencing. After porting their phone numbers to Public Mobile, a few customers have reported not receiving text messages. We are actively investigating this issue and wo...
At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s
I have 2 phones with rogers each has their own account but under my name. I have switched one account to PM. Do I have to make a 2nd PM account in my name with say my husbands email or can I use use my husbands name and email on PM and still port t...
I just switched to Public Mobile. I successfully transferred my number from my old service provider and am now able to make/receive calls, but texting is not working. I am not receiving texts and when I go to send one, it won't go through and I get a...
When I try to update my payment method, it says "Sorry, we’re not able to process this request at this time. Please try again later." and I am not able to update it. Anyone knows why and when this can be fixed?
I’ve switched to PM about two weeks ago. For the most part it’s worked, but my group messages haven’t worked. Now today I’m not getting any text messages. I have an iPhone 8 so it is older. I’ve checked everywhere I can think of, in settings. I can’t...