Community

Ticket create

Hi ,I am newer, want to know how to create a ticket?thankscw12

Account setup

I just signed up last night for the $34 plan. I don’t have data working, can’t access my account, number only makes outgoing calls, no texts, and when I dial 611 it says I have insufficient funds even though credit card was charged. What can I do whe...

Good News! Switched to $15 Plan; Still have 240 GB Bonus Data and Legacy Rewards (for now)!!

Not getting refund

Phone Is not esim compatible and went with a different provider. I'm trying to get a refund for this plan but not hearing back from support and have opened 2 tickets in the last 8 days. 

Text messaging

Set up my mum and dad with public mobile on Sunday with physical sim cards. They are able to make and receive phone calls, but are unable to send or receive text messages. They are not big users of there phones, so they are on the $15 minimal 4g. Any...

Question about the 240 GB Bonus Data and the $15 Plan

HelloFirst of all, I want to say that I am not happy that the legacy rewards program is ending.PM has given me 240GB of points reward bonus data which is wasting away.  It has been 54 days and I have not been able to use any of it.  I still have 6 GB...

Help on US Roaming Plan for 4-day trip

Visiting the United States for 4 days where I estimate needing "only" 2GB data, some talk & texting. Primarily just for emergency peace of mind so I can accept calls and do light internet connectivity through my apps (Uber, Lyft, Disneyland, Google M...

Transfer of phone number

I have opened an account but when I tried to transfer my phone number it told me I had to have a secure internet connection.   So I am home now and can't seem to get into my account to transfer my number.   Now I already paid for it I should be able ...

SMS not working iMessage stuck on verifying

I ported over a couple hours ago and I'm having a few problems.SMS not workingiMessage / Facetime stuck on verifyingCalls - okData - okReceived porting message (Rogers) and said YES, got confirmation number was portedI submitted a ticket already but ...

$21 only available for new activations?

Like others, I'm getting screwed by PM with their new punishments program. To add insult to injury, the $21/m plan is only available for new activations. I'd be somewhat content with that plan, but instead I'm forced to downgrade completely to the $1...

I have a bill credit for 9 every month, why there is no credit in May

No text function for 36hrs

I can't communicate with anyone. I've created a ticket for not receiving texts messages.They also never sent me a SIM card, so I had to pay twice. I've been a Public Mobile customer for 2 days and nothing has worked. No support emails being returned....

Sms dead

Hi after new activation sms dosent work.  Call and lte working

Plan

I have the $15.00 plan with 100 minutes. I see there is a new $15.00 plan with unlimited talk & text. I would like to transfer to the new plan, do I need a new SIM card or can I just go ahead & make the change

I need to talk to an agent

Just arrived in Las Vegas Nevada and I switched my subscription to the $34 a month Canada and us data 50 gigs 5G speed but I only have a 4G phone. and I don't have any data in Las Vegas? Someone help please

Latest bill doesn't reflect my rewards deductions

Hello, my latest bill doesn't reflect my rewards deduction. All that shows now is $25.00 plus interest so the total is $28.25. Do I not get my rewards taken off anymore?  Please explain. Thank youGary xxxxx  xxx-xxx-xxxx 

transferred number

I just set up my new activation and I am not receiving the 6 digit confirmation number on my phone so that I can confirm 

Transfer Number Failure

Hello, Just got a new phone so switched to Public, dod a number transfer and I can call from my new phone and the number (same as old) pops up as it ahould. But all recieved texts and calls go to the old phone. I called my old provider and they said ...

Not received Public Mobile Points from the new Points Reward System

Hello there, It's past May 5, 2024 now.  Should we have all been forced onto the Public Points reward system?  If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan.  Can somebody advise what's the reason...

Lost phone

I lost my phone and so do not have access to the email associated with my account. Nor do I have the phone to receive the 2FA code : ) I bought a SIM and I'm ready to update my account, if I can access it. I've been without my phone for two weeks and...

Esim activated on wrong phone

 Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.Now I can’t purchase another esim because t...

Log In

When I log into my account for the 1st time it's asking me to choose a plan. I already have a plan and services for over 2 years. How do I just log into my account without having to enter Sim # and pick a plan?

Subscription not activated

Got to step 6 of 6 of activation and got the Subscription not activated screen and Get support button leads to nowhere. How do I go forward?

10% rate plan reward?

Just looked at my points statement and noticed that I hadn't recieved my 10% rate plan reward since February. Not sure if it's since they transitioned everyone to the new reward plan. But I've always been on the new reward plan since starting with PM...

SMS not receiving

Just switched from Fizz Mobile and past 2 days I have not been able to receive SMS. Please help and thank you!

(Error Code: XXX)

It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...

Plan Coverage

I have subscribed to the $34 plan with 5g coverage. It says 50 gb data within Canada and US. Does that mean we could use the data in US without paying roaming charges ?

Settings Messed up When Setting Up Esim

Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this