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[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers
by Ck_PM -
Important Announcement from Your Community Manager
by J_PM -
How can i file a complain to the new point award policy?
by Shayne_Cai -
New Rewards?
by Tech20000 -
New points system
by JeanLanglois22 -
Canada-US Plan Back by popular demand
by Sansan -
Spam messages by Voorhessn and Beilananouveoca are currently being dealt with
by computergeek541 -
Top Contributors – April 2024
by Silvio_M
Recent discussions
How to resume Public Mobile number after cancellation of number transfer request ?
Hi, I have cancelled my number transfer request from Public Mobile to other service provider, but now unable to see my account details online to setup monthly payment pre-authorization. Please advise..
Text Messaging to an android phone user
Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?
Resolved! Sim Card Not Recognized
I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...
Failed to port number day 4..
Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...
account
how could i find my account n
Subscription change
Hello, I now have a 25$ plan good in Canada. I am going to the US for a few days. If I change to the 34$ plan which includes 50GB Canada/US, will I be able to change back to my 25$ plan when I come back ?Thank you.
Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?
Hi,I am thinking of downgrading to the 15$ call unlimited + no data plan for few months. I have many data ons accumulated, most of them gifts and rewards of the past. Also, I have a huge data add-on given by Public Mobile during the transition to the...
My phone isn't working
It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...
Hello
My activation is locked I recently got my phone to unlock by bell over the air this is what it says it says this "SIM not supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activ...
Resolved! The "Rewards" Program.
Hello.First off.. I'd like to say for over 5 years... and 4 (currently active) accounts and I've had nothing but good things to say about Public Mobile.Until now.Your new "rewards" program that I was forced into is not much of a "reward" I lost...
Resolved! How to switch from a 30day plan to a 90day plan
HelloI am unable to change my 30 day plan to a 90 day plan to take advantage of the recent promo I saw somewhere. I want to keep the same plan $34 CAD/US plan but hoping to save a bit more with a 90 day plan.
Why the cellular data network does not work?
Sometimes, I only have cellular service , but not LTE data service? why is this? and It really bothers me a lot?Could you please let me know why
Unable to Access Account
Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing c...
Re: Outgoing calls to 438-580-4001
The same here, so strange
Phone number not active on new phone
I just moved to a new phone and my phone number did not move to the new phone. It said unable to transfer phone and to contact Public Mobility. Anyone experience this and is there a fix instead of waiting for Customer service?Help
Service
My old number hasn’t been transferred and I don’t receive calls when I insert the new public mobile SIM card
iMessages not working
After porting my number over I was having issues with texts. Which are now working, but my IMessage is not working under my phone number and I contacted Apple and they said it’s a Public Mobile issue. I’ve tried resetting settings, removing SIM card,...
Resolved! How to get hold of a human being to resolve a payment issue
Been with PM for a year. Three phones, three monthly plans, all billed to same credit card once a month. Each month I get three charges for the three plans; all good. But for May my card was charged four times (not three). I cannot seem to find a wa...
nothing is working
I just received my Sim and have ported my number. I'm trying to login and I don't get codes or they do not work. My phone will not work. Can someone please help me. I do not have a landline and need my phone working.
Accidentally deleted esim
deleted esim profile in iphone. how to get it back? thanks
Sim card error
Hi, I was having trouble login into my account that I believe has a sim card attached to it. I am unsure of what the username and the password is for login but I think the following 3 accounts are associated with the SIM # of which I will provide. I...
Receive Calls
do not receive calls
Available funds not usable.
I have $60 of 'Available Funds' but get a payment error when I try to purchase a $30 AddOn. What could be the problem?
5G Plan Question - US Minutes
Hi there, I just switched to the 50GB 5G plan that states it includes unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. Does this mean calls to the US are included in the subscription or that...
Cannot Create Wifi Hotspot with my phone
The support articles on the Public website have been of no help. Also the options that are in the community are not available on my phone (greyed out) for changing the APN. I'm on an Apple SE original so older but still functioning well for everythin...
i phone 8 to i phone 13
I only have i phone 8 to start with PM plan for now, but I am thinking to buy i phone 13 soon.how I should prepare SIM card ? one SIM cargo can cover both ?
i think my payment is overchargged
hi I usually paid about 18 $ plus Tax because there are some rewards but from May bill does not applied .---------------------------------------------- this is Previous bill -------------13:27 PMReward - Refer-a-Friend ($1 per active friend)$1.00Ava...
Unable to manage account
Hi,I've gone through setting up an account, and have activated my plan & have an eSIM setup and my number successfully ported in. There were some issues with SMS that was resolved a day after activation.My current issue is that I'm not able to manage...
Call Forwarding Lost
Hi,I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.Please advise.
subscription for old $15 plan
my subscription for old $15 Plan was $10.17. Two days ago I was billed $16.95. I was not notified for the increase or is it just an error?
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