Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card expired and my plan ended up expiring as a result. I updated my card info and added funds and setup autopay with the new card, but I still have no service. In my account it still says "Plan Expired" andYour plan expired on Aug 10, 2019...
I have 3 existing accounts, setting up a forth. Went through the activation process and migration. Now I am unable to log into account, and Sim appears to not work. When I try to reset password it says my email is invalid, yet I can send email to the...
My credit card charge was $35.99 for a $35 monthly plan. It also shows on my online account that I have $14 credits and that I owe $21. Why was I charged $35.99? A random amount.
Hi there. I signed up for the $40/month promo recently and signed up for Auto Pay. My first payment came out July 2nd for $44.80 which is great. But then July 3rd I was charged $100.80 and I don't know why. Also, it does not show on my payment histor...
Hey folks, I recently realized that for the first since joining Public Mobile, that I had run out of minutes. Finding the Self-Serve options online a little confusing, it me a bit of work to get to where I could purchase an upgrade (crossing my finge...
Numerous times when I talked about ebay sellers selling lower priced public mobile sim cards it was requested next time I see the deal to let people know. Well, here you go. 7 left. https://www.ebay.ca/itm/273923678583
I joined PM last week and got a free sim. I went today to open an account for my father and got a free sim again. I asked why I did not have to pay $10 for the sim. The customer rep advised that it was an unadvertised promotion because a new kiosk ...
Everytime someone calls me, it goes straight to voicemail the first time. Second time it goes through, everything else works fine.
I did not get a chance to get setup on the website and I need to update my credit card info as my card has expired to re-activate my plan. Please let me know how to do this? ThanksWayne.
My daughter has lost her phone and we cannot find it. How do we cancel our account. We hadn't created a self serve account and tried doing so since the phone was lost but it needs to text us a 6 digit code which we can't receive ...since the phone ...
I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Pub...
is there any way to block auto callers from calling me. our telus home phone has a thing where the caller has to follow 2 prompts in order for a call to get through to the phone. is there something like that available with public?
I'm trying to login to my account to sign up for a plan again, but it's not letting me sign in. I'm trying to reset my password but it's stuck at a constant loading and can't get passed the email verification step.
It seems to be taking a very long time to log in to my account. I let it run for more than 5 minutes and it did not log in. Are there system problems today (Thurs. July 11) ? Anyone else finding it slow?
I have all of the information to port my phone from Rogers. However when I put in an alternate phone number, which it requires, it puts me back to phone eligibility with the first 6 digits of my number, and the last 4 with the alternate number's. I...
today I regitered my sim car, set up my account, recived confirmation to my email about that account and was charged for the plan I chose.tried to go back into my account, said problem with log in.I want to stop Auto pay.but need to access account to...
Hello, I hope this is meeting you well. I have auto pay enabled on my account however the service has haulted, even though I am recieving the $2 auto pay bonus. I was hoping you were able to shed some light on this situation. Regards; Guy
where i can get a smart phone.
Has anyone purchased a $15 voucher?The website indicates that you can, but Walmart and 7 11 both dont have it?
It currently says: Your plan expired on Aug 9, 2019 On July 9th, my payment didn't go through autopay for some reason, second time that has happened, so topped up manually. It didn't take the payment. So I tried adding an extra $1, that didn't work. ...
Today at 3am we got an AMBER alert about abduction that happened around 3pm, what is even worse - that alert was repeated at 4am. Only thing it proves - that persons that developed that system, and person who make a decision about issuing alert are b...
I have been with Public Mobile for over 3 years now. I am having an issue with Picture Messaging. Picture Messaging has stopped working on my P20 pro which I have been using on Public Mobile network since Dec 2018. It stopped working almost a week ba...
Paid $30. On account but phone not activated
Hello Public Mobile Community! I recently switch over to public mobile to begin to save some money on my monthly Bills. I read that I would be discounted $10 when referred to setup up my new account. I did so today at a local walmart. The employees ...
Can some one please help.. service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile
Hello, I just activated my plan and calls and texts are working, but my data is not. I have entered the correct information in the network settings and have also rebooted my phone multiple times. Is there a solution to this?
Hello - my parents are travelling in states right now and are having issues with their add-on us plan. The phone can make and receive calls but the call is cut off in approx a min. They have restarted phone and the service signal is strong?? I've ...
I recently purchased a $60 top up voucher to reactivate my current plan and upon entering the pin number provided I received ONLY $10 in value. Now I'm unable to reactive my plan, and cant afford to lose the $50 in value that I'm entitled to.... What...
I switched to Public Mobile 2 weeks ago (and am loving the money I’m saving) and am trying to get a handle on Community rewards to save even more. Under badges, I have one for top 50% and one for top 0.5%, but I don’t have a community reward when I c...
