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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add-ons needed to use phone for 5 month while in USA

I want to use my plan while in the US for 5 consecutive months. I need to know what add ons I can pay for so that I can call and text US to US and US to Canada numbers. I am reading that add ons are for calls originating in Canada which won't work fo...

Resolved! serious problems with my public mobile account

I don't know how to Message Tags

Resolved! Friend signed up on PM he told me to give my referral code..

but he has already signed up, where does he go to entering my referral code or who do I contact and what information do I provide

Resolved! Where is 10CAD plan?

Hi I was looking for 10CAD plan I saw it few months ago - it disappeared.

Resolved! Rewards not applied

My plan renewed today, and for some reason it charged me the full $15, when it should be $7 because of my credits from rewards. Also, last month it charged me $9, when it should've been $7 as well. So why didn't my rewards apply this month?

How to unblock PUK sim (tm)?

Resolved! Installing PM SIM as 2nd virtual SIM in iPhone 11

I've been given an iPhone 11 as my work phone. The phone allows for 2 SIMs. How can I install my Public Mobile SIM as the 2nd number on the Bell iPhone?

Resolved! Porting number

Hello, my daughter activated her PM sim yesterday and was told by the boutique attendant that she would need to get a new number. Being new to this process, she went ahead and activated her account with a new number. Is it possible to port her old nu...

Transfer my phone number

Resolved! How to locate my account?

I have more than one phone number with public mobile. I have forgotten the email address and password for one of my accounts. I have the phone number. I would like to review this account for the referral code and to view my usage. How do I locate my ...

Resolved! Phone number transfer

Hi all, I just switched over to public mobile this morning and everything seemed to be working fine. This afternoon the alternate phone number I provided received a voicemail saying I gave the wrong serial number from my previous provider (which I th...

Signup for AutoPay not working

Hi, Every time I try to add my credit card details for autopay it gets declined. I tried other cards and still the same issue. What should i do for it to work? I really don't like the hassle of getting vouchers. Not to mention, i'm losing on the ben...

Kiosk at Super Store n Medicine Hat, Alberta

We went here for a new phone activation, waited for more than an hour while he was helping an elderly lady get set up on a different phone (They also do Koodo). He said it would be a bit, so we shopped then came back. This same elderly lady had been...

SIM card issues

I have two phone/tablets by the same manufacturer. One tablet works perfectly however the second one shows Public Mobile in the SIM card settings. However, on the phone display it says "emergency calls only". I've tried two SIM cards and neither will...

Incoming calls

Callers get busy signal. I have an i5 phone. No calls coming through!

Incoming phone calls

All calls are going straight to voicemail.

Who else is LOV'IN Public Mobile?

It has been 5 days now, since my husband's phone got converted and activated and I am 3 days and counting since the conversion! Loving this ! Never felt so free from Rogers! the handcuffs have been removed!!!! Thank you to all who reviewed PM on line...

Resolved! Data not working

I'm not able to connect to the internet using my data. Please advise

Overcharged

I was overcharged on my last bill. How can I have this rectified

Resolved! Rewards no applied

I have not recieved my autopay reward for my last billing, any thoughts?

Resolved! Didn't minus rewards from monthly payment

Hi there!My account was charged full monthly fee but it didn't minus rewards. How it happened? It worked well before.

Resolved! What has happened to my account.

My number is 7******78. I have made no outgoing calls but it I cannot make or recieve calls. I did recieve a long distance call from for 43 minutes but I was told I would not be charged for incoming calls. Do incoming calls ger charged against my 5...

minutes

can you buy extra minutes

Resolved! Locked out of my self serve account

Hello, I've been locked out of my self serve account. Can you please assist? Thanks

Resolved! Long distance to UK not working

I just bought an international add on. But when I try to call UK it says Talk is not included in my plan

missed monthly credits this month -solved

I have $25 plan. I have credits for auto pay $2, referral $1, royalty $1. I paid $21 every 30 days till last month. I just fond today I am charged $25 from my credit card. I don't know why I was not given my $4 credits this month. I don't know how to...

Resolved! SIM card not received even after 16 days

Hello, How can I get some help about not receiving my SIM card, thath I payed money for?It was suposedly shipped on October 28. Today is November 13. I live in Burlington, ON. On the side note, the virtual assistant is useless, the community login do...

Resolved! lost phone

Lost phone. Suspended it. How can I replace it?

Resolved! Ordering a SIM card

Now that Walmart doesn't outright sell SIM cards anymore (unless you have their Kiosk set up your account etc), I thought I'd order a SIM card for my daughter-in-law on the Public Mobile website, around October 17, 2019. She got a confirmation e-m...

Wrong add on purchased

Hi! Yesterday I purchased US roaming by accident when I was trying to get long distance calling. Today my account appears to be suspended due to not having enough funds which its weird because I have autopay set up. How can I fix the add on added by...

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