[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data Caps Suspension Plans - COVID19?
Is PM planning to have data caps suspended (like other companies including Telus have done) till the pandemic scare remains?
Resolved! Registering auto pay
“Keeps saying unable to process transaction, Denied by card issuer“ for 3 different cards I tried !My banks for all three Cards say they don’t ae any authorisation
My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why?
Why is my data always being ripped off? This month it was due on midnight on the 18...its still the 17th and pub mob has already renewed it and is now using up this next 30 day data...come on people.....this is just getting worse and worse.....and r...
Resolved! Phones and Hardware
Any suggestions about what phones work best with public mobile?
Resolved! Quit my plan
Hello, I want quit my plan from April as I will leave the country in the end of March. I want to know what I have to do to quit my plan that I'm currently in. Thank you.
Resolved! Porting Number
To whom it may concern, I have 2 PM accounts, $15 (10 minutes/250MB) and $40 (5GB/$30 for 8 months), and would like to close out the $15 account and port its number over to the $40 account. Please advise on the best method to do so. Thanks i...
Resolved! Want to change plans - Will I keep my add-ons?
I currently have a plan with PM and am a happy user. Based on my usage over the last while, I'm considering downgrading my plan to save myself even more. :cathappy: But before I do this, I have an important question. On my account, in the "My Data & ...
Resolved! Why is data used showing incorrectly ?
The month has just started, as payment was taken yesterday, however it is showing I used over 5MB of data. Here are screen shots that I hope someone can help with. As you can see I have not used any data for the past few days, as I mainly use wifi....
Resolved! APN settings for a Alcatel Sparq II?
Hey, I'm planning on switching over to public mobile, but before I do I want to make sure I can use MMS and data with my phone. I've seen some other posts about the APN settings and they include MMSC addresses and ports.I don't think my phone has an ...
Resolved! Your account was suspended
I haven't been able to use the phone all day. When I long on to my account it says: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended..... I waited till the end of the day, but n...
My add on isn't working and I need urgent help
Hi I need to talk to someone immediately about my plan. I've paid for 400mins intl calling as an add on and I urgently need to phone home (Australia) to sort some things amongst the Covid-19 changes. Please call or contact my ASAP as I am stranded w...
Top up
Why does my plan say top up by 1159 pm on my top up day but the phone gets suspended in the morning
Years with Public Mobile
Is there a way to figure out how many years / months you have been with Public Mobile? In the transaction history, I only can go back 6 months.
US roaming data
I purchased a data add on yesterday and purchased us roaming data by mistake, i don't travel so no need for that. is there anyway to get that add on cancelled and reimbursed?? thank youErnie
US Voice and text
I purchased the US voice and text add-on and I have been unable to recieve calls to my phone while in the US. SMS and MMS messages have been working but for the first 4 days I was unable to make outgoing calls. They just dropped without ever connec...
Resolved! Calling, Texting, Data work fine, MMS not working
There are plenty of threads just like this one here, but I haven't found anything that works yet.Transferred my SIM from Xperia X Performance to new Xperia XZ2. Everything works fine except for SMS. Can't receive or send them.I'm pretty sure I've tri...
Resolved! Why are incoming calls counting towards my minutes?
Logged into my account and it said this:100 Minutes Canada-Wide Talk25 / 100 MIN My plan says: $15100 minutesCanada-wide talkUnlimited International Text and Picture MessagingUnlimited incoming callsBonus 250 MB Data⁴ at 3G speed with AutoPayVoicemai...
BMO Mastercard/Debit card
Hey guys, has anyone used one of these cards to activate an account? I have a friend trying to use one but it says it won't accept it, im wondering if she may have made a mistake with her address or if these cards just won't work. Thanks in advance.
Resolved! Will i receive monthly bills?
Hey guys,I'm new to Public Mobile, wanting to change from Telus. I need to receive monthly bills for banking purposes, and i would like to know if i will receive bills from Public Mobile. I am planning on signing up for the 15$ plan if all works. Th...
Resolved! Phone connected to Telus service not PM?
Last week (03/13/2020) my phone would not make calls or send texts. Telus showed as the service-connected to, in the top left corner of the phone and not PM. This lasted for about 36 hours then it went back to PM and worked. I have never been with Te...
Resolved! re-activite SIM card
I purchased a Public Mobile sim card and created an account in December 2019 which was active until end January 2020. a relative left country for two months so the account was maintained. I have since purchased another sim card and new account with t...
Haven’t received SIM card
I bought SIM card online on March 9,2020 and was told item was shipped out on March 10. I haven’t received it almost 10 days.
Cant make any calls "All circuits busy" , anyone else?
i simply cannot make any calls... is there a PM outage?
Resolved! Cacelling the service
my phone number is 5**-***-****. I would like to cancel the public mobile service
How may I close my existing PM account and port my number ?
****** Because of problems with my existing account I'm considering to start fresh and open a new PM account but was told (by Beer) that I may not be able to port my number to the new account. Would hate to take a chance and possibly loose my existi...
Texts go to 7723 instead of phone number
Hi everyone, My phone for some reason keeps sending my outgoing texts to 7723 instead of the number I'm trying to reach. It also won't send or receive calls. When I call someone it rings in my end as if everything is good, but the other person will n...
Locked out of my account email address on account locked out of
How get back in my account
International texting interrupted
Hi allWhen I text overseas, sometimes it works and sometimes it doesn't. Local texting is fine.Examples.1. A person texts and I can begin a texting conversation. However, after a few texts the person doesn't receive my outgoing text, but I can still...
Mod Team Appreciation
I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've ...
Resolved! $5 canada add-on
Hey Everyone, My parents are each on the $15 plan which has worked well for them, but with everything going on I would like to give them extra minutes just in case. Could I add-on the $5 Canada option to give them an extra 500? Thanks!!!
