Just another plan price hike

[Handy1]

Public mobile is at it again cleaning out customers pockets just got this text informing me my plan will go up $3 , this after removing legacy rewards then reducing points value and adding 911 charges and now this lovely new unnecessary $ grab to old loyal customers well done public you once again found away to disappoint . And all this still without offering wifi calling such a shame BOO !

[Grinch]

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@maggiemetastasi wrote:

$18 a month expires September 30, 2025, I believe after that date youll pay $20.

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I would say … I don't think so. Look how long the $15 plan has been around. 

Considering there could be 2 or MORE  $15 plans that have different options included, do nothing and those plans will remain “as is” and the new charge will be $18. But what ever $15 plan is being subscribed by you, you have the option to subscribe to the $18 plan and start it on your next renewal date or wait til October 30 and pay your last $15 if it renews before October 30 (saving $3) and leave as is, or like mentioned subscribe to the $18 currently being offered and be over with it all …… I renewed 3 plans and they will start 1-3 weeks prematurely. 

In my opinion only, as much as we don’t like increases the $18 plan is still a GOOD DEAL as more was offered vs the $15 plan …. like 750mb MORE data, UNLIMITED Canada Wide out bound calling (vs 100 minutes), and 4G vs 3G. The loss of 100 LD minutes was for a targeted group and I wouldn’t have used.

[computergeek541]

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@maggiemetastasi wrote:

$18 a month expires September 30, 2025, I believe after that date youll pay $20.

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The above isn't correct. The $18 plan and $20 plan are different plans.  The $18 plan stay at $18 indefinitely.  While the $18 plan is subject to terms of service about possible future price increases (as are all plans), there is no set end date for that $18 price.

[Nezgar]

@Yummy fine print for #12 is in the terms and conditions on the main plans page at least:

12. Your Public Mobile subscription includes a rate plan that provides access to specific mobility services. Depending on plan details, rate plans have a fixed duration. Unless otherwise indicated in the rate plan description, a monthly subscription period is 30 days. If you are subscribed, your plan will auto-renew at the end of the fixed duration.

[Yummy]

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@Chalupa_Batman wrote:

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A formal complaint to the CRTC is the only voice you have.

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It looks like 3td tier providers and pre-paid services are not included in CRTC ruling.

It will be Nice if somebody posts that CRTC claim that Every provider has to offer $15 plan so we all stop guessing and stop unnecessary complaining (here).

[maggiemetastasi]

$18 a month expires September 30, 2025, I believe after that date youll pay $20.

[maggiemetastasi]

Go into your account and click on change subscription, choose the new plan you want. It will change automatically to $18 a month but you will still have the same plan as now. but if you change your plan now youll get 1Gb of data and unlimited canada wide calling for same price.

[maggiemetastasi]

ow, I must of missed out on that plan I still had 100 minutes month calling and 250 of data. I decided to switch to new $18 plan with 1Gb data and unlimted calling. I buy my international calls as needed.

[maggiemetastasi]

I have a family of 4 as well on the plan but can not seem to find something cheaper. They are now offering $18 a month for 1GB of data and unlimited calling.

[maggiemetastasi]

I went ahead and changed my subscription for 1 GB of data and unlimited minutes for the same price.

[hTideGnow]

hi @CliffordLee you read that wrong

 that is specifically for Bell, Telus , Rogers and SaskTel only and not any other carriers. So, PM has no obligation to provide the $14 plans.  And none of those Tier 3 carrier owner by the Big 3 provides $15 plan anymore and they are all legal to not provide that plan

[ORNGNBLK]

@CliffordLee  Some threads yesterday mentioned that CRTC regulations are limited to Bell, Roger’s, Telus and Sasktel.  All subsidiaries beneath are not legally bound to the same $15. Also noted was that the $15 had to belong to postpaid carriers, where PM is prepaid giving further immunity. If you have an $18 plan in your subscriptions to choose from now, do so with a change on renewal to at least get the extra Data before they arbitrarily swap you to an $18 with minimal data.  Best of luck 

[CliffordLee]

In 2021, CRTC mandated that all service providers to provide $15 base plan to its customers.

A SMS was sent to me on Sep.25, informing me that my current $15 plan will be increased to $18 on Oct.30. I would like to opt to remain at the $15 base plan. Public Mobile's website/app does not provide such option.

A formal complaint had been lodged to CRTC on this, since I am not able to find a solution nor support from Public Mobile's 'Customer Service'.

My family of four may consider options to switch away from Public Mobile as this brand no longer keeps its core values.

[madohoma67]

I got this too.  I got 3 extra referrals this year, but I think i need to find other way to earn more rewards now.

[softech]

@fixin1 

that was old story, too old.

The two more recent "incidents", both failed.  And sadly, both organizers eventually "left" us (although they are still around, one with different username and one still "helping" members via private messages )

[Eister]

Yes agree! 👍 Unfortunately I missed getting that $15. plan with the extra international minutes, so no loss for me there.  And looking forward to not monitoring my outgoing calls and having to remember to turn my data off when not needing it. 😉

[hTideGnow]

hi @Eister 

yes, the $18 - 1GB has more data.  Only consideration is if you have the new $15 plan with 500Mb, it has 100 international mintues for calling couple countries, around 8 , you will lose that if you go with the $18-1GB.  But I think the extra data with the new $18 plan is worth more, afterall, the list to call is small, and you can always use different apps to make calls

[Eister]

I was confused too!  But after reading everyone’s helpful advice, I think it’s double the data to 1 gb and instead of 100 Canada talk min. it’s unlimited minutes.  And advice is to upgrade at renewal date, or you stay with the original $15. plan, but pay $18.  Better choice is to bite the bullet and upgrade yourself. 😉

[fixin1]

@hTideGnow - Maybe if we go riot enough we may put Public mobile back into their hiding spot, just like 2018. You could sue for deceptive marketing as they've marketed that they don't price hike.

[Dunkman]

@Eister 

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@Eister wrote:

Found lots of posts now!  Can anyone tell me if changing $15. plan to the $18. plan either automatically, or by choice, loses all my “Christmas Bonuses”?

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You will need to manually select another plan (ie. $18). It is recommended to change plan at next renewal (instead of immediately since PM does not offer partial refunds). 

You will keep the Christmas bonus if you change plans. 

[hTideGnow]

hi @Yummy 

yes, I posted that comparison earlier

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-plan-alert-for-Existing-subscribers-e...

it is not unheard of having 2 "same" plan with different prices

many carriers, not just PM do that.  In fact, many business do that.  This is to bold out the one that they want to promote, show every one that it is a discounted plans

[hTideGnow]

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@zoliver6 wrote:

No they are not allowed, They should offer a plan at 15$, it is a rule set by CRTC. I think everyone should complain at CRTC. Koodo do the same thing to me one year ago, but if you check on their website the 15$ plan still exist. They just hike the price for all the actual customer, but let new customer go with the 15$ plan and will hike them a year later to 18$. It's not legit and will complain to CRTC

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HI @zoliver6 

Yes, they are allowed. 

They are following the rules if you read it carefully again.

https://crtc.gc.ca/eng/phone/mobile/occa.htm

the guideline is for Bell, Rogers, Telus and SaskTel only, not for other carriers

Some good community members tried the route to complains when there was the $3 hike for $10 plan.  Sadly they came back empty handed

[computergeek541]

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@zoliver6 wrote:

No they are not allowed, They should offer a plan at 15$, it is a rule set by CRTC. I think everyone should complain at CRTC. Koodo do the same thing to me one year ago, but if you check on their website the 15$ plan still exist. They just hike the price for all the actual customer, but let new customer go with the 15$ plan and will hike them a year later to 18$. It's not legit and will complain to CRTC

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There is no requirement for Public Mobile to offer a $15 plan.

[zoliver6]

No they are not allowed, They should offer a plan at 15$, it is a rule set by CRTC. I think everyone should complain at CRTC. Koodo do the same thing to me one year ago, but if you check on their website the 15$ plan still exist. They just hike the price for all the actual customer, but let new customer go with the 15$ plan and will hike them a year later to 18$. It's not legit and will complain to CRTC

[golfball]

So PM is comfortable just doing direct price increases now, forget cutting rewards or adding 911 fees. It seems at this point no price is safe.

[frankysplace]

Thanks, that is exactly what I am doing on my next billing cycle. gotta use up some free addons.

[AngryCustomer2]

I hear your pain! Me too! Sadly, it appears that CRTC protections don't cover this kind of slow strangulation:

https://crtc.gc.ca/eng/phone/mobile/code.htm

And, given the increasing monopolization of the mobile market, we don't have much choice.

https://en.wikipedia.org/wiki/List_of_mobile_network_operators_in_Canada 

First world problems!

[computergeek541]

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@slusagm wrote:

Yes, for those with referrals, PM could still be a better place

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Referrals are no longer all that valuable.  Referrals are extremely volatile and you can likely expect about 20% to 30% to be gone within a year.  This is based on personal experience between a few accounts that I have looked in.

[Hawkeye1315]

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@Eister wrote:

Thank you!  I assume I will lose all my accumulated Xmas bonuses, but as you say still worth it, as with my old $15. plan I only had 100 call minutes along with the reduced data.  

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I don't expect you will lose the Xmas bonuses, those were not part of your plan and are treated independently.

[hTideGnow]

hi @Eister 

no worries, you are safe, the xmas bonuses will stay , wont be affected