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what did support do? what was the problem?

I bought voucher online from ding.com before 

you don't want to waste money but also want to make sure the the port completed before this cycle endsI would be safe and port out in 12th

maybe you are still using 3G for phone. try if VoLTE is on.

I got this too.  I got 3 extra referrals this year, but I think i need to find other way to earn more rewards now.