Community

Can't send/receive MMS - Current, comprehensive settings?

ARE YOU KIDDING ME???You just need to use "SP.MB.COM" in ALL CAPS and it works!  Why on Earth has this not been mentioned anywhere on this forum??---The attached images are my APM settings, which still don't with with any kind of MMS message (long-te...

Spam messages by Voorhessn and Beilananouveoca are currently being dealt with

My renewal is up 18th of March - does it stay on the same plan or what please

$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI am happy with this plan above and do not want to change Question can I keep the same plan?

phone suspended and unable to log in

HiMy phone was suspended since my visa info was changed. I am unable to log into my account. I reset my password however,  the email on file is no longer valid and unable to replace the new email address. Need to update the account with new visa info...

Rewards are limited ?

Hello guys i am with new rewards program. What I saw is Public Mobile will redeem only 15 points out of 65 available towards bill credit. But i want to redeem all of my points towards bill credit. Is it possible ? Thanks.

US Canada Data plan

My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th?  anyone know why is this happening

sign out

where do I go to sign out of PM and Community?Thanks

Imessgae

I got this message on my phone that my number is registered to my Apple ID but not associated to this phone… I can keep suing it until it expires. Well I guess it expired as not I can’t text or face time anyonecan someone help me? I hope I didn’t los...

Public Points

It says that I do not need to do anything to change to public points.  How do I know if this has been done? How soon can you direct your points to your next months billing?Thanks. Kim

Subscription not activated

It get to step 6 then stop and says subscription not activated??can’t chat with anyone?

Help with my account

For the last two months, my account has been put on hold two weeks before the 30 day cycle is over. Can somebody please tell me why I have no service for the last half of the month and I can’t seem to stop it or get any answers or help to stop it. I ...

Email

My wife changed her email and the email she used to set up her account is no longer valid and now she can't log in to update her payment information 

porting number from Fongo

I porting a number from Fongo at Apr5 but till now I can receive call and put call with it, but I can not receive SMS with it, may I know what's the problem ? 

eSIM

I bought an eSIM plan today and successfully transferred my number over from Roger’s but I still can’t send or receive messages or calls and I am confused why as I have waited 5+ hours

Call screener

Does anyone know if Public Mobile has a call screener similar to telus? The idea is a caller not familiar to you must enter a number from 1 to 10 before proceeding. It knocks out the robocalls to zero.

Subscribing

In the process of activating a new account. Made payment, then downloaded app to complete activation, re. Choose phone number, activate eSIM, etc. I opened the app to continue to do that but only getting a blank page. Don’t know what to do next. Than...

Lost phone number due to non payment 4 months ago .... any way to get it back?

I had a number with public and 4 months ago it got cancelled because of credit card issues and now I am not able to figure out a way to get it back? Can anyone help me out with this?? when I call the number -- it says it's not in service. 

SIM cards

Why do they not send out SIM card orders?

Subscription not activated and can't get past it

I need help to finish my activation. I kept getting stuck on a white screen for a few tries and now I can get to a screen that just tells me my there was an issue completing my activation and to contact support. Well, that's not particularly helpful ...

Download Receipt

Hi,My renewal date is on April 20/24. Normally I can print the Download Receipt for my monthly records the day after my renewal date.But to date, the Download Receipt hyperlink is not showing on the website or the app.Anyone having the same issue?Pro...

cell phone-no text

I can not send or receive text messages. I only get email, messenger and phone calls.I have asked several people for assistance and gone through many settings and processes already. Restart phone and tower signal.I have been to Telus and Koodo branch...

Credit Card charged twice

Hello,  My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024).  Can one of these charges be reversed? 

Subscription Not Activated

So frustrated!  Tried to activate phone got to Step 6 of 6: Activate.  Says SUBSCRIPTION NOT ACTIVATEDCannot get past this.  Tried online Chat and keeps saying No Agent Available, try back later.  Cannot create a "ticket" because it will not allow me...

eSim question

Hello dear all, have a question regarding esim. My friend just came to Canada for a 3-week vacation and she needs a plan for the time being here. Her phone is iphone 12 and she will keep her current phone plan as she will go back to China after her v...