The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
Hello, I switched to Public Mobile this morning (13-May-2024), but cannot message right now. My iPhone keeps showing the phone number being verified. Without message, I cannot log into my account to do anything. Seek your immediate help, please. Than...
I have helped many people migrate without issue. Usually resetting the APN setting to default populates them properly and all works. In this instance NOAny suggestions before a factory reset / wipe?Origin carrier is FIDO / ROGERS (phone number trans...
My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...
I initiated the number transfer and it seems stuck in progress. My phone still works on old provider except outgoing text.on mobile all I can do is outgoing calls.received a sms 48 hours ago and confirmed transfer . Received a message from public 20 ...
This is the second time that I can't make a call because I'm supposedly out of Minutes on an unlimited plan... Last time they had to reset my account... Could any agent weigh in and help? I can't make a call because I'm supposedly out of minutes on m...
my husband and I both switched to PM within an hour of each other. His phone is working fine. Mine will not send or receive messages from my phone number: waiting for activation. How long does this take and how can I fix it
I want to cancel a service I am getting billed for but don't actually have that line with me .Need help to cancel the line .Have tried contacting many times but did not receive any response.
I successfully reset password multiple times when eversafe login verification reject the new password to my existing subscription acct. I have no choice but to create a new id to this community to as customer support agent for assistance to remedy th...
How can I possibly be using almost 1 GB of data when I am sleeping at 1 in the morning? There is no way my data usage went shy high in the early morning data. I can see by other comments you are aware of the situation so why haven't you fixed the...
Hi @CS_Agent, I recently transferred my number from Fido to PublicMobile, however, I am unable to send or receive any SMS text from my phone. Can you please offer some help?Thanks!Additional information1. It has been 12+ hours since the transfer.2. P...
Hi,Can anyone help me. I just changed my sim from Virgin Mobile to Public Mobile today. Somehow after transferring to the new sim (Public Mobile) I'm not able to receive and send text messages but I'm able to receive/make phone calls. I already calle...
I am already aware of the changes since Feb 2024 that causes some older phones to no longer be supported for MMS and required APN updates to resolve. My situation is still as follows.I can send and receive regular text messagesI can send picture and...
@Mekmobile use the little orange bubble on lower right side of this page to start process of Customer Support. Let them know how you feel as we all share your feelings too.
Hello,I have been a loyal customer for years with public mobile and never had any connectivity issues until the last few months. I am having some real problem when I am on a phone call with anyone. When I'm just sitting still in my home and talking ...
please help. No service. Tried resetting- didn’t work. Tried adding new SIM card instead of eSIM. Still nothing. Sent in service ticket. No response. No service for 2 days. Please help. Thanks
Not only can I not complete my Public Mobile transfer to a new phone, I can't even complete my log-in to my account on the computer as it keeps sending a six digit code to a phone that won't see it.
Hi,I just subscribed to PM and wanted to port in my number. Unfortunately, something went wrong, probably we entered wrong account number from the old operator and now the porting is pending since 2 days.Is there any way to correct the data and move...
Hello!I dont use 'referals' or 'community' so is there any point to switching to points? I like getting money off every month automatically. Does this point system do that? If I am just using the most basic plan, am i going to get more money back the...
i used to get a few dollars off my bill each month and that's why i stayed. Is there anyway to still get that for loyal customers or are you done with it?
Hello everyone, I have lost the ability to send pictures/images to any other phone except an i-phone. I have tried switching sim cards to newer phone, updated my phone, and still have this issue. Could this be a phone plan issue. I'm on a 3G plan.Tha...