Public Mobile Community

Absolutely Terrible Service and Support! They messed up and then locked our account?!

I have to post about this because its actually mind blowing to me how brutal Public Mobile / Telus are running this service and being allowed to.We just ported over from Koodo to Public. Upon sign up and port there was absolutely no warning about por...

Transfer Error

On my Pixel 6, I used my secondary SIM slot's IMEI to attempt a transfer from Bell to Public.Shortly thereafter, I got this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. ...

Text massage

Hi I am new clients the transfer number successfully done... only I can't receive and send taxes massage ... could you help

Resolved! Help! I got a notice that I am changing to points system

... I don't want that! Is this an automatic thing, or canI stop it?Thanks for your help.

Dropped calls constantly

Anyone else experienced constant dropped calls? Every single phone call I make gets dropped.

Cannot use service in US

I paid for the 50GB of data plus unlimited calling and texting for Canada AND US. I am currently in the US and I cannot use any of the services I paid for.

New Sim

I recently got a new SIM card and need to activate it on my account, where is the option for that since I have another SIM activated with this account?

April community rewards are out!

Got myself some handy dandy 15 points for April! Check your points portal or legacy rewards portal for rewards!

SUBSCRIPTION NOT ACTIVATED

I'm trying to activate my esim and transfer my number from another provider to Public Mobile using the APP, but I get this error on step 6 of 6. ' Something didn't go right while activating your subscription. Click below to contact a customer support...

Porting number SMS issues - no outgoing/incoming

Hi, I ported my number this morning from Fido but I am having issues. I replied with YES to my old provider and received confirmation that the port will go through. 30 minutes later, through eSim setup my number ported just fine - incoming/outgoing c...

Trying to Register for PM

Hello, I am trying to subscribe and set up a SIM and the website is super janky, is there a known issue right now and I should do it later or some other issue I am not seeing? Socks

$34 50GB 5G US / Canada Plan! Available AGAIN for ALL! Ends May 20th!

If you missed out or have friends who might be interested!$34 50GB 5G US / Canada Plan is back and available For ALL!Ends May 20thCanada/US Plan BenefitsAll Canada/US Plans allow All Plan Call/Messaging/Data to be used In Canada or US to Canada or US...

Retain existing phone number

Hello, I am planning to switch over to Public Mobile with a new offer for a 5G eSIM. However I would like to retain my current phone number. Is there a way to do that? Thanks.

Referrals

Since the update in rewards did it wipe away my referrals? Do I not get a bonus any more?

New eSIM

HelloMy account is unaccessible because I delete my eSiM

Resolved! Tickets sent but message sent box of community is still empty

There's an issue.I've submitted 2 tickets for help regarding my phone regarding my inability to send text messages. I still haven't heard back from you, but more than that, the sent item of my community box is empty. The link "view my ticket" direct...

About change in my account

I didn’t joined public points why you are giving it to me forcefully

eSIM download failed

I am unable to download the eSIM from the Public Mobile app as well as the QR from the email that I received. I am unable to login to the app or the website as they require eversafe OTP which is supposedly sent on my new number, which isn't even acti...

Resolved! were did my referrals go

they transferred me to point but my referrals are gone, well i get my referrals back?

Need help, When Agent available

Before purchasing, Online said my phone is capable with ESim. Now it says not working. But I do have Public SIM card with me.Is there any way to activateI did not receive any email like congratulations or welcome to public mobile. I only got email f...

Account overpayment

I made a payment on my account today and it went thru twice. I need 1 reversed.

Can aeaim card be moved to another phone

If you have an e sim card can it be transfered to another phone like you can do for a physical sim card? If so, how?

Plan on hold

Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased ...

My Esim isnt activate

Hi Yesterday I subscribed ESIMbut I cant activate. So How Can I do?

Double billed

I ordered a sim and new plan and was billed twice

new phone activation

How do I activate a new phone within my existing account and keep the same number? what is the procedure?

recent port from koodo - no service on esim

Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...

I have been double charged for two different subscriptions

I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...

Resolved! New account

I signed up with Public Mobile and ported my number last night but I still don’t have service.

Resolved! Porting to Public Mobile

Hi, I am trying to port my number from different provider to Public Mobile. I went through the process with my current device number, but previous provider is still active after 12 hrs. No messages received from previous provider. I realize the devic...

Community

Welcome to the Community

Announcements

[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

Latest Enhancements to your Public Mobile App Experience!

Upcoming Changes to our Old Rewards Program

Alert Ready Test on May 8

Latest Updates and Improvements to EverSafe

9-8-8 Service is Now Live in Canada

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