Community

URGENT! NEED TO RECEIVE TEXTS TO PORT MY NUMBER OUT OF PUBLIC MOBILE

Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...

incoming text while travelling in asia

Can I receive incoming text while travelling in asia?

Urgent! customer support agent needed

Hi, any Public Mobile Agent:I need a public mobile agent/ customer support agent to contact me ASAP about my issues. I have tried everything i can to contact an agent, but this service provider or their website is too complicated, up to now, my issue...

Locked out of my account with no service

I could not send/receive text messages after porting to PM, so I tried deleting and adding my eSIM again. I cannot access my account because I need a 2FA for the number which is tied to my eSIM. So now, I am locked out of my account and have no servi...

New plans for new customers

Is there no way to get access to these plans without leaving and re joining?I don't get it. I'm on 24$ 4g plan, there's a $23 10gb plan but I can't change without leaving. I thought public mobile didn't restrict access to any plans for new activation...

Why don't we get loyalty perks?

 When the points reward program was originally launched there were loyalty points given. Why are we only receiving the $5 welcome bonus?If the program was discontinued the least that could be done is to offer the loyalty bonus. The bonus data is no u...

two accounts

Hi so I set up my son with public mobile back in I'm going to say October maybe, and just a couple weeks ago I signed up for public mobile and switched over here. Now the thing is I can't get logged into the other account that belongs to my son I pay...

Switching to $29 4G 40GB Plan

I am currently on a $29 4G 30GB plan.  It looks like I can can switch my subscription to the new $29 4G 40GB plan. Is there any downside to switching my subscription to the new plan (upon renewal)? I am still receiving cash reward discounts ($12) on ...

34$ can/us plan

Is the new 34$ Can/Us plan , 50 gigs or 50 gigs full speed and unlimited at a reduced speed?

Forbidden A1

New customer here, paid, and ported number to physical sim.A few hours now, still no data and unable to log into my account.Can sometimes make calls or receive calls but drops immediately. 

eSim install

Just signed up and when I try to activate the eSIM, I get an error message. I am trying to port a number. My phone is eSIM cable and all setting are correct. 

Just got the message ，forced to jion points system，I don't want to jion it ，please keep the payment

Public points

I did not select public posts and want keep old plan. But I get message shows I join in public points. Why? How do I keep old plan without points? Thanks 

Understanding the new rewards system?

Hey, so before i used to get like $8 off my bill for autopay, loyalty and referralsNow the new reward system has kicked in and all i see in my account is 5 points. ( welcome )I currently pay $34 a month.1. What is the fastest way to accumulate points...

People can't call me

I transferred my phone number from Chat-R to my public mobile phone. I received the prompt text from Chat-R and approved the transfer. its been 10 hours and I can make phone calls out but people cannot call me. when people call me it says "1B1 The cl...

SMS not working after porting

No text in or out after new port of phone number.  Phone calls are fine

Traveling

Hello, I am going to be in Europe for two months and I will have an eSIM there. Can I possibly put my account on pause and still keep my phone number?

Points

Hey all, are we being forced to opt into the points system? I just got a message saying "we're excited you're joining public points" but I've not done anything and avoided signing up for points since everyone said it's not worth it. Just wondering if...

New points system

Your new rewards program is an insult to all your loyal customers.

Absolutely Terrible Service and Support! They messed up and then locked our account?!

I have to post about this because its actually mind blowing to me how brutal Public Mobile / Telus are running this service and being allowed to.We just ported over from Koodo to Public. Upon sign up and port there was absolutely no warning about por...

Transfer Error

On my Pixel 6, I used my secondary SIM slot's IMEI to attempt a transfer from Bell to Public.Shortly thereafter, I got this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. ...

Text massage

Hi I am new clients the transfer number successfully done... only I can't receive and send taxes massage  ... could you help 

Dropped calls constantly

Anyone else experienced constant dropped calls? Every single phone call I make gets dropped.