Community

Text Messages

I do cannot send or receive text messages

account number

How do I speak to AN AGENT and how the hell do I find my account number when I can't figure out how to log in?

was a new subscriber

I tried to sign up for the 100 gb US plan 01APR2024. I had to buy a sim card. The SIM card came in the mail and I tried to register and sign up for the plan. The plan was no longer listed and when I have tried the love chat for a few days and it is a...

New to PM and trying to port my numbers but now I can't send any text.

I am new to Public Mobile and have ported three phone numbers over. All of the numbers are not sending messages but have taken from our previous provider. The network says it is on Public Mobile, I signed up yesterday and nothing has changed. Any hel...

3G Plans Gone, Data plans for existing customers now start at $29?

The $15 and $25 3G plans are gone. A new $15 voice/text only plan has appeared. Also a new $21/3GB plan for new customers. This is not looking good.

Service in Caribbean

I want to be able to use my calling and texting and data while in Caribbean.  How can I do this?

Payment

Why was I double billed this month on April the 22nd I would like the charge reverse back to my card 

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Spam

SMS not working

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help?  Using esim

Payment Method

Good Morning My Dad is 84 and I'm trying to convince him to get a cell phone. If I do he doesn't own or want a credit card.  Is there an option for direct payment every month from his bank account.ThanksJim

iMessage

@@Member Hey everyone! Working on switching phone over. Got the SIM card working but iMessage will only allow messages and FaceTime through my email… there’s no phone number option. Any idea how to fix this? I have a ticket in with customer service b...

SMS problem

Hi. I have an issue with sms receiving. I did transfer my number more then 12 hr ago. 

Public points program

I wonder if my $91 credit with public mobile be transferred to public points?  And how much a month will public points be?  And I do not know how I will pay public points when now I have been using payment vouchers to pay public mobile.  I do not hav...

TICKETS

How can I get in touch with an agent?

I can call but not send or receive massages after I switched from Freedom to Public

I just recently transferred to public mobile from Freedom. I replied yes to the text once Freedom was asking to confirm the transfer. I can have calls in and out, but my text messages are not going out and I am receiving text messages.  I would appre...

change email

I want to change my email address

2 Payments taken on my account

This last bill cycle took 2 payments of $44.07, instead of 1 for the monthly amount.  One payment was applied to keep my services activated but the second payment should have shown up as a credit on my account but it has not.  I have banking proof of...

Can't send/receive MMS - Current, comprehensive settings?

Spam messages by Voorhessn and Beilananouveoca are currently being dealt with

My renewal is up 18th of March - does it stay on the same plan or what please

$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI am happy with this plan above and do not want to change Question can I keep the same plan?

phone suspended and unable to log in

HiMy phone was suspended since my visa info was changed. I am unable to log into my account. I reset my password however,  the email on file is no longer valid and unable to replace the new email address. Need to update the account with new visa info...

Rewards are limited ?

Hello guys i am with new rewards program. What I saw is Public Mobile will redeem only 15 points out of 65 available towards bill credit. But i want to redeem all of my points towards bill credit. Is it possible ? Thanks.

US Canada Data plan

My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th?  anyone know why is this happening

sign out

where do I go to sign out of PM and Community?Thanks