Community

Talk and Text

Hello,I can not receive calls and texts after I transfer my number from my previous service provider and it's been a day already. 

Charged twice SOS

I was charged twice@CS_Agent 

looks lots of people have texting issue

to all people who has same issue. the way you can try is manually select  wireless provider as public mobile. if it does not work you may open a ticket. it works to me. good luck.

Text messages

I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications

Hi, Looking for referral code/ fix texting

I recently joined and have been unable to receive text messages. Additionally, I would like to refer my wife in order to receive a discount, but I'm having trouble figuring out how to do so.

It's over 5 hours and my text aren't coming with number transferred in

Cannot send or receive picture texts

I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic downl...

I was given 30 Gigs of Data, how long does it last?And will.it be used before my 2 gigs I was given

My account is locked

My account is locked and i want to get into my accountvto update my payment method.

opening new account

when starting a new account and you keep the same phone number how long does it take to get service?

Saved Data

Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You

Subscription

My price has increased from $21 to $26. No notice and why?

Trouble porting phone number

I have signed up for a new Public Mobile Account.  Not able to import number from Cityfone account.

New credit card requirement

Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...

Account pin and number verifying

my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated 

haven't received a SIM card by mail

Hi Ordered on April24 and estimated delivery date on May3. Still haven't received it yet. Is it normal or any number I can reach to? Please advise. Thanks!

Canada US Plan doesn't cover calling US from Canada?

Agent just told me that in the $34, 50GB Canada USA plan, I cannot call a US number from Canada. I will have to buy an addon package, is this true? If it is then isn't it false advertising?

Looking for referral code

Hi,Looking for referral code.Does Public mobile do credit check while taking new connection?

Texting not working after transfer to public mobile

Does anyone got a solution to regain access to texts?Thxs

Mobile Data

I am having issues with my data, I have lots left, and I have tried the network reset but it still is not working. It seems to work on and off. 

I lost my referral points after moving into the new points reword?

Copy of bill

Hello, I am looking for a copy of my last bill. The number has been switched to a new provider at this time.. How can I obtain a copy

Taking Public Mobile phone to United Kingdom and Cyprus

Hi:I am a Public mobile customer. Can I take my current phone to the United Kingdom and Cyprus?We are off to the vacation in August 2024.Thank youYashoda