Community

Unable to send or receive texts

Hello,I recently switched from Roger’s to Public Mobile around 4 days back and I am unable to send or receive messages. I’ve tried restarting my phone and turning the airplane mode on/off. How do I go about this?

Account, locked

My account was locked. I do not have access to it now. My credit has been charged more than the amount that I used to pay regularly 

Inability to access my account.

Whilst trying to access my account i came accross the satetment.... we have encountered a system error with Code XXX  Try again.  I tried several time s but the seame message kept on showing.  How can that be eradicated so i can access my account ple...

Raising a ticket is like pulling your hair out

No special link. Ticket option is not clear and I have with PM for so long. Finally found ticket page from somebody's link and after filling up all the fields, it shows error on the top. cleared cache and again it is stil the same

Number transfer issue - incorrect ESN/MEID

Hi,I'm trying to port my number from Fido (SIM) to PM (eSIM) and I get the famous message of "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you...

Refer a friend removed when the points system change

When public mobile updated their reward system I lost the people that I referred and got money off my bill each month. is there anyway to get them back ?

SMS/MMS not working after port-in

SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise

Wondering if I can get a refund

Bout a data plan for the wrong country wondering if there is a refund process?

Unable to receive text messages.

I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...

Subscription not activating

When subscribing, i got to "step 6 of 6: activate" and it just says subscription not activated. It then tells me to contact customer support. When i press subscribing from it's list of issues, it tells me to log in. When i try to log in, i enter my e...

SMS IS STILL NOT WORKING AFTER SUBMITTING THE TICKET OVER 48 HOURS. FRUSTRATED.

It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...

Change in Plan

I would like to go back to my previous plan.  I understood from the email I received that they were just offering bonus GB for a couple of months.  I previously had 2.0 Gb with the extra .5 gb which was sufficient for my needs.  I did not wish to cha...

Esim

Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?@Member

I need Public Mobile to send my old provider a portal request for transfer.

I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.

Need to transfer a Koodo prepaid number to Public

Need to transfer a Koodo prepaid number to Public

Account number

Where can I find my full account number?

Public Points

When will I be atomically switched to Public Points because i am still in the old Rewards program

Can’t receive text

I can’t send and receive text messages 

My account was put on hold 5 days ago! My payment was taken out of my credi card, I have a ticket #,

Refund if cancel the service

Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...

Where are my points?

I've been saving between $5 and $6 now ($3 for loyalty, $1 for referrals, $2 for auto-payments). However since PM switched me automatically to points I'm only seeing the 5 introductory points plus my referral and the % of points for my payment. Where...

90 day legacy Auto Pay reward lost in transition to points

I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...

Call forwarding to Roaming Line

Hi. Three lines will be travelling to the US.  Lines #1 and #2 are Canada only.  Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3?  Would Line #3 receive those while in the US without issue? b) Also,...

Sim card

I need to get in touch with service agent. Would someone send me a link

Duplicate charge

Two payments of 16.95 each were charged to my account on May 9.  Please review and advise

Services on hold?

My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...