Community

SMS problem

Hi. I have an issue with sms receiving. I did transfer my number more then 12 hr ago. 

Public points program

I wonder if my $91 credit with public mobile be transferred to public points?  And how much a month will public points be?  And I do not know how I will pay public points when now I have been using payment vouchers to pay public mobile.  I do not hav...

TICKETS

How can I get in touch with an agent?

I can call but not send or receive massages after I switched from Freedom to Public

I just recently transferred to public mobile from Freedom. I replied yes to the text once Freedom was asking to confirm the transfer. I can have calls in and out, but my text messages are not going out and I am receiving text messages.  I would appre...

change email

I want to change my email address

2 Payments taken on my account

This last bill cycle took 2 payments of $44.07, instead of 1 for the monthly amount.  One payment was applied to keep my services activated but the second payment should have shown up as a credit on my account but it has not.  I have banking proof of...

Can't send/receive MMS - Current, comprehensive settings?

Spam messages by Voorhessn and Beilananouveoca are currently being dealt with

My renewal is up 18th of March - does it stay on the same plan or what please

$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI am happy with this plan above and do not want to change Question can I keep the same plan?

phone suspended and unable to log in

HiMy phone was suspended since my visa info was changed. I am unable to log into my account. I reset my password however,  the email on file is no longer valid and unable to replace the new email address. Need to update the account with new visa info...

Rewards are limited ?

Hello guys i am with new rewards program. What I saw is Public Mobile will redeem only 15 points out of 65 available towards bill credit. But i want to redeem all of my points towards bill credit. Is it possible ? Thanks.

US Canada Data plan

My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th?  anyone know why is this happening

sign out

where do I go to sign out of PM and Community?Thanks

Imessgae

I got this message on my phone that my number is registered to my Apple ID but not associated to this phone… I can keep suing it until it expires. Well I guess it expired as not I can’t text or face time anyonecan someone help me? I hope I didn’t los...

Public Points

It says that I do not need to do anything to change to public points.  How do I know if this has been done? How soon can you direct your points to your next months billing?Thanks. Kim

Subscription not activated

It get to step 6 then stop and says subscription not activated??can’t chat with anyone?

Help with my account

For the last two months, my account has been put on hold two weeks before the 30 day cycle is over. Can somebody please tell me why I have no service for the last half of the month and I can’t seem to stop it or get any answers or help to stop it. I ...

Email

My wife changed her email and the email she used to set up her account is no longer valid and now she can't log in to update her payment information 

porting number from Fongo

I porting a number from Fongo at Apr5 but till now I can receive call and put call with it, but I can not receive SMS with it, may I know what's the problem ? 

eSIM

I bought an eSIM plan today and successfully transferred my number over from Roger’s but I still can’t send or receive messages or calls and I am confused why as I have waited 5+ hours

Call screener

Does anyone know if Public Mobile has a call screener similar to telus? The idea is a caller not familiar to you must enter a number from 1 to 10 before proceeding. It knocks out the robocalls to zero.

Subscribing

In the process of activating a new account. Made payment, then downloaded app to complete activation, re. Choose phone number, activate eSIM, etc. I opened the app to continue to do that but only getting a blank page. Don’t know what to do next. Than...

Lost phone number due to non payment 4 months ago .... any way to get it back?

I had a number with public and 4 months ago it got cancelled because of credit card issues and now I am not able to figure out a way to get it back? Can anyone help me out with this?? when I call the number -- it says it's not in service. 

SIM cards

Why do they not send out SIM card orders?

Subscription not activated and can't get past it

I need help to finish my activation. I kept getting stuck on a white screen for a few tries and now I can get to a screen that just tells me my there was an issue completing my activation and to contact support. Well, that's not particularly helpful ...