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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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Important Announcement from Your Community Manager
by J_PM -
When are the payment, text and activation issues going to be resolved?
by Hollister -
Longer Than Normal Support Wait Times
by J_PM -
Alert Ready Test on May 8
by J_PM -
[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers
by Ck_PM -
New Rewards?
by Tech20000 -
Top Contributors – March 2024
by Silvio_M -
Spam messages by Voorhessn and Beilananouveoca are currently being dealt with
by computergeek541
Recent discussions
Top Contributors – April 2024
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Quitting PM
I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my exis...
Account on hold for payment but...
Hello,My account is apparently on hold because my CC expired. However, I see it actually charged on renewal date (?) on my CC billI changed my CC details earlier today but the account seems still to be on hold. The app thinks I haven't done so and it...
Resolved! Bill Credit
I have a $430 bill credit. How will this work once the point system takes over
Shipping tracking number
Hi, I have ordered a SIM card last week and i was wondering if there's a way i can track where it is at?Thanks!
transfer old number
Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company and they said that no body asked transf...
Resolved! New plan question
I’d like some clarification on the wording here. I can call Canada wide and I can call US wide when in America -but can I call long distance from country to country (Canada & US) without using up my existing long distance minutes?Its the Canada -US w...
Trying to sign up for a subscription, getting an error
Hello, This messsage is for @CS_Agent ,I'm trying to sign up for your service, but when I click on Continue set up, I get an error page Error XXX. When I try adding the plan I desire and log in, it asks me to continue my application, and then I rece...
Travelling in Europe and 2FA
I'm wondering if anyone has an experience travelling in Europe with Public Mobile? I know that they don't offer roaming options outside of the US. I plan to get an eSim and local number when I arrive. The only issue I have is that so many sites requi...
Port number to different provider
I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!
Account number
Where do I find my account number and I am having trouble logging in when I get the code I put it in then nothing happens
Phone not allowed No network
I ported my number over to p.m. Two days now my phone number is not working There is no network The IMEI is unable to register on PM network. It did register initially when I ported the number over, but they were some residential issues with the EM t...
Cdn USA plan inclusions
Is my call, text and data plan that I have now good in the USA as is or do I need to buy additional USA text/call/data. My plan is $34/month 50GB Canada -USA
How can i file a complain to the new point award policy?
Loyalty Disrespected: A Critique of PM's "Point Reward" PolicyIn an era where customer loyalty is highly valued, it's disheartening to witness companies implement policies that seem to disregard the dedication of their most loyal patrons. Such is the...
Vouchers not added
I just added 2 vouchers to make my payment now it's saying I havent but the vouchers say redeemed
my reward of loyalty and refer friends rewards?
from my account and bill info seems I can not find my month loyalty and $3 monthly refer 3 friends and 2$ auto pay reward. can any one help me to check ?
Re: SMS Not Working after Port on both of our numbers
I’m a new user as well, exact same problem with my phone and my wife’s.I have sent a ticket yesterday to get this fixed but haven’t heard anything back, how long does this usually take.
How to cancel my subscription before activation
I just subscribed a plan and not activate yet. I download the app and it's always ask me to activate the subscription and I can not be navigated to the page to cancel my plan and pre-authorized payment. I have been charged in my credit card. Please l...
$29 for 40 GB Plan
I recently just switched to Public Mobile and was on the $29 plan for 20 GB which also had the option to prepay 3 months in advance for $25/90 days. Recently, Public Mobile has a new offer listed which is $29 for 40 GB. I'm wondering if this plan als...
SMS Not Working after Port on both of our numbers
I ported both my wife and my numbers over to Public Mobile and now we do not have the ability to send or receive SMS messages at all. I have tried turning phones on and off, reset network settings, turn iMessage on and off, kept iMessage off and trie...
Reinserted SIM card not working?
I switch SIM cards every 6 months between 2 carriers. Last year this worked fine. This year my Apple phone is not working after I reinserted the SIM. What do I do?
Resolved! Re: Transferring number problem with esim
Hey, I've got another possible porting issue changing from another carrier... The PM eSIM just hasn't picked up my phone number from the old carrier yet and it's been about ~10 hours or so. I'm going to keep using my old eSIM until it just stops but ...
Public Points. I just got converted to Points.
I just got converted to public points. All my account shows is the 5 welcome points. What happened to the perks i had before this change.All my years of being with public down the drain as they say.Do I start my points as a newbie?Not good Publ...
My phone is stuck on verifying in imessage
I recently changed from lucky to public and ported my number over. In my iPhone general settings then iMessage my number is stuck on verifying. I figured it was a porting issue so in the public app I changed my number to a new one, but the issue is s...
"5G" data speed on the $15 "3G" plan
Anyone else getting "5G" data speeds on their "3G" plan? I've had this issue since last September. The speedtest used over 600mb and ate into one of my bonus data add ons. The Telus tech who called me said data speed is determined by the tower and ne...
Unsubscribing
Now that I have been switched to the points program and there is no monetary incentive to subscribe to autopay if I unsubscribe with a balance in my account that is more than my plan amount will my plan still renew? To suspend my account is my only o...
overcharged
My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024. However we always have been charged $21.28 and $22.68 respectively, you may notice it through...
Regarding "Canada-US 5G 50GB for $34/mon"
I have some questions about the plan.1. Does it cover 5G+?2. Do I have to change my phone number? (I'm using Telus now)3. Is the covered area completely the same as Telus?4. Was wondering if I have to change some settings to use data and call when I ...
Not able to activate an Esim
I registered an ESIM for my cousin who just came to visit. When activating the esim i used my phone so it connected to my phone- eventhough i use his phone IMEI to check for compatibility. I got confused and accidentally deleted that esim. Afterward,...
Resolved! 40GB Data at 4G Speed - USA data coverage
Hello Community,I went to the USA last year, and I had a 3G plan. I found that Public Mobile doesn't support 3G in the USA. Now I want to upgrade to a 4G plan (40GB Data at 4G Speed) and be sure if I can connect the internet with this upgraded plan a...
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