Community

Not received Public Mobile Points from the new Points Reward System

Hello there, It's past May 5, 2024 now.  Should we have all been forced onto the Public Points reward system?  If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan.  Can somebody advise what's the reason...

Lost phone

I lost my phone and so do not have access to the email associated with my account. Nor do I have the phone to receive the 2FA code : ) I bought a SIM and I'm ready to update my account, if I can access it. I've been without my phone for two weeks and...

Esim activated on wrong phone

 Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.Now I can’t purchase another esim because t...

Ha ha ha bull telus is total garbage

After 5 years almost client telus does not honor  client referals, now taking away old systém for the new points but end up losing my 8 dollars rebate each month and forcing me how the new systém!.claiming it is for client but reality is for selfish ...

Log In

When I log into my account for the 1st time it's asking me to choose a plan. I already have a plan and services for over 2 years. How do I just log into my account without having to enter Sim # and pick a plan?

Subscription not activated

Got to step 6 of 6 of activation and got the Subscription not activated screen and Get support button leads to nowhere. How do I go forward?

10% rate plan reward?

Just looked at my points statement and noticed that I hadn't recieved my 10% rate plan reward since February. Not sure if it's since they transitioned everyone to the new reward plan. But I've always been on the new reward plan since starting with PM...

SMS not receiving

Just switched from Fizz Mobile and past 2 days I have not been able to receive SMS. Please help and thank you!

(Error Code: XXX)

It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...

Plan Coverage

I have subscribed to the $34 plan with 5g coverage. It says 50 gb data within Canada and US. Does that mean we could use the data in US without paying roaming charges ?

Settings Messed up When Setting Up Esim

Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this 

e-Sim Activation Fail

Hello, I was unable to complete my e-Sim activation when it was first being setup in the app. I have also tried using the QR code provided in the e-mail, but it says activation failed on my iPhone cellular setup. I have tried restarting my phone, and...

Talk and Text

Hello,I can not receive calls and texts after I transfer my number from my previous service provider and it's been a day already. 

Charged twice SOS

I was charged twice@CS_Agent 

looks lots of people have texting issue

to all people who has same issue. the way you can try is manually select  wireless provider as public mobile. if it does not work you may open a ticket. it works to me. good luck.

Text messages

I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications

Hi, Looking for referral code/ fix texting

I recently joined and have been unable to receive text messages. Additionally, I would like to refer my wife in order to receive a discount, but I'm having trouble figuring out how to do so.

It's over 5 hours and my text aren't coming with number transferred in

Cannot send or receive picture texts

I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic downl...

I was given 30 Gigs of Data, how long does it last?And will.it be used before my 2 gigs I was given

My account is locked

My account is locked and i want to get into my accountvto update my payment method.

opening new account

when starting a new account and you keep the same phone number how long does it take to get service?

Saved Data

Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You

Subscription

My price has increased from $21 to $26. No notice and why?

Trouble porting phone number

I have signed up for a new Public Mobile Account.  Not able to import number from Cityfone account.

New credit card requirement

Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...