Public Mobile Community

Esim on samsung s20 ultra

I had checked and confirmed that my s20 ultra was compatible for esims and yet the app is saying that it is not compatible. Please help.

Why the loyalty 1 $ are not applied ?

Been with PM for 5 years or so.I am on the basic 3g paying 11$. But now I am paying the full price ?I don't care about the other perks buy how come loyalty is erased like that ?Also, I've received their **bleep**ty 5gb with expiration on it. But in b...

New reward does not show the old reward $

As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a...

stop subscription for over 3 months

Hello, I will take my vacation for 3 months out of country, I would like to know if I stop subscription for over 3 months, will I lost my phone number? can I active my subscription after vacation? Thanks,

Paid twice

HelloMay 3rd, I changed my plan and paid 34$ for new plan. However I already purchased and paid 53$ at April 27 for 30 days. I would like to get my money back for last 23 days.

Help

When I logged where in community I can find Click My Profile.Click the Subscriptions & Notifications tabChange your settings and click Save Changes.

US Roaming in Alaska

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there. Has PM partnered with AT&T to bring roaming to Alaska? Anyone have roaming success recently?

Billing

Wanted to upgrade subscription, credit card was billed, subscription monthly term changed but still shows i’m on old plan.help?

SIM card in Quebec

Where I can get a SIM card in Quebec ?only way will be to order on line and take few days to get ?

Not be able to finish set up

Not be able to transfer Koodo number. System keeps asking me to log in with no further step.

transfer number from koodo

I am not capable transfer number from koodo my koodo number 438xxxxxxxx my name lra nikolaevaAddress 2-xxxxx IMEI xxxxxxxx simxxxxxxxxxxxx visa ending 1023

Paid for 2 sim cards, still showing "Subscription Not Activating"

Paid for 2 sim cards and still showing "subscription not activated"

Resolved! How to resume service without reactivating stolen SIM, also need new phone number

Hello, I hope you can help me to make sure I do this correctly. I've tried searching the Community but am not finding the info I am looking for. My stolen phone with sim have not been recovered. I now have a new phone and sim card and require a new p...

US roaming

Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...

mms is not working

mms isn't working

rewards

can i purchase additional data with my rewards points?

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Persona

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Personal Hotspot” is opened. iPhone 14 Pro with iOS 17.5i have tried another carrier’s SIM card in the same phone and found the hotspot is immediately visibl...

I did not get credit for my old rewards

Hi, I get autopay, loyalty and refer a friend reward each month. This month I did not get the credit, why could that be? How can I activate the credit?

samsung galaxy s 6 texts

my samsung galaxy s 6 has stopped sending long text messages and pictures. It will only send very short texts. Is this a phone problem or is this a data problem with public mobile? What can I do to fix this? Thank you

How to resume Public Mobile number after cancellation of number transfer request ?

Hi, I have cancelled my number transfer request from Public Mobile to other service provider, but now unable to see my account details online to setup monthly payment pre-authorization. Please advise..

Text Messaging to an android phone user

Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?

Resolved! Sim Card Not Recognized

I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...

Failed to port number day 4..

Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...

account

how could i find my account n

Resolved! Subscription change

Hello, I now have a 25$ plan good in Canada. I am going to the US for a few days. If I change to the 34$ plan which includes 50GB Canada/US, will I be able to change back to my 25$ plan when I come back ?Thank you.

Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?

Hi,I am thinking of downgrading to the 15$ call unlimited + no data plan for few months. I have many data ons accumulated, most of them gifts and rewards of the past. Also, I have a huge data add-on given by Public Mobile during the transition to the...

My phone isn't working

It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...

Hello

My activation is locked I recently got my phone to unlock by bell over the air this is what it says it says this "SIM not supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activ...

Resolved! How to switch from a 30day plan to a 90day plan

HelloI am unable to change my 30 day plan to a 90 day plan to take advantage of the recent promo I saw somewhere. I want to keep the same plan $34 CAD/US plan but hoping to save a bit more with a 90 day plan.

Why the cellular data network does not work?

Sometimes, I only have cellular service , but not LTE data service? why is this? and It really bothers me a lot?Could you please let me know why

Community

Welcome to the Community

Announcements

Longer Than Normal Support Wait Times

[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

Latest Enhancements to your Public Mobile App Experience!

Upcoming Changes to our Old Rewards Program

Latest Updates and Improvements to EverSafe

9-8-8 Service is Now Live in Canada

Recent discussions

Esim on samsung s20 ultra

Why the loyalty 1 $ are not applied ?

New reward does not show the old reward $

stop subscription for over 3 months

Paid twice

Help

US Roaming in Alaska

Billing

SIM card in Quebec

Not be able to finish set up

transfer number from koodo

Paid for 2 sim cards, still showing "Subscription Not Activating"

Resolved! How to resume service without reactivating stolen SIM, also need new phone number

US roaming

mms is not working

rewards

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Persona

I did not get credit for my old rewards

samsung galaxy s 6 texts

How to resume Public Mobile number after cancellation of number transfer request ?

Text Messaging to an android phone user

Resolved! Sim Card Not Recognized

Failed to port number day 4..

account

Resolved! Subscription change

Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?

My phone isn't working

Hello

Resolved! How to switch from a 30day plan to a 90day plan

Why the cellular data network does not work?

Welcome to the Community

Trending Topics

Resolved! How to resume service without reactivating stolen SIM, also need new phone number

Resolved! Sim Card Not Recognized

Resolved! Subscription change

Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?

Resolved! How to switch from a 30day plan to a 90day plan