The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
Hi, I am thinking of changing my subscription from a 90 day $120 plan with 4gb per month to the promo 50 gb Canada-US 50 gb $34 per month . My questions:- would I be able to still use the 240gb loyalty promo I was given?- would the plan ever change p...
When public mobile updated their reward system I lost the people that I referred and got money off my bill each month. is there anyway to get them back ?
SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise
I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...
When subscribing, i got to "step 6 of 6: activate" and it just says subscription not activated. It then tells me to contact customer support. When i press subscribing from it's list of issues, it tells me to log in. When i try to log in, i enter my e...
It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...
I would like to go back to my previous plan. I understood from the email I received that they were just offering bonus GB for a couple of months. I previously had 2.0 Gb with the extra .5 gb which was sufficient for my needs. I did not wish to cha...
Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?@Member
I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.
Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...
I've been saving between $5 and $6 now ($3 for loyalty, $1 for referrals, $2 for auto-payments). However since PM switched me automatically to points I'm only seeing the 5 introductory points plus my referral and the % of points for my payment. Where...
I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...
Hi. Three lines will be travelling to the US. Lines #1 and #2 are Canada only. Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3? Would Line #3 receive those while in the US without issue? b) Also,...
My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...
Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline. When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...
I just subscribe to public mobile, I installed esim on my old phone, I thought I could transfer esim to my new phoneNow I removed the esim from my old phone thinking I could ee-scan the QR code on my new phone Now I'm completely locked out, can't get...
It seems that my (and my wife's) plan has somehow changed. We were paying $19 + tax each per month for the past year. This last payment came off at $25 + tax each. We did not change our plan, nor were we contacted or advised in any way that there was...
subscription not activated, i am stuckit is saying something didn't go right while activating your subscription. Click below to contact a customer support agent. (payment is already paid for a new account)