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SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise
I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...
When subscribing, i got to "step 6 of 6: activate" and it just says subscription not activated. It then tells me to contact customer support. When i press subscribing from it's list of issues, it tells me to log in. When i try to log in, i enter my e...
It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...
I would like to go back to my previous plan. I understood from the email I received that they were just offering bonus GB for a couple of months. I previously had 2.0 Gb with the extra .5 gb which was sufficient for my needs. I did not wish to cha...
Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?@Member
I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.
Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...
I've been saving between $5 and $6 now ($3 for loyalty, $1 for referrals, $2 for auto-payments). However since PM switched me automatically to points I'm only seeing the 5 introductory points plus my referral and the % of points for my payment. Where...
I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...
Hi. Three lines will be travelling to the US. Lines #1 and #2 are Canada only. Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3? Would Line #3 receive those while in the US without issue? b) Also,...
My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...
Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline. When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...
I just subscribe to public mobile, I installed esim on my old phone, I thought I could transfer esim to my new phoneNow I removed the esim from my old phone thinking I could ee-scan the QR code on my new phone Now I'm completely locked out, can't get...
It seems that my (and my wife's) plan has somehow changed. We were paying $19 + tax each per month for the past year. This last payment came off at $25 + tax each. We did not change our plan, nor were we contacted or advised in any way that there was...
subscription not activated, i am stuckit is saying something didn't go right while activating your subscription. Click below to contact a customer support agent. (payment is already paid for a new account)
Hi everyone!I've changed my subscription way before the due date ,and now I don't know if I can go back to the old one with out paying and many,and if they will refund my money for the new subscription.My subscription was due date on May 28 and I hav...
So... My parents both have a cell with PM, separate accounts. My father lives in a senior home and scarcely uses his. We noticied recently that whenever we try to call his cell number, it's my mother's cell that is ringing. If we use my mother's cell...