Public Mobile Community

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?Or this plan is for Quebec residents only and intended for use in Quebec?

locked out

I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Resolved! Does the US Roaming Add-Ons work ok?

Planning a trip to the USA soon. Looking for reviews on how well the US Add-Ons were? Specifically the data.Thanks.

US roaming add-on data talk text

I have a 3G subscription with Public Mobile. If I purchase a US add-on for data, talk, text will these work in the states (NYC)? Does the "3G shutdown" of 2022 interrupt service with my 3G subscription?

Data and texting not working after ported

I have contacted the porting team, they said my porting was completed. I was able to make/received call but the text messages and data doesn’t work. I’m using esim

Why can i not reach a chat agent - payment taken subscription not activated

My phone is stuck in a not activated loop. Payment has been taken but phone activation failed. I have reloaded the app, can sign in but immediately get “subscription not activated “. On my phone the “get support” leads to a death loop of log in log...

Resolved! SUBSCRIPTION question

If I change a subscription plan, is it for life long or just for 90 days ? Thank you !

Subscription

I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.

SMS Not working

I switched my account to Public two days ago. Transferred my number. Data and voice work fine. But texting is not working. I see many people asking this. BUT no replies. What gives!

Let's complete your activation error

I tried submitting a support message a few days ago and haven't hear back.When I log in, I see a page that says LET’S COMPLETE YOUR ACTIVATION.Resume Activation | Go to Login PageWhen I click on "Resume Activation" it redirects me to a screen whi...

International travel

I am leaving for France tomorrow and can't seem to find a plan for traveling is there one or do I have to find something else

Please help! Experience high frequent call drop.

Hi there,I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating

Please install your existing eSIM first before purchasing a new one.

I transferred my number from Koodo which didn't work in the app and said to contact an agent. Apparently no agents are ever available through chat so I somehow ended up private messaging one.The agent transferred my number away from Koodo but didn't ...

I’m not getting text

My phone number isn’t showing up I get calls but not able to send or receive text messages

Ported number and not working

I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.

Points System Disregarding Old Discounts

Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch? Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for ...

US data didn't work

I've purchased a US data add-on but it didn't work most of the time, I couldn't get an internet connection. How can I get a refund?

I can't receive any call

I can't receive any calls it go straight to mail box

APN Settings

After changing the APN settings - with the help of cs agent - the issue of group texts and images was fixed. About a month has passed and I'm experiencing the same thing again with group texting. Not sure yet about images. Has anyone else experienced...

transfer my old Telus phone # ,

Please this is taking too long

Sim card not recognize by the device

Hi everyone!My sim card is recognized by my phone.It was working perfectly and all the sudden I realized that I don't have any conctions to my phone. I have tried everything but didn't work Thanks in advance for any suggestions.

Billing

I am not new in town . I joined Public Mobile in 2020. What happened to my rewards. I'm being charged $28 instead of my usual $20.16. What is going on?

US roaming talk and text

i purchase add on for US roaming talk and text but did not purchase the data add on.I'll need to turn data roaming off when I enter US. Will the talk and text still work withdata roaming off? Thanks

Subscription cycle

HiI've new subscription signed on May 5th. Why I have to pay again? and my subscription start April 5?I don't understand.Please check my subscription cycle.Thanks

Cannot log in to account

I have multiple subscriptions for my family and one subscription is not letting me log in. I do not have access to the original email and when i select " forgot email" it sends a sign in link to the email that i don't have access to!! how dumb is th...

Not receiving calls

Hi, I am not able to receive calls or texts. Is this because my number is currently being ported? I am still able to call others, but I am not receiving anything.

Locked out of my account

I’m locked out of my account and my service is not workingneed some help who do I contact??

No network service

Went on vacation for a week and had airplane mode on. Came back today and haven't been able to get service back since I landed.Can anyone give any recommendations?

Internet

Why is my internet so slow .48 mgb

Stuck on step 6 activation

So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent. I tried to contact support, b...

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CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

locked out

Resolved! Does the US Roaming Add-Ons work ok?

US roaming add-on data talk text

Data and texting not working after ported

Why can i not reach a chat agent - payment taken subscription not activated

Resolved! SUBSCRIPTION question

Subscription

SMS Not working

Let's complete your activation error

International travel

Please help! Experience high frequent call drop.

Please install your existing eSIM first before purchasing a new one.

I’m not getting text

Ported number and not working

Points System Disregarding Old Discounts

US data didn't work

I can't receive any call

APN Settings

transfer my old Telus phone # ,

Sim card not recognize by the device

Billing

US roaming talk and text

Subscription cycle

Cannot log in to account

Not receiving calls

Locked out of my account

No network service

Internet

Stuck on step 6 activation

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Resolved! Does the US Roaming Add-Ons work ok?

Resolved! SUBSCRIPTION question