Community

No support

Duplicate thread

How do I port out

3 days no service

Please continue the discussion in your existing message thread.

difficultiy subsribing and login

hi having issue subscribing and login

3 days no service

Black listed

"I recently purchased a second-hand Samsung phone and have been paying for service. However, I discovered that the phone is blacklisted, which has prevented it from functioning properly. I would like to request a cancellation of my service and a refu...

unable to receive SMS messages after transferred account

I transferred my phone to PM, I'm unable to receive SMS messages. Additionally, my new account with PM isn't functioning anymore. The message I receive states: 'We’ve noticed you have an active Public Mobile service and would like to confirm your ful...

$15 plan no longer has data

Anyone think they will bring the data back to the $15 plan?I don't use much data so it is perfect for me. 

Can't send PM due to limit?

Talking to a CS rep to activate my line with Public Mobile and the error i get is"You have reached the limit for number of private messages that you can send for now. Please try again later."For a completely online based business model this has to be...

Rewards vs Points

Hello everyone, now that all public mobile customers are being forced to move to points we are loosing our rewards for loyalty, pre-paying and so on. My bill has gone up almost 10/month and I have to accumulate points to to get a discount on my bill ...

Unlimited Talk/Text $15 Public Mobile vs Unlimited Talk/Text $100 Telus

When I try getting people to sign up with Public Mobile, even if it's just the $15 plan, Telus goes and does this. Time for Public Mobile to offer this plan. Question is, why would anyone in their right mind want to join Public Mobile, Telus's 3rd ti...

PUK unlock sim code

I need a PUK code to unlock my sim card. It was accidently locked while trying to insert it into a new phone, which was locked itself. I need help asap. I'm expecting a call for a medical appointment and I can't receive any because my old phone is br...

Public Points

Let me understand this , I no longer get 10 dollars off my bill a month for loyalty auto pay and friend referral I get 7 points ??? I should have at least enough points each and every month to get 10 dollars off my bill ??? Who freaking thinks this i...

How can I set up my phone to use my monthly allotment first then my add-ons?

Thank you so much!

My bill jump up a lot!

Both my wife and l have been subscribers for many years and signed a few people up. We enjoyed our discounts and now they are all gone. We are paying a lot more!

Can't finish new activation

I started new activation and accidentally deleted the eSim (thought it was for the old plan), and now need a new eSim to continue activation

Incoming and outgoing text messages

I just switched my phone from Bell to Public mobile using a esim. My calling works but not my texting.

$34 Can-US plan

I'd love to switch to the $34 Can-US plan.  Does it come with call display, voicemail, call waiting, call forwarding and conference calling?Thank you.

Canada wide talk

Hi,Can I purchase more minutes than the 100 minutes I get with my plan? Thanks

ESIM didn’t activate

Hi. i subscribed eSIM, But It didn’t workding activate, So How Can I do? Do You send me my activate QR code?

No Service

I've been with public mobile for a long time And 2 days ago, my phone lost service it says sos. For no reason, i'm completely paid. I've been trying to contact a customer support @CS_Agent @@es_agent. And they just keep asking me to revalidate the ac...

Ip address

Hi there. I live in Toronto but when I use my data through Public mobile it shows that my location is in quebec? I have my location turned on so wondering why this is happening?I had an on line order canceled from a seller because I asked item to be ...

Hot spotting

Can anyone recommend a plan if I'm going to hotspot instead of using my wi-fi? I watch a couple movies a week, YouTube videos and general browsing on social media platforms. My home internet Wi-Fi bill went up and I'm thinking it's better if I just u...