Public Mobile Community

Contact customer service

Hello,who can I contact regarding my plan?I got charged but nothing is working.can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?thanks!

Trusted Deviced

I see that there are 5 registered trusted devices in my account.Can I add more trusted devices to login to my account without login in everytime?I have my desktop, 3 iPhones and 3 Samsung phones I want to register 2 more devices as Trusted Devices.

Resolved! No cellular access after initiating port

I signed up a new account with a new number I initiated a port from Koodo, the plan was working fine before the port, now I have no call or data access. On my phone it shows there’s reception but I cannot call nor connect to internet. I have respon...

Not able to log into the app, no texts, no calls, no data

HiI transferred my number yesterday and since have not been able to log into the app to continue the activation process. It has me log in, loads for a bit and takes me straight back to the initial log in screen. I have uninstalled and redownloaded wi...

transfer number

I activated a SIM card and transferred my phone number from Virgin to Public Mobile last night. However, the cell phone can't send and receive text messages, but the cell phone can be used to make and receive calls.

Accès to data

I am now with public two months and after my first month of troubles I thought I would be fine. My plan rolled over may 9 but o can’t get access to data all I can do is make calls. What am I missing? is this how it will be forever, I’ve not had ser...

Payment Issue

Service put on hold today. I replaced my credit card weeks ago (due to fraud activity) have new card with same company. PM app will not allow new information to be saved....therefore service remains on hold....I cannot do anymore from my end?? All e...

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?Or this plan is for Quebec residents only and intended for use in Quebec?

locked out

I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Resolved! Does the US Roaming Add-Ons work ok?

Planning a trip to the USA soon. Looking for reviews on how well the US Add-Ons were? Specifically the data.Thanks.

US roaming add-on data talk text

I have a 3G subscription with Public Mobile. If I purchase a US add-on for data, talk, text will these work in the states (NYC)? Does the "3G shutdown" of 2022 interrupt service with my 3G subscription?

Data and texting not working after ported

I have contacted the porting team, they said my porting was completed. I was able to make/received call but the text messages and data doesn’t work. I’m using esim

Why can i not reach a chat agent - payment taken subscription not activated

My phone is stuck in a not activated loop. Payment has been taken but phone activation failed. I have reloaded the app, can sign in but immediately get “subscription not activated “. On my phone the “get support” leads to a death loop of log in log...

Resolved! SUBSCRIPTION question

If I change a subscription plan, is it for life long or just for 90 days ? Thank you !

Subscription

I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.

SMS Not working

I switched my account to Public two days ago. Transferred my number. Data and voice work fine. But texting is not working. I see many people asking this. BUT no replies. What gives!

Let's complete your activation error

I tried submitting a support message a few days ago and haven't hear back.When I log in, I see a page that says LET’S COMPLETE YOUR ACTIVATION.Resume Activation | Go to Login PageWhen I click on "Resume Activation" it redirects me to a screen whi...

International travel

I am leaving for France tomorrow and can't seem to find a plan for traveling is there one or do I have to find something else

Resolved! Please help! Experience high frequent call drop.

Hi there,I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating

Please install your existing eSIM first before purchasing a new one.

I transferred my number from Koodo which didn't work in the app and said to contact an agent. Apparently no agents are ever available through chat so I somehow ended up private messaging one.The agent transferred my number away from Koodo but didn't ...

I’m not getting text

My phone number isn’t showing up I get calls but not able to send or receive text messages

Ported number and not working

I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.

Resolved! Points System Disregarding Old Discounts

Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch? Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for ...

US data didn't work

I've purchased a US data add-on but it didn't work most of the time, I couldn't get an internet connection. How can I get a refund?

I can't receive any call

I can't receive any calls it go straight to mail box

APN Settings

After changing the APN settings - with the help of cs agent - the issue of group texts and images was fixed. About a month has passed and I'm experiencing the same thing again with group texting. Not sure yet about images. Has anyone else experienced...

Community

Welcome to the Community

Announcements

[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

Latest Enhancements to your Public Mobile App Experience!

Upcoming Changes to our Old Rewards Program

Alert Ready Test on May 8

Latest Updates and Improvements to EverSafe

9-8-8 Service is Now Live in Canada

Recent discussions

Contact customer service

Trusted Deviced

Resolved! No cellular access after initiating port

Not able to log into the app, no texts, no calls, no data

transfer number

Accès to data

Payment Issue

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

locked out

Resolved! Does the US Roaming Add-Ons work ok?

US roaming add-on data talk text

Data and texting not working after ported

Why can i not reach a chat agent - payment taken subscription not activated

Resolved! SUBSCRIPTION question

Subscription

SMS Not working

Let's complete your activation error

International travel

Resolved! Please help! Experience high frequent call drop.

Please install your existing eSIM first before purchasing a new one.

I’m not getting text

Ported number and not working

Resolved! Points System Disregarding Old Discounts

US data didn't work

I can't receive any call

APN Settings

transfer my old Telus phone # ,

Sim card not recognize by the device

Billing

US roaming talk and text

Welcome to the Community

Trending Topics

Resolved! No cellular access after initiating port

Resolved! Does the US Roaming Add-Ons work ok?

Resolved! SUBSCRIPTION question

Resolved! Please help! Experience high frequent call drop.

Resolved! Points System Disregarding Old Discounts