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New Point System?

I have been with Public Mobile since the very beginning. I am now lossing rewards (monthly savings from my bill) I had earned from being a long standing customer. How is this seriously justified? It is an insult. Will definitely be shopping around if...

Does 5G with 100GB Data still provide unlimited data at slower speed?

I was planning to upgrade my subscription to $50/mth, 5G with 100GB Data today, however I noticed that plan no longer states "unlimited data" at slower speed (once your 100GB is consumed). Was that feature of the offer removed? If so, how do I go abo...

New to US Calling/Data

Hello,I signed up for the recently released (released approx. May 2024) $34/month plan.I had a question regarding the features of the plan, specifically the data and calling for USA.The plan includes:- 50 GB Data within Canada and the US at 5G speed-...

Wrong add-on purchase

Hi Public Mobile,I am a long time customer of yours. I recently purchased a regular Canadian data add-on instead of a US- Data Roaming data add-on on May 6th, 2024..Could I please get the Canadian data add-on purchase refunded?Thank you.

Can’t get in account made a new one ..help ###-###-####

Can’t get in old acc it was hacked so I made a new one and used my same phone number to sign in . Can you transfer it please 

Downgrade plan

I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minute...

Does the US Canada plan include Voice mail and caller ID

Price changes

Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?

How to cancel my current plan with the ESIM

I need help to cancel the eSIM option and get my refund for the current plan 

Can’t make a phone call

I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks 

Moto G Stylus 5G 2022 (Android 12) - Traveling in USA T-Mobile resetting SIM

I have the $34 plan with unlimited USA data roaming. And I am traveling in Boston right now. When I go to "Network & Internet", I see the "Calls & SMS" cycle between "SIM 1 (Temporarily unavailable)", "Public Mobile", and "Public Mobile (Temporarily ...

I am tranfer my old phone number to public , Old service is shut down, but public service no service

My koodo service is closed and my last step to active Publice service is not copmpleted because they ask my put 6 number code to confirm is me. "Confirm Your Identity""You are logging in from an unknown device to confirm it's you , enter 6-digit code...

Top Contributors – April 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Quitting PM

I'm prepaid with auto-pay until May 28.  I'm going to switch providers near the end of May.  I presume I need to cancel my auto-pay.  How do I do that?  Once I have my new SIM card, do I have to contact you before I put it in?  I want to port my exis...

Account on hold for payment but...

Hello,My account is apparently on hold because my CC expired. However, I see it actually charged on renewal date (?) on my CC billI changed my CC details earlier today but the account seems still to be on hold. The app thinks I haven't done so and it...

Shipping tracking number

Hi, I have ordered a SIM card last week and i was wondering if there's a way i can track where it is at?Thanks!

transfer old number

Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company  and they said that no body asked transf...

Trying to sign up for a subscription, getting an error

Hello, This messsage is for @CS_Agent ,I'm trying to sign up for your service, but when I click on Continue set up, I get an error page Error XXX.  When I try adding the plan I desire and log in, it asks me to continue my application, and then I rece...

Travelling in Europe and 2FA

I'm wondering if anyone has an experience travelling in Europe with Public Mobile? I know that they don't offer roaming options outside of the US. I plan to get an eSim and local number when I arrive. The only issue I have is that so many sites requi...

Port number to different provider

I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!

Account number

Where do I find my account number and I am having trouble logging in when I get the code I put it in then nothing happens

Phone not allowed No network

I ported my number over to p.m. Two days now my phone number is not working There is no network The IMEI is unable to register on PM network. It did register initially when I ported the number over, but they were some residential issues with the EM t...

Cdn USA plan inclusions

Is my call, text and data plan that I have now good in the USA as is or do I need to buy additional USA text/call/data. My plan is $34/month 50GB Canada -USA

How can i file a complain to the new point award policy?

Loyalty Disrespected: A Critique of PM's "Point Reward" PolicyIn an era where customer loyalty is highly valued, it's disheartening to witness companies implement policies that seem to disregard the dedication of their most loyal patrons. Such is the...