Public Mobile Community

May community rewards are out!

Got myself some handy dandy 15 points for April! Check your points portal or legacy rewards portal for rewards!

SUBSCRIPTION NOT ACTIVATED

I'm trying to activate my esim and transfer my number from another provider to Public Mobile using the APP, but I get this error on step 6 of 6. ' Something didn't go right while activating your subscription. Click below to contact a customer support...

Porting number SMS issues - no outgoing/incoming

Hi, I ported my number this morning from Fido but I am having issues. I replied with YES to my old provider and received confirmation that the port will go through. 30 minutes later, through eSim setup my number ported just fine - incoming/outgoing c...

Trying to Register for PM

Hello, I am trying to subscribe and set up a SIM and the website is super janky, is there a known issue right now and I should do it later or some other issue I am not seeing? Socks

$34 50GB 5G US / Canada Plan! Available for ALL! Ends May 20th!

If you missed out or have friends who might be interested!$34 50GB US - Canada Plan is back and available For ALL!Ends May 20thCanada/US Plan BenefitsAll Canada/US Plans allow All Plan Call/Messaging/Data to be used In Canada or US to Canada or US!An...

Retain existing phone number

Hello, I am planning to switch over to Public Mobile with a new offer for a 5G eSIM. However I would like to retain my current phone number. Is there a way to do that? Thanks.

Referrals

Since the update in rewards did it wipe away my referrals? Do I not get a bonus any more?

New eSIM

HelloMy account is unaccessible because I delete my eSiM

Tickets sent but message sent box of community is still empty

There's an issue.I've submitted 2 tickets for help regarding my phone regarding my inability to send text messages. I still haven't heard back from you, but more than that, the sent item of my community box is empty. The link "view my ticket" direct...

About change in my account

I didn’t joined public points why you are giving it to me forcefully

eSIM download failed

I am unable to download the eSIM from the Public Mobile app as well as the QR from the email that I received. I am unable to login to the app or the website as they require eversafe OTP which is supposedly sent on my new number, which isn't even acti...

Resolved! were did my referrals go

they transferred me to point but my referrals are gone, well i get my referrals back?

Need help, When Agent available

Before purchasing, Online said my phone is capable with ESim. Now it says not working. But I do have Public SIM card with me.Is there any way to activateI did not receive any email like congratulations or welcome to public mobile. I only got email f...

Account overpayment

I made a payment on my account today and it went thru twice. I need 1 reversed.

Can aeaim card be moved to another phone

If you have an e sim card can it be transfered to another phone like you can do for a physical sim card? If so, how?

Plan on hold

Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased ...

My Esim isnt activate

Hi Yesterday I subscribed ESIMbut I cant activate. So How Can I do?

Double billed

I ordered a sim and new plan and was billed twice

new phone activation

How do I activate a new phone within my existing account and keep the same number? what is the procedure?

recent port from koodo - no service on esim

Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...

I have been double charged for two different subscriptions

I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...

Resolved! New account

I signed up with Public Mobile and ported my number last night but I still don’t have service.

Resolved! Porting to Public Mobile

Hi, I am trying to port my number from different provider to Public Mobile. I went through the process with my current device number, but previous provider is still active after 12 hrs. No messages received from previous provider. I realize the devic...

Texts and calls

My texts and incoming calls don’t work. My iMessages don’t work either

Mobile Klinik Credits

Can we redeem more than $130 in credits at Mobile Klinik?

Plans and pricing

How come my only options are high gbs and high pricing. Where's the low gbs and low pricing. I'm looking for $15 for 4 gbs a month. As of this morning the $25 for 20gbs was removed and the only options showing is $40 for 50gbs. We don't need excess a...

Are we able to use public Mobil in the states?

My current plan is $34.99 —— 50G US/Canada roaming. Does it mean I will have access to data when I’m in US ? and how about phone call?

My old plan had change

i had an old plan, Pay every 3 months, April 12-July 11,2024, if I change to a new plan will my funds transfer over to new plan? please advice ,

porting failed and number changed

I tried to port my number from another operator. It failed.In the meantime, in public mobile phone app I tried getting a temporary number, so I clicked on change number.and even after that, the esim in my phone doesn't get service.Now I'm worried if ...

Credit on previous public mobile sim

I had a credit on my public mobile account previously, and I'm wondering why it didn't carry over when I activated my new sim?

Community

Welcome to the Community

Announcements

[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

Latest Enhancements to your Public Mobile App Experience!

Upcoming Changes to our Old Rewards Program

Alert Ready Test on May 8

Latest Updates and Improvements to EverSafe

9-8-8 Service is Now Live in Canada

Recent discussions