Community

Cancel my plan and get the refund

Can you please refund my plan I am not able to use your service and it is hard to get customer service from you. There is no need for the plan any more; I haven't used it yet to get the phone number.So please cancel the plan and send me the refund AS...

CS

I need to be able to reach a CS agent. Coukd someone direct me to the link?

Mobile Outage - West Of Prince George British Columbia.

There is a TELUS outage that will affect Public Mobile users in Bednesti Lake, British Columbia (West Of Prince George)As a result of Cable Theft Data, Calls, and Texts are down there. There is no current explanation if you can roll back on rogers.ht...

change number

I am given the number is was already exsisting before 

Update credit card number

Tried many times in last 2 days.

Can't send or receive text messages

Hi thereI transferred my number from Vergin mobile end of the April and everything was perfectly normal, but  the text messages stop working since couple of days ago. 

Porting Issue

How do I even get connected with a real person who can resolve my issue about porting my number from Rogers?

Public Mobile support team feedback

Hey not a question but rather some feedback.It seems that questions are always being asked about the Can/Usa roaming .Having worked in the telecommunications cellphone biz for 14 yrs .it might be a good idea for Public Mobile to setup automated messa...

rewards

How to redeem rewards with the new points to reduce bill

rate increase

we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years 

Using public mobile in the US.

Hello , I am going to be visiting the USA , mainly the Midwest area . Can anyone confirm the $34 month plan can actually used in the USA without extra Add-on charges with making calls , sending texts and using the 50GB data provided. 

Free Data

Hi People how long is my Free Data prescription last until it expire?

No service for over 6 months

Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.

Multiple charges last month

PM charged (withdrew from my bank account) twice this month.1) how can I get refund for the extra charge.2) how to avoid the incidence to happen again.note: after I successfully logged in my account, I m asked to “complete activation” but I have been...

USA carriers

When traveling in the USA, which cell phone carriers does PM use?

How can I switch from Fido to Public mobile? (physical SIM card)

Switching from $25 plan to new $15 plan

Not happy with the forced switch to the new rewards, so I'm thinking to switch from my $25 plan to the new $15 plan. I have  a lot of data from previous years christmas bonus data plus the latest data "gift" (for switching to points). If I switch to ...

Port issues and can't see ticket

HelloLike many folks, I just ported in yesterday and been having text/SMS issues as well as caller id not working.  Calls, data and voicemail work.I've restarted my phone (S22) many times and also tried resetting network settings.  I've cleared the c...

havent recieved my monthly credits

I have been getting my referral credit $1, loyalty credit of $3 and my auto pay credit of $1 every month up till this months payment. Why? nothing on my end has changed.

iMessage Send and receive text message is still on "Waiting for activation"

I recently transfer my phone number to Public and in my settings on my pone it's still trying to activate it but i have done research and when you're supposed to receieve the confirmation sms i have not receive it. 

Options for talk, text and data in the US

If I am travelling to the US for a week and want unlimited talk and text and 4GB data, what are my best options?

WTF?!

Prior to paying for my subscription the public mobile website said my device was ESIM compatible. However, after payment and downloading the app it suddenly says it’s not?’ Also, the app is garbage and it wouldn’t load a support ticket request so I’m...

Still Not Getting Good Connection

I followed all of your suggestions.Anyone calling my cel phone still says they cannot hear me, words are choppy.  

Give Back

I just got switched over to the Points Rewards and I see that I got 5 points for Welcome Present.I also got another 5 points for Give Back. I am not complaining but does anyone know what give back is?

No MMS after switching to Public

Hello,I have not been able to receive MMSs since switching to Public Mobile last week. I followed the instruction from "Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine" from Jay_MB minus the Textra...

Can’t cancel autopay - locked out of account

Hello I lost my phone and my email on file is expired. I am unable to access my account and cancel autopay. my email on file is ******* please help asap. Or else I need to start the credit card dispute process. @customeragent