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Switched my plan to us and Canada

Switched my plan to us and Canada But not able to make calls to US

Keep old US phone number, add Canadian number via eSim

I am currently on an AT&T plan from the US but would like to add the $15 monthly plan via eSim and get a second Canadian Montreal (514) prefix phone number. Can I keep the old and add the new number and both be active on my iPhone 12?

Re: "5G" data speed on the $15 "3G" plan

@Handy1 @Phil_Adelphus @golfball After discovering that I had "5G" speed last September of course I'm careful now as I was before I simply forgot to reset my warning and limiter after the hard reset. Once before in the past a couple of years ago one ...

Mobile Outage - North Eastern Alberta

https://www.telus.com/en/ab/outagesYou will only be able to use SOS with Rogers as due to the outage in these places in Alberta from a Suspected Cable Damage:BoylesLac la BicheGrasslandNew BrookAthabasca CountyAthabascaBoylesThorhildNOTE: PikTV, Opti...

Esim activation failed: number ported no service

I've signed up for the plan, tried to activate my e-sim, had Telus port my number (successful) but the sim activation failed.Tried multiple times to add using the QR code, get the error "unable to activate, contact provider". Tried removing all old e...

Can not downgrade plans or switch to a promo plan?

Hi All, Does anyone know why PM does not let you downgrade your plan or switch to a promo plan?  Seems like a good way to loose customers by not letting you downgrade or to a promo plan.Thanks!

Phone number transfer from voip.ms to public mobile

Account was activated and paid for this morning.Filled out transfer information in app as required.After 12 hours still no transfer and sim card has no number assigned to it.It is useless as a phone.No one to talk to here and no help available!No sta...

Is there a way to keep my $13 plan?

I'm planning to port out from Public mobile, but is there a way I can keep the $13 grandfathered plan that I have right now on a different number? Like for example: I'm porting out the number that I'm currently using here to Freedom then I'd like to ...

Account disappeared

Hello, I'm a long time public mobile customer and I've had an account for +3years at least. Recently I logged into my account and was made to re-subscribe to a new phone plan, lost all my benefits and lost my phone number. I'm trying to get those bac...

No longer able to connect to network (voice or data)

My phone can no longer connect to the Public Mobile network, voice or data.I opened a ticket this morning, haven't heard back yet - am hoping they just need to reset my account on their end, or something like that.  While I wait for them, thought I'd...

I can't use the data since i used Public.

My plan is supposed to have the data but i cant use it at all.

Public mobile is sending a code to a different number

Hi, I'm trying to login , but when ots comes to the step to send a code, it get send to a different number that ends wiht "427" my number ends with "251"

Can't log in

Unknown request failure.  Had to make a garbage account to write this. Admin please message me as the USELESS bot just went in circles.

Need help transfering a phone number

I need help porting out my phone number as I am no longer using Public Mobile, but didn't get a transfer message. Please help.

Switched to public mobile, everything works but texting?

I had switched over and ported my number all worked well. Can call and receive calls but cannot sent or receive texts.

Text not working

My text stopped working 

New Point System?

I have been with Public Mobile since the very beginning. I am now lossing rewards (monthly savings from my bill) I had earned from being a long standing customer. How is this seriously justified? It is an insult. Will definitely be shopping around if...

New to US Calling/Data

Hello,I signed up for the recently released (released approx. May 2024) $34/month plan.I had a question regarding the features of the plan, specifically the data and calling for USA.The plan includes:- 50 GB Data within Canada and the US at 5G speed-...

Wrong add-on purchase

Hi Public Mobile,I am a long time customer of yours. I recently purchased a regular Canadian data add-on instead of a US- Data Roaming data add-on on May 6th, 2024..Could I please get the Canadian data add-on purchase refunded?Thank you.

Can’t get in account made a new one ..help ###-###-####

Can’t get in old acc it was hacked so I made a new one and used my same phone number to sign in . Can you transfer it please 

Downgrade plan

I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minute...

Does the US Canada plan include Voice mail and caller ID

Price changes

Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?