I can not buy a plan because of an when logging in

[CalebRM]

When I try to login for payment on the desktop site I get this message: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

I already tried clearing my cache, resetting my password, using another browser and using the mobile app, nothing seem to work.

I hope to fine some help here because the chat bot does not understand this problem. 

[CalebRM]

I can't get to the point where I add my card. I select a plan (Click the "Get started button"), login and I'm met with an error page. 

[hTideGnow]

HI @CalebRM 

you tried another credit card?

maybe submit a ticket with agent here and hope they can help

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Unless site has major issues, do this:

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[softech]

@CalebRM 

other than  uninstall and reinstall, you need to also clear browser cache of the default browser on your phone

[Handy1]

@CalebRM  and you un installed  the app and reinstalled it . 

[CalebRM]

I already tried using the app. And making a new account didn't help.

[softech]

@CalebRM 

which addon are you trying to buy?  Maybe you can try to buy it via *611 if you know the 4 digits account pin?

If not, wait an hour and try again.  But make sure the credit card on file is correct with the proper expiry date

If nothing works, PM supports are your friends, message them:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@CalebRM  It best . To use the app for activation . Maybe try uninstalling the app and re instal it and try again . Also if you have been with PM in the last be sure to use a different email than before also . You can always change this later in your my account 

Add if you need submit ticket try this link 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437