Community

Options for talk, text and data in the US

If I am travelling to the US for a week and want unlimited talk and text and 4GB data, what are my best options?

WTF?!

Prior to paying for my subscription the public mobile website said my device was ESIM compatible. However, after payment and downloading the app it suddenly says it’s not?’ Also, the app is garbage and it wouldn’t load a support ticket request so I’m...

Still Not Getting Good Connection

I followed all of your suggestions.Anyone calling my cel phone still says they cannot hear me, words are choppy.  

Give Back

I just got switched over to the Points Rewards and I see that I got 5 points for Welcome Present.I also got another 5 points for Give Back. I am not complaining but does anyone know what give back is?

No MMS after switching to Public

Hello,I have not been able to receive MMSs since switching to Public Mobile last week. I followed the instruction from "Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine" from Jay_MB minus the Textra...

Can’t cancel autopay - locked out of account

Hello I lost my phone and my email on file is expired. I am unable to access my account and cancel autopay. my email on file is ******* please help asap. Or else I need to start the credit card dispute process. @customeragent 

Where are my points?

Activation Failed

I ported my number to Public Mobile on May 6 but I still cannot call out as of today.  The agent texted me but could not do anything to help.  What can I do besides cancelling?

SIM PUK code

My cell needs a SIM PUK code to unlock. Cannot find in my account. 

iphone - Imessage and Facetime help!

Hello,Done all the pre research. See this was a common problem noted and logged with complaints. I’ve tried all the recommended fixes. Anyone continuing to have this issue? If so how did you/are you planning to resolve. I am quite confused on what to...

Photos not able to send or receive

I just got a new phone, and now my photos no longer send or receive.  Any ideas?  Thank you

plan

I want to change my plan to the 15.00 one but you already took 28.00 out of my account.Dont take anymore

New points come when on account?

When do the new points arrive in your rewards section?  One of my plans renewed lasy night and I have 13 refferars on that account and all I see in my rewards is the welcome 5 bonus points. 

From old to new point system

Do I retain the referrals I made in the old reward system to the new point system? I.E. I had referred 2 people in the old system, will I be getting 2 points per month in the new point system? Are any points given for auto payments, like in the old s...

Ticket create

Hi ,I am newer, want to know how to create a ticket?thankscw12

Account setup

I just signed up last night for the $34 plan. I don’t have data working, can’t access my account, number only makes outgoing calls, no texts, and when I dial 611 it says I have insufficient funds even though credit card was charged. What can I do whe...

Good News! Switched to $15 Plan; Still have 240 GB Bonus Data and Legacy Rewards (for now)!!

Not getting refund

Phone Is not esim compatible and went with a different provider. I'm trying to get a refund for this plan but not hearing back from support and have opened 2 tickets in the last 8 days. 

Text messaging

Set up my mum and dad with public mobile on Sunday with physical sim cards. They are able to make and receive phone calls, but are unable to send or receive text messages. They are not big users of there phones, so they are on the $15 minimal 4g. Any...

Question about the 240 GB Bonus Data and the $15 Plan

HelloFirst of all, I want to say that I am not happy that the legacy rewards program is ending.PM has given me 240GB of points reward bonus data which is wasting away.  It has been 54 days and I have not been able to use any of it.  I still have 6 GB...

Help on US Roaming Plan for 4-day trip

Visiting the United States for 4 days where I estimate needing "only" 2GB data, some talk & texting. Primarily just for emergency peace of mind so I can accept calls and do light internet connectivity through my apps (Uber, Lyft, Disneyland, Google M...

Transfer of phone number

I have opened an account but when I tried to transfer my phone number it told me I had to have a secure internet connection.   So I am home now and can't seem to get into my account to transfer my number.   Now I already paid for it I should be able ...

SMS not working iMessage stuck on verifying

I ported over a couple hours ago and I'm having a few problems.SMS not workingiMessage / Facetime stuck on verifyingCalls - okData - okReceived porting message (Rogers) and said YES, got confirmation number was portedI submitted a ticket already but ...