Community

No service for over 6 months

Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.

Multiple charges last month

PM charged (withdrew from my bank account) twice this month.1) how can I get refund for the extra charge.2) how to avoid the incidence to happen again.note: after I successfully logged in my account, I m asked to “complete activation” but I have been...

USA carriers

When traveling in the USA, which cell phone carriers does PM use?

How can I switch from Fido to Public mobile? (physical SIM card)

Switching from $25 plan to new $15 plan

Not happy with the forced switch to the new rewards, so I'm thinking to switch from my $25 plan to the new $15 plan. I have  a lot of data from previous years christmas bonus data plus the latest data "gift" (for switching to points). If I switch to ...

Port issues and can't see ticket

HelloLike many folks, I just ported in yesterday and been having text/SMS issues as well as caller id not working.  Calls, data and voicemail work.I've restarted my phone (S22) many times and also tried resetting network settings.  I've cleared the c...

Payment was done and credit card charged, but error occured, still at the payment page

The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the butt...

havent recieved my monthly credits

I have been getting my referral credit $1, loyalty credit of $3 and my auto pay credit of $1 every month up till this months payment. Why? nothing on my end has changed.

iMessage Send and receive text message is still on "Waiting for activation"

I recently transfer my phone number to Public and in my settings on my pone it's still trying to activate it but i have done research and when you're supposed to receieve the confirmation sms i have not receive it. 

Options for talk, text and data in the US

If I am travelling to the US for a week and want unlimited talk and text and 4GB data, what are my best options?

WTF?!

Prior to paying for my subscription the public mobile website said my device was ESIM compatible. However, after payment and downloading the app it suddenly says it’s not?’ Also, the app is garbage and it wouldn’t load a support ticket request so I’m...

Still Not Getting Good Connection

I followed all of your suggestions.Anyone calling my cel phone still says they cannot hear me, words are choppy.  

Give Back

I just got switched over to the Points Rewards and I see that I got 5 points for Welcome Present.I also got another 5 points for Give Back. I am not complaining but does anyone know what give back is?

No MMS after switching to Public

Hello,I have not been able to receive MMSs since switching to Public Mobile last week. I followed the instruction from "Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine" from Jay_MB minus the Textra...

Can’t cancel autopay - locked out of account

Hello I lost my phone and my email on file is expired. I am unable to access my account and cancel autopay. my email on file is ******* please help asap. Or else I need to start the credit card dispute process. @customeragent 

Where are my points?

Activation Failed

I ported my number to Public Mobile on May 6 but I still cannot call out as of today.  The agent texted me but could not do anything to help.  What can I do besides cancelling?

SIM PUK code

My cell needs a SIM PUK code to unlock. Cannot find in my account. 

iphone - Imessage and Facetime help!

Hello,Done all the pre research. See this was a common problem noted and logged with complaints. I’ve tried all the recommended fixes. Anyone continuing to have this issue? If so how did you/are you planning to resolve. I am quite confused on what to...

Photos not able to send or receive

I just got a new phone, and now my photos no longer send or receive.  Any ideas?  Thank you

plan

I want to change my plan to the 15.00 one but you already took 28.00 out of my account.Dont take anymore

New points come when on account?

When do the new points arrive in your rewards section?  One of my plans renewed lasy night and I have 13 refferars on that account and all I see in my rewards is the welcome 5 bonus points. 

From old to new point system

Do I retain the referrals I made in the old reward system to the new point system? I.E. I had referred 2 people in the old system, will I be getting 2 points per month in the new point system? Are any points given for auto payments, like in the old s...