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Resolved! Email change

My grandma just created an account on April 10, 2024. She had an old telus.net email address that she signed up with. Because she switched to public mobile instead of telus she no longer has access to that email address. So we tried to put in her new...

JohnDeer17 by Great Neighbour / Super Voisin
  • 31 Views
  • 5 replies
  • 0 Bravos

Public Points gives you $100.. partnering with Neo

Hi all, I guess there are really more ways to save and earn with Public Points Redeem up to $100 this for 0 points:Get 100% cashback, up to $100, on your first purchase with Public Mobile when you sign up for a Neo Credit card.So, I just want to ask ...

hTideGnow by Mayor / Maire
  • 64 Views
  • 5 replies
  • 0 Bravos

from 8 or 9$ loyalty to points ... ugh

I switched to points?!?!    im a QC with loyalty for a very long time and referral and auto cc payment /// and now its here is 5 points ?!?!?   i used to have 30 gig 5 g and unlimited plus over 1.5k long-distance because every Christmas they give you...

Kiwi357 by Great Neighbour / Super Voisin
  • 19 Views
  • 2 replies
  • 0 Bravos

Outgoing Text problem

I had some problems with my phone today. today was my renewal it was supposed to go from $29m 20gig to a 90days 60gig plan. For whatever reason it did not renew and I lost all service. This cc was used successfully before and had more than enough roo...

mike7095sk1 by Good Citizen / Bon Citoyen
  • 43 Views
  • 2 replies
  • 0 Bravos

activation failed

My phone shows Public Mobile, I can send phone calls but I cannot receive phone calls, nor receive or send text.

KHSK by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

Resolved! $34 Canada/US plan include calling in US?

Hey there, I have the Canada/US plan for $34 dollars (currently on offer). It's not clear to me if this includes any calls or texts while in the US. Can anyone confirm? 

Chris_G by Great Neighbour / Super Voisin
  • 91 Views
  • 4 replies
  • 0 Bravos

Subscription

I tried to change my plan, money was taken out last month for both plans... this month the first plan payment came out again..  How do I get my money back? How do I get my subscription and plan sorted ?  Please help!  I'm inpatient and I kept clickin...

William25 by Great Neighbour / Super Voisin
  • 55 Views
  • 3 replies
  • 0 Bravos

Monthly Rewards Missing

Monthly rewards not subtracted from my monthly Statement. Have had an account for more than three years. First time this has occurred. 

Kole-1 by Great Neighbour / Super Voisin
  • 90 Views
  • 6 replies
  • 1 Bravos

International Roaming

I am almost convinced to switch from my Telus legacy plan with US roaming, to the $34 50gig plan CAN/USA.If Public Mobile would allow international roaming as part of a travel pass, I would be all in.,What are your thoughts?

ridgepatrol by Great Neighbour / Super Voisin
  • 106 Views
  • 7 replies
  • 0 Bravos

Long Distance Add-Ons one time charge or recurring?

If I purchase a long distance add-on is it a one time purchase or does it get refilled each month on top of my plan subscription?    If it's a one time thing, how long before the minutes expire?

Kaeman by Great Neighbour / Super Voisin
  • 32 Views
  • 2 replies
  • 0 Bravos

Help to Transfer Number

Hello, I just bought a subscription and an esim, and I need help to move my Koodo number.Thanks

Matet0328 by Great Neighbour / Super Voisin
  • 72 Views
  • 6 replies
  • 0 Bravos

Plan payment clarification

I understand that with the forced move to "public points" there is no more autopay. Does this just mean there are no more autopay reward points or does it mean I have to go in and manually pay my account every month?

Hummingbird by Good Citizen / Bon Citoyen
  • 65 Views
  • 3 replies
  • 0 Bravos

Will an eSIM plan work on a phone that doesn't support eSIM?

I'm interested in the current 50 GB Canada/US 5G plan for $34/month but when I click on the details it states "Limited time offer. New activations only. Applicable to eSIM compatible devices only. Public Mobile reserves the right to remove or change ...

MattWeb1 by Great Neighbour / Super Voisin
  • 70 Views
  • 4 replies
  • 0 Bravos

Lost phone

My brother-in-law lost his phone. He can’t login to get his account to get his confirmation code. They are sending the code to his lost phone.  

CHILLYMAC by Great Neighbour / Super Voisin
  • 33 Views
  • 1 replies
  • 0 Bravos

porting

Need assistance from PM to manually port out my telephone number to another carrier. I have no text messaging capability

CharlieXR by Great Neighbour / Super Voisin
  • 35 Views
  • 1 replies
  • 0 Bravos

New account - not able to use phone in USA

iPhone 13 plan: 100GB within Canada/US Data at 5G speeds unlimited Canada and US wide minutes and messages plus unlimited international text and picture messages  I live in a border town and this is my first trip “over cross”. I never received a mess...

Krytri by Good Citizen / Bon Citoyen
  • 187 Views
  • 20 replies
  • 0 Bravos

Texting

I can’t text and I can’t speak to anybody, the robot just takes me round and round…this service is the worst…it should be shut down for not providing what I paid for. 

Maisy63 by Great Neighbour / Super Voisin
  • 37 Views
  • 1 replies
  • 1 Bravos

Imie

They say the imie number doesn’t match the phone number but it doneed help

Markdozer by Great Neighbour / Super Voisin
  • 50 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring to Chatr temporary

I am transferring to chatr temporary, it’s the only provider in the area that has service for the next month or two while I am here. I am awaiting a text from public to confirm the port of my number chatr has assured me the request has been sent. the...

leafsby2 by Good Citizen / Bon Citoyen
  • 80 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim not working

My father just brought up that his data was not working. I was able to duplicate the issue by moving his sim card to an old phone. I've also had him restart his device. He did seem to still get the 2FA code, so text seems to work.His plan has under 9...

Dai1 by Great Neighbour / Super Voisin
  • 79 Views
  • 5 replies
  • 0 Bravos

Resolved! Change 4G Plans? Am I missing something?

I am currently on the 15 GB at 4G Speed, 30-day, Unlimited Canada-wide Talk, Unlimited International Text plan for $40/month.I am looking at the "new" 40 GB at 4G, Unlimited Canada wide Minutes and messaging, Unlimited International Text for $29/mont...

Croft by Good Citizen / Bon Citoyen
  • 138 Views
  • 9 replies
  • 0 Bravos

Resolved! Help please

eSIM was activated on the wrong device.  How do I correct this?  Would I need to get another eSIM?

Giya by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 0 Bravos

Referral Friend Points

Can someone please clarify, since PM moved us all over to the "new public points" system on May 1 did they remove the existing friend referrals we had or did we keep them and will continue to receive the points for them each month? For example, if I ...

Hummingbird by Good Citizen / Bon Citoyen
  • 84 Views
  • 4 replies
  • 0 Bravos

trying to activate a new sim card and my app is stuck

Hi there,  I am trying to active a new sim card and my app is stuck on the last step and the message says "something didn't go right while activating your subscription. Click below to contact customer support agent" When I click to get support the pa...

kellypwr by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

Can’t access MFA due to lost phone

My phone was stolen and I’m out of the country. I can’t access the MFA (multi factored authentication) so I can’t log into my account. I also msg CS_agent and they are not helping me at all. is there a way to authenticate a different way (using voice...

Benchin32 by Good Citizen / Bon Citoyen
  • 67 Views
  • 5 replies
  • 0 Bravos

SIM swap protection

Does PM have SIM swap protection feature? I used to use it with other providers, but don't know if PM has it. 

GalaD by Good Citizen / Bon Citoyen
  • 70 Views
  • 4 replies
  • 0 Bravos
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