Monthly Rewards Missing

[Kole-1]

Monthly rewards not subtracted from my monthly Statement. Have had an account for more than three years. First time this has occurred. 

[Kole-1]

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

If you check your account you would have received the notification of the changes. 

[jiji1]

Same my . Can You explain this situation?

[TH04]

Good to know. Thanks computergeek541. I wondered why a friend still has Rewards subtracted from their monthly account. 

[TH04]

Thanks computergeek541,

I wondered,  as my husband’s account statement for the past month included the rewards discount. 

[computergeek541 · Accepted solution]

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@fixin1 wrote:

@Kole-1 - There is Public Points, which all of us were switched to it.

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To everyone in this thead:  The old rewards program still continues for some customers.  Not everyone is on points yet.  The switch is happening gradually.

[turtleTurtle]

No more auto pay or legacy rewards. The new rewards program has started. 

You now get 10 points once every year, 5% back in points, 1 point for every referral.

And you need to manually cash in for $15 off, it is not automatic any more.

[Yummy]

If you expect to see deduction of loyalty and autopay dollars - they are GONE.

Everything is points now so check how much of them you have now after paying the bill (5% of bill in points).

[Kole-1]

So now between my husband’s and my account it is going to cost $12.50 a month more and it is going to cost me about $150.00 more per year minus whenever I just happen to  acquire 15  points! Not impressed!

[fixin1]

@Kole-1 - There is Public Points, which all of us were switched to it.

Your points will be in the My Rewards tab and press on category and once you reach 15 points you can manually redeem it for $15.

[hairbag1]

@Kole-1 

no more Rewards. Now we all are stuck with Points.

added link...

https://www.publicmobile.ca/en/on/get-help/articles/public-points