Community

There's a great resource on Community that I think can be better utilized to share how-to information with new and existing PM customers. It's the Knowledge Base.   My idea is as follows... Allow community members to assist PM in developing better and new KB documents. Recently we've seen a lot of users wanting to better help by posting step-by-step or how-to informational content. @alexzxn @bryanbreguet @ute1978 @neilselden @makkahn28 have all contributed to this in the last two weeks, and others I probably missed (sorry about that!).   It would be great if the KB could work like Public Lab in that an idea can be posted and have users collaborate on it. In this "development stage", PM staff or the Oracles would post a topic like DRAFT – Provincial Calling Collaboration and then we can all contribute information, graphics, charts, etc. to work TOGETHER in developing content.   If you've sifted through the Community, you'll notice that former PM employees @Lachlan_M,  @Mansi_G, @Mat_F and @Moid_I have all posted how-to documents, and more recently you'll find posts from @Jeremy_M, @Val_T and others. These posts are great, but some of them are now outdated and could use an update (or a refresher at least). I'm sure PM would do it themselves, but they seem a little too busy bringing us great plans and add-ons!    I would suggest the following...  - Only registered users can contribute the content (no guest allowed) - Only PM staff or the Oracles can post new KB documents to collaborate on - Collaboration time can be limited to say a month   Once the collaboration period is over, PM can then review and put together the final KB document to be posted, changing the title to something like, How Does Provincial Calling Work Anyway? (as per our example). Graphics, formatting and the writing need to be consistent in the PM style. As much as I applaud others for getting the information out there, some of the graphics are difficult to read and are just ugly (sorry, but I'm a graphic artist).   So, PM, what do you think? Will you let your users help you get more useful content on the Community? Help us help you!   ... View more

Hi, I would love to see a PM app available that integrates the Community and My Account sites.   It is tempting to try to reverse engineer how to interact with My Account, but I am wondering if PM has any docs describing how to use the My Account back-end as a web service?   Cheers, Neil ... View more

I'd like to suggest that the person getting reffered get's a reward too. Most referral systems I know of for mobile service give both the referrer and the referree a bonus. Now I don't think it has to be $1 per month indefinitely, like for the referrer. But perhaps a one time credit of around $10+ to go towards your first 10,30, or 90 day payment. Or maybe a welcome bonus of one of the addons like free 200Mb addon, or free 400 mins long distance. Kind of an incentive for your friend or family member to try out Public Mobile. It will also help incentivize the person to remember to fill in the referrers phone number, in case they forget. Would not be nice to refer someone to PM and then miss out on the reward because your friend forgot to mention it when activating the line. ... View more

As more carriers shift to supporting RCS messaging on Android, Public Mobile should do this as well. Not sure if Telus has said anything about it yet, but it's coming to Rogers and Fido. It enables many features that OTT messaging services (Whatsapp, Telegram, iMessage) has, but on a more universal platform that will eventually replace SMS.   For context: https://en.wikipedia.org/wiki/Rich_Communication_Services http://www.greenbot.com/article/2954551/carriers/everything-you-need-to-know-about-rich-communication-services-rcs.html http://www.androidauthority.com/need-know-rcs-messaging-726687/ https://jibe.google.com/ ... View more

First of all kudos to PM for such an amazing service, really like the model on how we are engaging the community/customers and driving the plans and improvement based on their feedback.    Got an idea, sorry in advance if it was posted before:   Now that we are growing, would love to see "US Roaming" option, there are many ways i could be worked out, for example with Rogers i use to pay $5/day with same plan.    Thanks for reading! ... View more

When selecting a plan it should be made more clear that if you select a 90 day plan with 6GB of data, it should be made very clear to the end user that the 6GB is for the course of 90 days and does not replenish itself every 30 days. ... View more

How about posting, from time to time, a photo of the whole Public Mobile team? Perhaps even with name/role popping up as one "mouses" over the person. ... View more

Instead of offering less for more, offer less for less, like you said you would. The new plans are insane. Those of us who have switched to PM did so for VALUE. Your new plans offer no value.   You don't sell phones, you don't have any kind of live support, there are constantly a ton of *real* problems (activation issues, billing issues, etc) being posted about on these forums, so it's unreal you expect people to pay these new prices.   If you want to drive people to Koodo/Telus, just shut down PM instead of talking out both sides of your mouth.   Even though the plan I signed up for a month ago was cheap by Canadian standards, it was still rediculously expensive by international standards. I told a few friends I switched and they were interested. Now I'm going to tell them to forget about it. ... View more

Many new customer become fustrated when they do not hear from PM mods for days or see their messages are unread.   In high volume times there should be a banner or announcement which says "we are currently working on messaged recieved on day x,  please be patient and please only send one message as we work in the order messages are recieved.  this shoulld be updated daily   I know this was discussed last year but didn;t find a Public Lab post. ... View more

If you go to Public Mobile's website and select "Plans" you are greeted by this text: "Create Your Plan Looking for $40/month talk, text and 2G of data? Click here and check out our 90 day plan." From comments I've seen on message boards and articles, this confuses some people.  With the promo last November, the text was the same except that it said "4G of data" which some people misread as "4G data" and took to mean Public Mobile only offered HSPA+ as that's sometimes (incorrectly) referred to as 4G.  Some carriers, such as Chatr, offer you 3G-only data in exchange for price reductions, so some people are looking for a data 'catch' as to why Public Mobile is cheaper and misread that as 2G data, instead of 2GB of data.  By changing "2G" to "2GB" it would clear up any potential confusion, and all it would take is adding a single character.  Well, two if you rendered it grammatically correct by adding a space between them (ie. "2 GB"). 🙂 Fear of slower data speeds than other Bellus brands seems to be the number one reason people on the outside looking in don't choose Public. ... View more

Currently there are 50+ stations which already have WiFi service and many already work with Freedom Mobile/Wind. Tconnect has invited carriers to sign onto it's network but so far only Freedom Mobile/Wind has.    Connecting to the WiFi hot spots is too slow when you're in a moving subway and once you're connected you get disconnected very quickly. Often so quickly that there isn't enough time for a smartphone to even sync it's emails, notifications, etc. Especially when going through the sign in page.  ... View more

I love that they post in advance when a system maintenance is going to take place. I would also love a bug fix report after the maintenance is complete.   IE: this is what we did during the maintenance window, we introduced a new plan, and fixed  Bug A....no longer flies around your head 5 times before landing Bug B....Just plain works now Bug C.... Gone....finito....zip zzzzz   Thoughts?   William   ... View more

Please add Wifi Calling for iPhone users. Looks like Telus has it now. ... View more

(Sorry if this has been suggested before.)   Link multiple phone numbers to a single account, share data/etc. ... View more

There have been a series of requests for support ticket systems, but what about a simple MOD status page that could include:   Number of outstanding PMs not yet read Time/Date that the oldest unread PM was sent Some sort of historical average number of PMs processed per hour or day. This sort of dashboard would at least allow members to set some expectation of when they will hear back. ... View more

Hello! Recent forum post brought to light a relevant issue that it's difficult to locate which countries are on the long-distance calling list.   Perhaps adding this list below the add-on, or in the fine print in the footnotes of the page would be beneficial for those looking to add this. ... View more

I just went to self-serve to find out when exactly i joined PM. Well, i didn't find the date listed anywhere. Only way i figured it out is by looking at my very first payment transaction date. If someone joined couple years ago and had no clue when exactly they joined, it would not be simple to find out. For sure overtime they are tracking on getting loyalty rewards and they might remember the date.   So, it would be better if you just show the date under my profile on overview page.    Something like this:  ... View more

Google has recently announced that they've added RCS support to the Android messenger app and are working with carriers to implement support for the standard.    With 9/10 softphones running Android, implementing support for SMS RCS would be a boon for Public Mobile customers.   Some features that RCS would add: group chat, high-res photo sharing, and read receipts.   Public Mobile admin, pruduct managers, and directors can find out more here: http://www.gsma.com/network2020/universal-profile/     ... View more