Community

Here's a major issue that PPL have difficulty comprehending: When you change plans in middle of cycle, you pay in full and such. What PM should do, is if you bought 4 Gigs, run out, and wish to buy more, allowing PPL to do so w/o necessarily changing the billing cycle, or let's say upgrading from Province-wide to Canada-Wide, just Paying the difference, but capping it where if you change before the half-way point of the 30 day, you pay the difference and retain your billing date. ... View more

Here's an Idea that Strokes the Heartstrings: Donation, even a little bit, towards Things like Fighting Poverty, Hunger, Children's Sports, Sick Kids, Homelessness, Something that can make a Difference and Bring a Smile to a Child in Need, The Little things that Do Matter, Even helping those with Depression, Cancer, That would bring out The Humanity within All Public Mobile Clientele, and Tell all Canadiens, We Care ... View more

I had to say this, as this maybe the most riskiest idea I submitted. But, As the changes are revolutionary, so must the offers and other stuff. Public Mobile should actually consider a truly revolutionary offer to New Clients: The first 7 days, you can try and see if you are happy W. the service. If, for some reason you're not 100% Satisfied, PM will OFFER a refund of what remaining bal you have, minus the days you used so far. Just to entice PPL to at least try and see if they can adapt to the changes. Something that reduces major risks, and creates the warm atmosphere of understanding. This can certainly go along way in smoothing out the differences. ... View more

Here's a most important Idea: PM posting most popular troushooting tips, hints, and having visual aid so PPL can fully comprehend what issue is, and how to correct it. Would save PPL time and enegy plus reducing stress if Phone sort of whacks out, and needs to be whacked back into line so we have service as best as possible ... View more

Here's another thought Idea: Like Xmas, Valentine's, Easter, or even Birthdays, Offering something like free add-on, or Movie Promo, something that keeps the Client more focused on Staying Loyal to a Carrier like PM ... View more

Hi. Someone ask ed and couldn't get firm Answer. I called and got answer. Now We need To Find Solution. PM should consider Bringing in A Feature. Essential for PPL. Even if Fee is attached, We'd be Happy, For such a God-Send Function. Let's make it Happen ... View more

Another Idea: being able to Print our info from Self-Serve, so we can have an idea where all incoming/outgoing calls, txts in and out going. The small details that can help ... View more

Hi. PM should consider somethings like having a Family Linked Customize plans, Business Customize Plans, offering flexible ways to get plans for family, for one's small business, this can go a long way to having a wide range of clientele.  Once PM settles in, nice and snug, perhaps expanding the range of services, like offering Data Sticks, so if PPL want Data for their Laptops, PM has a Data stick that's mobile for Laptops too. And of course, once PM has finally grown a bit and becomes grand, perhaps offering some services beyond Prepaid, like a Prepaid Month-Month, some Prepaid/Postpaid hybred, something that will redefine what you pay for, plus added flexibility ... View more

PM should have this translation tool, as there are ppl like me who can't read French, but wish to help others so that ppl can enjoy their services and have a wonderful day in the end. ... View more

Here's another thought, something to help PM Clients out: As purchasing Handsets is an strenuous and stressful task, essentially its impossible to buy a handset unless you're a client of theirs, and Prepaid phones from Wal-Mart, Best Buy, Future Shop is moaning and groaning, why NOT PM reopen Online store so PM Clients can order a Handset from PM? PM stating that WE do not stock on handsets so we can keep our awesome prices competitively priced a bit lower than our competition, capping prices at $500 before taxes, and PM only orders handsets on a per Client order basis, Phones PM orders for Client arrives at PM for inspection, programming, and afterwards shipped w. a Sim Card and a Welcome package from PM to the Client. Something to help so the client can have another source of alternatives to look when on the hunt for handsets. If PM did this, I would at least have a source to get my handsets so that I can continue being PM's Client. ... View more

Hi. Here's something I truly wish Public Mobile can eventually reconsider: Reviving the Siren Music App, but Better, Improved, Ready for the Nxt-Gen of Clientele who would enjoy listening to the hottest tunes. Also, Public Mobile should also reconsider remaking an PM App for our handsets, a Quick and seamless self-serve app to enable PM consumers to have access to their A/C 24/7. To Top Up, Renew Plans, Pay Voucers, something to enhance the user experience ... View more