Community

Signing up with Public Mobile requires you to create 3 online accounts which is very annoying.   I had to create an account with Shopify to order the SIM. I had to create an account with Public Mobile to register and activate my SIM I had to create an account to participate in the community forums. Some (or preferabbly, all) of these should be combined into one account. ... View more

The plans offered here are great.  I am waiting for some sort of roaming to be offered, though;  at least in the US and Mexico.  It is important to use the same phone number in order to receive calls from the bank or credit card companies and folks like that while we are travelling.   R22 ... View more

The account showing as suspended on the day that payments is due is causing a lot of angst amongst those that are using auto pay.  As a result, customers are attempting manual payments and other forms of intervention.  With many customers doing a first renewal from the fall promotion, there appears to be a bow wave of problems due to manual actions being taken unnecessarily.  Please fix how the account status is being displayed at payment time.  If the service has not been officially suspended, do not show it as suspended in the account even temporarily.  ... View more

I was thinking at how new members don't really benefit from being referred, and how they could gain something without it being purely monetary (ie. $1 off per cycle).   What if referring someone allowed them to adopt the same plan the referrer has?  In this case, for example, someone who wants the $90/90days plan could get it by being referred by someone who has it, even though it is no longer offered publicly.   This would probably encourage word of mouth, for "secret" plans! It would also avoid situations where you hype PM up to your friends, but then they can't take advantage of your awesome plan!   What do you think? ... View more

There's a great resource on Community that I think can be better utilized to share how-to information with new and existing PM customers. It's the Knowledge Base.   My idea is as follows... Allow community members to assist PM in developing better and new KB documents. Recently we've seen a lot of users wanting to better help by posting step-by-step or how-to informational content. @alexzxn @bryanbreguet @ute1978 @neilselden @makkahn28 have all contributed to this in the last two weeks, and others I probably missed (sorry about that!).   It would be great if the KB could work like Public Lab in that an idea can be posted and have users collaborate on it. In this "development stage", PM staff or the Oracles would post a topic like DRAFT – Provincial Calling Collaboration and then we can all contribute information, graphics, charts, etc. to work TOGETHER in developing content.   If you've sifted through the Community, you'll notice that former PM employees @Lachlan_M,  @Mansi_G, @Mat_F and @Moid_I have all posted how-to documents, and more recently you'll find posts from @Jeremy_M, @Val_T and others. These posts are great, but some of them are now outdated and could use an update (or a refresher at least). I'm sure PM would do it themselves, but they seem a little too busy bringing us great plans and add-ons!    I would suggest the following...  - Only registered users can contribute the content (no guest allowed) - Only PM staff or the Oracles can post new KB documents to collaborate on - Collaboration time can be limited to say a month   Once the collaboration period is over, PM can then review and put together the final KB document to be posted, changing the title to something like, How Does Provincial Calling Work Anyway? (as per our example). Graphics, formatting and the writing need to be consistent in the PM style. As much as I applaud others for getting the information out there, some of the graphics are difficult to read and are just ugly (sorry, but I'm a graphic artist).   So, PM, what do you think? Will you let your users help you get more useful content on the Community? Help us help you!   ... View more

I recently asked about porting in a second line to my PM account and was surprised to discover this isn't supported.  Apparently I'm not the first to ask for this either, however it was suggested that I post this here for consideration. ... View more

It would be nice if when you logged into your account for PM, you didn't have to separately log into the community section. There has to be someone capable of integrating that process.   Also, the timeout before you're logged out should be either longer, or changable in your account settings. It gets a little annoying having to re-log in multiple times. ... View more

One plan only elligible: 90 day provincial calling, global texting, 6 GB data $120 and must be activated between August 22 - Sept 22/16.   Referree AND referrer receive a credit on their account:       a) for accounts activated before Jan 27/15 both receive $5       b) accounts activated after Jan 27/15 referree receives $5 and referrer the usual $1/30 days reward   Advertise by email blast to ALL account holders as of August 21/16.   Manage credits similarly to the Canada Post rebate. To receive the credits the REFERRER sends an email from their account email address to backtoschool@publicmobile.ca with their account number, and, the email address and account number of their referree. So, it's a manual operation that requires no back end programming and there is 90 days to clean it up since only the 90 day plan is elligible. This email must be received by Oct 15/16.   Suggest using account number to avoid the situation where customers elect to port, or choose, a different number while the rebate is being processed.   Generating ideas is SOOOO much easier than doing them!  ... View more

Hi,   I noticed on the plans page that PM offers a $40 a month plan which includes 2 gigabytes of data. However, this is shown as "Looking for $40/month talk, text and 2G of data?" My immediate concern when reading this was that an inexperienced or unaware consumer might see this as not 2GB/gigabytes, but rather data at 2G speeds, which is not true since no carrier except Rogers Wireless operates a 2G network anymore. This should be changed to "Looking for $40/month talk, text and 2GB of data" for both a better appeal and less chance of losing customers who may not see that PM does indeed operate on a reliable 4G LTE network.    Thanks!   +img. attached ... View more

Now that the communities section has been updated to be mobile-friendly, it would be great if a similar overhaul is done for the self-service portal. ... View more

Hi Everybody,   I have seen great suggestions and comments in this forum but, there is no feedback from PM. The feedback that I am referring to is if some suggestions have been adopted and will be implemented. Or some suggestions have been analysed but can not be implemented at this time. Just to let us know the progress of changes.   I realise that we are the customers and PM does not have to provide feedback, or to annouce what and when features will be considered. But I think that it would be encouraging for people wanting to post new ideas, to know that "some" of them will be developed and/or implemented.    Thanks. ... View more

Hi, some functions of the site are not easy to find. For instance, I have to go to Add-ons to find stuffs like My Profile, Payment, Plan, Rewards, Lost/Stolen Phone, Change Phone number, etc. I think that it would be more intuitive to put those functions under My Account, rather than under Add-Ons > Purchase Add-ons >, which doesn't make sense to me. I believe that the site structure should be re-evaluated and changed. What do you think? ... View more

I was surprised to see that there is no US/international texting add-on. I almost never text US numbers but on the occasions that I need to my only option is to change my PM plan from Canada-wide texting to international texting, thereby losing the remaining time of the old plan. I realize I can sign up for Fongo or something similar but I'd rather not. ... View more

I think people would be more willing to refer others and accept references if they benefited both the referer and referee. Maybe a 50 cent savings for both would make this happen. It can be awkward discussing Public Mobile with others when it seems like the person is only interested in helping themselves (which the current referral system would imply).  ... View more

With the general confusion/lack of understanding concerning phone brand vs phone operating system, I think the plans page should be updated.   Reference 3 and 4 at the bottom of the page state "Picture messaging on BlackBerry smartphones requires the BlackBerry 10 operating system." and "Data service on BlackBerry smartphones requires the BlackBerry 10 operating system."   What this is trying to say is Blackberry OS will not work for these data services, while BlackBerry 10 will. However with the 2 latest phones from BlackBerry (one of them being out for almost a year), and another release just around the corner, all running the full Android operating system I feel it is important to include this information in the references.   Possibly the reference may say "Picture messaging on BlackBerry smartphones requires the BlackBerry 10 or Android operating system." and "Data service on BlackBerry smartphones requires the BlackBerry 10 or Android operating system."   Small details maybe, but hopefully reduce confusion as BlackBerry evolves to meet the market demands.   P.S. BlackBerry for life! haha ... View more

I think that if theirs a Family Share Plan for PM than it would attract more customers. Maybe it could go like this -options for either province or Canada wide talk Canada wide texting choice of 1GB or 4GB of data Pair up to 4 devices price would depend on what you choose - you can use add-ons ... View more

You know how with IMEI Lost/Stolen or Compatibility, Just to CHECK for Compatibility, If there was a way to JUST Click the Brand, Model, and then they list SUB-Models and IF 3G OR 3&4G LTE compatible   Would that be more of a Simplified and Direct WAY to determine the Compatibility of handset, IN a Language PM Clients could at least Understand, even those with little Tech experience?   There are still PPL who have SOME difficulty, would this make Process easier, Separate from Determining If Handset was Lost/Stolen Making things more Simple to understand? ... View more

I think PM needs to reorganize the way Topics or other infor are displayed   Example:   PM has Announcements, Public Labs, Phones and stuff,   What if PM placed some of the vital info, Like APN and Tethering Settings in its OWN Folder, so PPL can find without having to Navigate the community too long, so that they have a Direct route to vital Info that can save them time, and increase positive results   Having a Folder where if you need replacement Handsets, this Folder would direct PPL to correct places, so that PPL who have no service due to theft or loss of handset can find the info ASAP and be back in business Pronto, and little hassles and excellent ease.   Having Dedicated Folders can certainly help PM streamline the process, and maybe cut down on repetitive questions that can be better directed at more complex issues that may require more thought.    This, should be a Priority that PM should ultimately address ... View more