The account showing as suspended on the day that payments is due is causing a lot of angst amongst those that are using auto pay. As a result, customers are attempting manual payments and other forms of intervention. With many customers doing a first renewal from the fall promotion, there appears to be a bow wave of problems due to manual actions being taken unnecessarily. Please fix how the account status is being displayed at payment time. If the service has not been officially suspended, do not show it as suspended in the account even temporarily.
