Community

what I as a customer would like to see is a application of public mobile for phones. Where you can easily accessed your account on the go without going to internet searching the site and loging in. Also in this app customer could easily top up with their debit/ credit cards. This idea will be more practical for those who are contanstly on their cell, and with one click can accessed their accounts ... View more

I'd like to pass on a suggestion regarding data access (over 3G/4G/LTE) for Public Mobile customers. When accessing "local" websites (if you will) such as the community or self serve portal, it would be a great initiative to allow all customers access to this regardless of their data plan, or without deducting from their allotted usage. This would a) allow and encourage community participation while on the go and b) allow customers to track their usage and make account changes over a cellular connection easily. From a business perspective, this may seem not very cost-effective, but companies like Wind and Fido/Rogers have .mobi pages that allow customers to access basic account info at the very least with zero-rated data. It would also be a great substitute for the lack of direct access to a representative on the phone. Your consideration is appreciated! 🙂 ... View more

I would like to see PM accepting Online Banking.  Pretty much all of my payments for services get paid that way.  Any feedback? ... View more

Pretty much like it sounds. I know a youth who uses all their data within about 6 weeks. Obviously they have no data left until the plan renews unless they buy add ons. If I were their parent I'd like to put a self imposed data cap of 4gb every 30 days. I think it would be great for parents who manage their children's accounts. ... View more

Thinking it would be great if in the future sometime, PM would consider something like DATA only plans attached to a rocket stick or something like that, to use for laptops on the go for example.   Unsure if or how this falls within PMs business model, especially since hardware is not their thing, but would be another way to provide the quality PM service for a different segment of hte market. ... View more

I wish people would post some basic info about the hardware they are using and the plan they are on whether old, new, ported vs new! Hard to help people when all they give you is my phone has stopped working or my MMS isn't working without the basics. It's like calling the CAA and telling them my car has broke down and then hanging up the phone. ... View more

I have been a Public Mobile customer since the beta testing. When I activated my account, I experienced problems. I expected glitches because the service was in beta mode. Public Mobile is now an established brand, but the issues persist. With sim cards for sale at some Walmart stores, there is an even greater need to find a solution. There must be something that can be implemented on the technical side to reduce the number of problems with new activations. I find the Public Mobile community to be a great resource. That being said, the mods and can only do so much when there is a huge cue of frustrated customers who need activation support. If Public Mobile wants to increase plan costs, create promotions, and get into retail, so be it; but at the very least, the powers that be need to implement a fix for activation related problems. ... View more

It would be a good idea if PM clients can rollover unused data into there next paiement cycle, even as an extra fee, i would be willing to pay ... View more

It's harder to find a mod to send private message now that the mod lists are gone =( ... View more

Hi, It would be great if we could post-date our add-ons. For instance buy a US roaming package and enter the start date we want. Roam mobility does it so it shouldn't be too complicated. ... View more

Fr/En Language Toggle button should be added to Community Page. ... View more

I am not sure whether it was proposed before or not but we may need a topic or a place to report any sudden surges or network outages in the country. This can help us notice whether it is an isolated issue , maybe a phone issue or a collective network outage in the area ... View more

Public Mobile should fully explain to ppl whar Beta truly is. PPL don't fully understand, and I think that this can confuse PPL. A bit of Clarification can certainly go along way to soothing out the confusion more effectively ... View more

PM should highly consider offering special Sims for Tablets or datasticks so if ppl want Data for their Favorite Tabs, offering such a hot ticket item can spur some serious datanomic growth. ... View more

The new layout has each of the forums sections (getting started, labs, rewards, etc.) at the bottom of the web page.  It would be more convenient to use a pop up type menu to display this instead of having to scroll to the bottom of the web page to see them.  Hovering the mouse over top of the Community Forum hot link should bring up a pop up menu of the forum sections with hot links for selection.  This will make jumping from one forum section to another easy.  This provides more visibility to the various forums.   ... View more