Community

I have one, easy-to-implement, suggestion to make!   Some people (including myself) don't want/like to calculate.  Right now, in Self-Serve, we have absolute plan due date.  I'd like to see relative date as well in "days remaining".   Like this:   Does anyone else agree?  It allows customers to take a quick glance at how long they have until renewal comes 🙂 ... View more

Remote call forwarding can help to redirect calls when the phone is lost or broken! ... View more

My plan went through another successful renewal couple days ago. Prior to renewal, i got a text saying my renewal is upcoming and if i am on AutoPay, no need to do anything. From previous renewals, i knew that i won't have to do anything. But during my renewal process, this time i decided to pay close attention to details.    On the night of the renewal date, account states Plan Expired and big warning at the top saying Account is suspended and make a payment now to not loose the number and account within 90 days.     I am on AutoPay and have been since i joined. I also had enough funds to cover the total cost+tax. And yet this warning still shows. There are many joined pm during the new promo and their renewal will be coming up. By seeing this, they will definitely freak out.    Now on the payment page, It tells me that i don't have enough funds, but i clearly do. Also, it says, in red, i must make payment within 30 days to not loose my number and on top it says i have 90 days. Well, i know that 90 days is correct but again others won't know. This warning results into users trying to add funds into their account even though they are on AutoPay with valid cc.      To Fix,   If users are on AutoPay, it makes no sense to see those warnings. System should recognize that user is on AutoPay so the plan should not go into Expired/Suspended status. In the case it might have to, then update the warning saying, "don't make any changes if you're on AutoPay with valid payment attached." If payment fails, then proceed with suspended warning so they update their payment.   It should only show suspended warning if users don't have AutoPay enabled. In this case, it makes sense to make manual payment in order to renew the plan.      Hopefully, this is simple enough for devs to figure out.    ... View more

The website is made fresh this year, yes.   How about developing an app for Android and iOS?  Advantage is we get notification, pushed message, etc.  Also, access to account and forum could be log-in free as they can be associated with phone number (sim card). ... View more

Hi Public Mobile,   Note: this is a separate issue from the "Expired" issue that happens during people's renewals.    Currently, anyone on the 2016 Fall Promo plan, they see this text in their plan details:     I realize that this is because the Promo Plan is no longer available, and it's actually nothing to worry about, but the label as it exists is confusing for folks that don't already know that it's not an issue.  It also leads to further confusion when people post here that their plan is expired, due to the aforementioned expired text that comes up during renewal evenings.     I think that confusion and concern could be reduced by using a clearer label for this item in your backend system.  Although it really is an expired offering, how about changing the label to something like "Grandfathered 2016 Fall Promo", "Grandfathered 2016 Fall Promo Credit", or simpler varieties such as "Grandfather Promo Plan", "Grandfathered Plan", or even just "Grandfathered".  Any of these, in my opinion, would be clearer and less troubling than "expired".     I realize it's a bit late to suggest this, since most people that have noticed this and worried have already come here and asked.  I still think it's worth doing if possible and simple [I'm assuming it is].  OR, if it's too late for the 2016 Fall Promo expired plan code, would you please consider using a clearer label on subsequent discountinued codes if and when you hold time-limited availability promos again in the future?   Thank you for your consideration! ... View more

I would like to see PM spend some time to update the renewal process to resolve a known (within this community) issue.  Currently, on the eve of your renewal, your self-serve account will erroneously show as being suspended, along with other confusing things in your self-serve (such as showing your add-ons being expired for a period of time when they aren't).     Sometime a few hours later, the system seems to "catch up" and everything is fine, and even during the incorrect time, phone, text and data all seem to work fine.  However, for anyone that wasn't "expecting" this issue (I'm sure many customers don't keep up on the forum as frequently as some of us do!), this is a bit of a terrifying experience, that should be eliminated. Here are some recent examples of threads with discussion about the issue for reference:   1) http://productioncommunity.publicmobile.ca/t5/Discussions/Finally-my-payment-renewal-date/m-p/40278   2) http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-suspension-date-vs-AutoPay-date-vs-actual-dates/m-p/40232   3) http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-Suspended/m-p/40063   ... View more

There is insufficient information in the plan webpage on how the US addons are timed.  Some clarity on the timing would be useful.  For example, does a 10 day addon provide 24*10=240 hour window of usage based on actual timing of purchase or is it rounded up/down by start of day at 00:00?  Also, it would be useful if there was an option to prepurchase the addon and specify a future time/day for start of the addon (something reasonable like 2-3 days in the future).  This will really help travellers who are juggling enough things on their mind on travel day to not need to worry about buying an addon for the phone plan.  ... View more

Currently there are 50+ stations which already have WiFi service and many already work with Freedom Mobile/Wind. Tconnect has invited carriers to sign onto it's network but so far only Freedom Mobile/Wind has.    Connecting to the WiFi hot spots is too slow when you're in a moving subway and once you're connected you get disconnected very quickly. Often so quickly that there isn't enough time for a smartphone to even sync it's emails, notifications, etc. Especially when going through the sign in page.  ... View more

I love that they post in advance when a system maintenance is going to take place. I would also love a bug fix report after the maintenance is complete.   IE: this is what we did during the maintenance window, we introduced a new plan, and fixed  Bug A....no longer flies around your head 5 times before landing Bug B....Just plain works now Bug C.... Gone....finito....zip zzzzz   Thoughts?   William   ... View more

While viewing my usage history I noticed it is all based on eastern time zone.  Can an option be added where you could select your correct time zone so that it is easier (I know it isn't hard to convert time zones) to verify usages.  I know the universe revolves arount TO and Ontario and that everyone else should just get used to that but would be nice to have this feature for anyone outside of that time zone. ... View more

On the amazing self serve site please add on option for a PUK code and Proper PDF or any other format to show a monthly bill. Eg. For Tax purposes, business expense etc. ... View more

When i first ported over to public mobile I lost my mobile data because I didnt even know I needed to add the APN. Had to borrow a friends phone to troubleshoot. Would be nice if public mobile included a little paper with the APN settings. They could make it cute like their other material with a little dude yelling "HEY follow these steps to make sure your data/internet is activated with your new sim! Or even print it on the back of the "credit card" the sim card comes in. Also a link to ios/android instructions on changing APN. Even a regular white paper would be ok to keep costs down, had some issues with my phone and had to do a reset. Forgot to write down the APN and was stuck with no data until i could get to someone to let me borrow their phone again. It was my bad for not writing it down but it could help so many people less techy than me to figure out a solution before they give up on or bash public mobile or even to keep them from having to come here or google for help. ... View more

I had no idea that I could subscribe to Public Mobile in BC. On your homepage you might want to have some kind of thing where you put in your area code and then a box comes up and says "You are in our coverage area" Or any kind of thing that affirms that no matter where you are in a built up area of Canada you can get Public Mobile. This was big news to me.  ... View more

Hi PM,   Currently, all the moderators have either exactly or something similar to this as their community signatures that get added to every posting:   * Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.   This is great, but I'd like to see a standardized signature that also includes instructions on how to send them a private message.  For example, please see the italic text at the bottom of all of my community messages (probably including this one--unless the Lab doesn't show them?  I forget).   I think this will increase likelihood of people actually sending their private info via private message instead of just replying.  We see this happen from time to time, including a recent example today. ... View more

Hi PM! As it seems there are Koodo prepaid jumping ship to PM it seems to always cause trouble for the new customer on the next log in and inevitably the port process which in turn to the community for help. We know as soon as they mention Koodo prepaid the issue is the PM computer system not playing nice with Koodo computer system as they are one and the same. Why not put a disclaimer in the new registration process and porting process to not use the same email and to setup a different port process for these customers (like an email port) as it always seems to require PM intervention at the end of the day. Why not simplify the process for the new customer instead of giving him headaches as soon as he comes in the door so to speak. Regards ... View more

I feel like bringing friends and family to Public Mobile would be a lot more successful if it provided a reward for the friend/family member and not just the person recommending it. Something simple like $5 or $10 off their first bill could provide more incentive than just: "oh if you join public mobile I'll get a dollar off my bill but there's no benefit for you." ... View more

This community is growing day after day. Currently, earning badges is pretty simple and many users have earned all those badges. So, now its the time to make it harder by adding higher milestones.   For example, 1k-5k posts, 1k-5k bravos and 100-500 solutions. Once user earn all badges other than contribution medals, one special shiny gold medal is unlocked. What's so special? The shiny gold medal would show up beside the username just like the star beside oracles or mod beside Moderators.    What do you think? Ready for the challenge? (No spam, Remember!) ... View more

  That would be great when you want to change your plan if you could add this option :   Checkbox "activate automatically on your next renewal date" ... View more

I recently ordered a sim card from public mobile. I was searching for it and then I was told you dont give the tracking number. Although it would be helpful if you gave us it. Thank you ... View more