Koodo prepaid

[DK]

Hi PM! As it seems there are Koodo prepaid jumping ship to PM it seems to always cause trouble for the new customer on the next log in and inevitably the port process which in turn to the community for help.

We know as soon as they mention Koodo prepaid the issue is the PM computer system not playing nice with Koodo computer system as they are one and the same.

Why not put a disclaimer in the new registration process and porting process to not use the same email and to setup a different port process for these customers (like an email port) as it always seems to require PM intervention at the end of the day.

Why not simplify the process for the new customer instead of giving him headaches as soon as he comes in the door so to speak.

Regards

[Cyber]

That would be very useful for newcomer.

[DK]

Sorry when I say same email, I mean the same one that was used at Koodo and with the port to temporarily take a PM new cell number and then submit the particulars via email for the porting process to be handled via PM. 

[burkely]

@DK Thank you for adding this. Hopefully this helps potential customers from going through exactly what I'm going through at this very moment. Extremely frustrating at this point!!!! Thanks again for throwing this out there @DK, Bravo for you sir!

[makkahn28]

Public Mobile should be using a Different Interface and leave Koodo Prepaid on their own little system, that way, the systems do NOT clash or conflict another

[Martin]

makkahn28, That is the ideal solution. If it were implemented, someone would need to pay for the new computer system, its maintenance and repair, etc. That someone would be all non-grandfathered customers, paying more for their plans. In due course, even grandfathered clients might be included, considering that no contract exists between them and PM regarding their plans' cost. I'm confident that, before Beta ends, the Koodo quirk will be resolved. Have a good day!

[DK]

As @Martin has stated I realize why they do it and do not fault them as its a smart way of doing business. Why reinvent the wheel when you have a system that already in house and works for approx 90% of the new subscribers. But it would save frustration to those coming in the door from sister Koodo Prepaid as there is no grace period for prepaid services as people are finding out the hard way when left without any service and scrambling to find a means of rectifying in a timely fashion.

[Charanth182]

It sounds like the system is so intertwined it might be possible to have a self serve switch over within the account setting. That would be my suggested solution.

[Jeremy_M]

@DK

Great idea, thank you for keeping our members and future members at heart!

Cheers!

[Martin]

Hi DK, Having a disclaimer with instructions would go a long way in creating a positive user experience, and reduce the number of posts from ex-Koodo customers. If your suggestion is implemented, I truly hope that it is done before the official launch. If not, the responders in the community will be overwhelmed by posts complaining about porting from Koodo.