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    But i want to be able to upload my own pic and it wont let me do it. I could understand if it needs to be approved first just so i am not putting anything naughty up but I would love to change my avatar if possible.   I couldnt find this one yet in the public lab...if it has please let me know 🙂 ... View more

Hello Members of Community and PM,   I heard that Coffee Meeting that happen in Toronto are awesome and help everyone big time! Unfortunately not all of us can attend it due to distance/transportation issue.   I want to suggest to look into making these meetings in other Bigger Cities too.   I am from Hamilton, ON.   Please Give BRAVOS to this Idea if you think it's a good idea! And also, comment what city you're from. That will help PM to hopefully organize future meetings.   ... View more

Hello, I came across a post in the Koodo community today with "Tax time" as the subject. It seems that our sister company provides up to 18 months of payment history in PDF. This is relevant to PM. Awhile back, a poster stated that he needed a copy of his payment history in order to be reimbursed by his employer. The most that I could suggest was to print directly from his account, or take screen shots and print them. He returned a few days ago, explaining that my suggested solutions were unacceptable to his employer. I then explained that he would need his bank manager to attest that any copies of his payment history were true, complete and accurate copies of what was in his account. In short, I was explaining how to have his bank manager to swear an affidavit. The above should not be necessary. If PM could provide a PDF, as does Koodo, it would be most helpful in ensuring that PM won't lose customers due to the above. ... View more

Competitive Response: Limited Time Offer for Freedom Mobile thread was recently locked by @Jeremy_M on the grounds of keeping it "easier and searchable" while still saying "Great conversations going on in this post "   Call me a conspiracy theorist but I suspect this has everything to do with the poor response this was receiving from the current community and nothing to do with "searchability" (whatever that is) although I'm sure it does make things easier for the PM team.   Public Mobile, please, I love you and you're doing great things here but resist the temptation to censor your greatest supporters! You know you will obviously take a ton of flak for making a promotion that rewards some people and excludes people that have been here, growing this community WITH you!   Remember who keeps your community (which is what separates PM from other providers) alive and well.   I tell people to check out PM, and will continue to do so. Even though I don't know anyone on Freedom Mobile.       ... View more

http://www.willmyphonework.net/ Should be considered as another tool, PM's IMEI tester isn't always reliable, so a second opinion is always good. ... View more

I think it is essential for us to know by E-mail or SMS when the Self-Serve System is down or under maintenance especially because there is no way for us to make any changes during that time. eg. I'm heading to New York in a couple of hours and I cannot add a roaming plan   ... View more

Public Mobile should, as this would be an effective way of increasing Membership, Introduce a Refer-a-Family-Member-Rewards Program, Separate from Refer-a-Friend, With a -$2 Off Reward, Something that can entice Families to fully benefit from such an unique, reliable, capable, Ready to Serve the Public Carrier ... View more

~~~~~~~~~ UPDATED VERSION ~~~~~~~~~   Automatic 'call plan & phone details' mini-questionnaire   ~~ a follow-up idea to the "People posting with issues (by DK)" thread ~~   To better help those who post their phone problems/issues, it would be extremely useful to have them fill out a mini-questionnaire to gather basic details about their call plan & phone model.    Building on the list started by Mat_F in the original thread, the questions might include: Phone make: Phone model: Current operating system: Current Service Status: Call-plan: ➤ Time on current call-plan: [could be auto-categorized, e.g. <1 mth | 1-6 mths | 6-12 mths | 1 year+] Data plan: ➤ Time on current data plan: [could be auto-categorized, e.g. <1 mth | 1-6 mths | 6-12 mths | 1 year+]     As an example, the mini-questionnaire could be as simple as:       Ideally, as many questions as possible would be pre-filled (auto-populated) with data from their account.  Any remaining questions would need to be filled out manually.  But, since ALL the questions above can be designed as 'drop-down selection' questions, the task is both quick & easy!     Example of a drop-down selection question:       By default, you could have the mini-questionnaire pop-up for ALL newly created threads (a.k.a. 'new messages').  If the mini-questionnaire was properly designed (with a 'not applicable' and/or a 'don't know' answer for each question) then you could insist that it be completed BEFORE their question/message is published.  Although, in that case I'd suggest that an 'opt-out' option also be included at the bottom of the mini-questionnaire, such as:   If your question / message is not related to your personal call plan or phone; or if you do not want the details in the mini-questionnaire above to be published, CHECK HERE ☐   As a safeguard, you might also want a small warning at the top of the mini-questionnaire clearly stating that the information it contains will be published along with their actual question/message (unless they choose to 'opt-out').  This would be especially prudent if the information was auto-populated from the user's account data! [The Public Mobile legal team can advise here.]   In some instances, the mini-questionnaire information would also be helpful to assist with certain 'replies' (comments) left on existing threads/messages.  For example, a reply such as: "Yeah, I have the exact same problem!  But, I use an different phone, and I'm on a different call plan. What do I do?".  In this situation, a menu button option to append a new mini-questionnaire to that specific reply would be very useful. If they didn't fill out a mini-questionnaire on their own, they could be instructed to go back to their 'reply' and do the following: Under the "Options" drop-down menu, select "edit reply"; On the Rich Text menu bar, click the "mini-questionnaire" menu button; Fill in the details; Click "Post".   Mock-up of the on/off mini-questionnaire menu button:   Furthermore, an on/off mini-questionnaire menu button would introduce another way to 'opt out' of publishing the mini-questionnaire content (for those creating a NEW thread / message) versus the "CHECK HERE ☐" idea outlined above.   I hope my updated concept/idea is a bit more clear.   Cheers, S       ~~~~~~~~~ ORIGINAL VERSION BELOW ~~~~~~~~~     Automatic (and auto-populated) 'call-plan & phone details form'   ~~ a follow-up idea to the "People posting with issues (by DK)" thread ~~   Is it possible to program the underlying community software to automatically append a specific 'call-plan & phone details form' containing the most commonly needed information for problem-solving?    Using the list started by Mat_F in the original thread, you might include such information as: Phone make: Phone model: Current operating system: Current Service Status: Call-plan: ➤ Time on current call-plan: [could be auto-categorized, e.g. <1 mth | 1-6 mths | 6-12 mths | 1 year+] Data plan: ➤ Time on current data plan: [could be auto-categorized, e.g. <1 mth | 1-6 mths | 6-12 mths | 1 year+]     As an example, the appended details form could be as simple as:       Ideally, this 'details form' would be pre-filled (auto-populated) with matching (non-sensitive) account data whenever possible.   By default, ALL new threads could have a details form appended to the original posting (provided the ability to 'hide' the details form via a 'show/hide' toggle switch was available to the author, if they felt the information was not relevant to their thread topic).   As a safeguard, prior to any new thread being published (which by default would include the details form) the author would need to acknowledge and/or accept that the information contained in the details form will be made public. The option to 'hide' the details form would also need to be clearly listed as an option (especially if the information was auto-populated from the user's account data). For subsequent replies or comments to an existing thread, by default the details form would be 'hidden'.  If the poster felt it was important to 'show' their cell-plan & phone details form, they could do so via a 'show/hide' toggle      Just a rough concept/idea for consideration...   Cheers, S ... View more

I have an idea or 2 that expands the rewards from 4 to 6, something Small, but fulfilling and Pumped up: For every certain amounts of Bravo's or Solutions or certain criteria That's met, Public Mobile offering Free Movie Tickets, or perhaps a Gift card at a Restaurant, and maybe even a Public Mobile Shirt, Mug or something with Public Mobile logo and Thank you memo thing, something that makes PPL feel like Public Mobile is awesome, and takes Excellent care of their Clients. Details and length of time to qualify, Ill leave to Public Mobile to decide. This is something I just thought just Now, fueling Public Mobile to new heights. Let's get Rocking ... View more

I think Public Mobile needs to offer and utilize all of their resources more effectively. FB, Twitter, for example, this should be used as another form of communications. Feels like PM is relying too much on this Community, which is not bad, but PM needs to expand the scope, to ensure speedier results. Also, PM should from time to time, offer new info via YT, this way we can also hear directly, from our PM team directly to the customer. Plus, for troubleshooting tips, hints, YT can serve as a step-by-step method in educating PPL on how to keep their phones in optimal operating condition. Thanks ... View more

Self-Serve Needs  Major Refit   The Self-Serve needs some refinements   Add-On Usage seems quite out of sinc   How bout Data Usage Rate/Add-On Read-Out, so that ppl can fully understand what this means fully   Also, If PM relocated the Lost/Stolen Phone icon in the Overview instead of having to click Plan & Add-Ons to find it. Making Important icons easier to find is absolutely key to Superior Service   Also, if PM Had a PUK Request located in Self-Serve, this would be Ideal and quicker than Simply Sending Email, so that the tools are close to Our Button-Pushy Fingers   Also, What if PM had this in Self-Serve too: Ability to Request Unlock Codes via Self-Serve, instead of Standard Email? Though PM No Longer Sells Handsets, certain if PM Offered this, At least PPL can have a Wide Load of Options to choose from   Self-Serve should have its Perks, as it's as close to a Menu than anything else   What Else do you think Self-Serve Can/Should do?   Afterall, What's in a Self-Serve if The Options and Readout Info is Lacking in Serious Substance? ... View more

There should be welcome email with more important information. i.e. what is the best porting process, what are community rewards, or any current issue they may have.   I know all these information can be found online or on the forum, but it's better to have the important information all at one place for those new customers that just started using PM.  ... View more