I use to do CFWD on my phone through phone settings or just dial *67*, if your phone is broken call care if an old customer, I agree it'll be easy for customer to do it on his selfserve if phone is lost or broken, he can't call care to do it for him, this is an intereting topic to follow on, PM should do something about it instead of sending an email and waiting indefinitely for PM to do it for customer through email away.
Since receiving a new sim takes some time, customers who damage their current one need a way to get calls asap. What if they could forward calls by logging into their account rather than doing it from their phone?
That way they could go to a kiosk somewhere and get pay as you go sim to tie them over; i.e. forward their PM # to their temporary service.
Thanks to chukdefatey for noting this idea was already on the board.
Call forwarding feature via web is really important specially considering PM is self serve based provider. It should be implimented as soon as possible. Specially when people are not in the country and they are still paying for their services to PM, least they have the option to get their calls and messages to diverted to known number if they had access to internet.
