I think Public Mobile needs to offer and utilize all of their resources more effectively. FB, Twitter, for example, this should be used as another form of communications. Feels like PM is relying too much on this Community, which is not bad, but PM needs to expand the scope, to ensure speedier results.
Also, PM should from time to time, offer new info via YT, this way we can also hear directly, from our PM team directly to the customer. Plus, for troubleshooting tips, hints, YT can serve as a step-by-step method in educating PPL on how to keep their phones in optimal operating condition.
Thanks
