Community

Public should really offer something in compensation to all the clients who have issues with activation, porting, payments, numbers, etc   I propose a free month of service offer   ... View more

This is not my original idea, I noticed it in general discussions. (I'll add the username later today)   I want to use Ugo wallet for "tap to pay" that is available in many Canadian retail stores. In future, perhaps Canada will see implementation of the Google and/or Samsung payment solution as well.   Cheers! ... View more

It would be great if Public Mobile could support the new Apple Watch Series 3 that has LTE. I can see that Telus is listed as 'coming soon' on Apple's website, so hopefully we will also get access to this! ... View more

Hello PM,   We routinely see new people popping up in the Community forums, with 1 or more of the following: 1) Expecting us (the community members) to resolve account issues which we cannot 2) Wondering how to contact PM for help 3) Mad they can't just call for help 4) Outraged at needing to wait up to 48 hours to get a response 5) Having the business impacted and/or their lives ruined by the support mechanism here 6) Evidently very frustrated by the whole experience   9 times out of 10, their complaints and frustration are quite founded, and it's clear that they did not realize prior to signing up for service that this is how the support works at PM.  I think this needs to be communicated better via the PM website, in multiple places, such as the Why PM page (http://publicmobile.ca/en/on/why-public), the Get Started page (http://publicmobile.ca/en/on/get-started).    On the Before You Join page (http://publicmobile.ca/en/on/before-you-join), I think the first "remember, with Public Mobile you" item should be updated to stress that they will ONLY have online support (it's easy to overlook here).   And finally, on the page where you actually activate your sevice with a new SIM (sorry I don't have URL handy), I think that there needs to be a very clear disclaimer about the available support that the person needs to acknowledge. Making these changes might scare away a few potential customers, but I think the effect of having them sign up and have a problem and an awful experience is much worse.   Thanks for your consideration. ... View more

Hi Public Mobile,   Routinely and quite regularly, we see new customers coming to the community to ask for help that they can't recieve calls or texts on the number they just ported in.  I feel it could be a lot clearer for the customer that the process can take 2-3 hours when porting from a mobile provider or up to several days when porting from a VoIP or home phone provider, and that they will receive a text when the porting is completed.  Etc.     It just needs to be clearer that the process can take a little time and what to expect.  Maybe mentioning a reboot if you're still not receiving calls after 3 hours might resolve it, etc.   Thanks for your consideration. ... View more

Now that US Roaming is live and prices are out I have a suggestion.    The prices are amazing for  multi day trips, but when looking at what the options are if you just want to hop over to the US for a day trip Roam Mobility still wins with $4.95 for talk, text and 500MB of data.   So  how about a single day pack? It can be considerably more expensive than the "per day" rate of the 10 day packs, and maybe even a little more expensive than Roam because you get to keep your number and have the convenience of not switching SIMs.    I would probably be willing to pay $6.00 or maybe even $7.00 for a single day pass with unlimited talk and text and 250MB of data. Or maybe even drop the text and just data and talk for $5 or so? Most of us can use iMessage/Whatsapp to handle our text needs for a day. It would be a lot better than dropping $8 for just talk or $10 for just data that is valid for 10 days on a 1 day trip.  ... View more

Most of the Public plans are geared towards pick3 options; in most cases it actually costs more to exclude a feature (eg if you only want talk + data there is no reason to not select txt as well)   The one thing Public has not really bothered with are Tablets & Hotspots   Financially they are always a great sell (since most clients rarely use the data regularily) and creates an easy upgrade cycle to sell larger data add ons for the few who do use it   Most competitors have plans between $5 and $25 per month Publics lowest cost option is $30 (reduced to $25 if prepay 90 days)   ... View more

My apologies to the Oracle if this isn't something they are interested in.  With a user on here tonight that has gone on posting I think the Oracles should have or need to have increased powers of the forum.  They should be able to edit or delete posts or to suspend access to the site of troublesome users until MODS are back online.  I am an Admin on a forum and have that ability given to me by the site owner.  I think our Oracles are trusted and respected members and can handle it responsibly.  The other solution which I have suggested a few time  Later Mod Hours ... View more

Exactly what it says.  A text box where members can describe which phone model(s) they have.   Not a worldshaking idea, but it might be helpful if PM members (and PM staff) can see this info on "About" pages.  At least we wouldn't need to constantly ask "what device do you have?" in response to problems about phones, lol. ... View more

I would like to see PM spend some time to update the renewal process to resolve a known (within this community) issue.  Currently, on the eve of your renewal, your self-serve account will erroneously show as being suspended, along with other confusing things in your self-serve (such as showing your add-ons being expired for a period of time when they aren't).     Sometime a few hours later, the system seems to "catch up" and everything is fine, and even during the incorrect time, phone, text and data all seem to work fine.  However, for anyone that wasn't "expecting" this issue (I'm sure many customers don't keep up on the forum as frequently as some of us do!), this is a bit of a terrifying experience, that should be eliminated. Here are some recent examples of threads with discussion about the issue for reference:   1) http://productioncommunity.publicmobile.ca/t5/Discussions/Finally-my-payment-renewal-date/m-p/40278   2) http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-suspension-date-vs-AutoPay-date-vs-actual-dates/m-p/40232   3) http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-Suspended/m-p/40063   ... View more

Hi @Jeremy_M, @David_J, @Brooke_C,   It's become apparent that the Public Lab is no longer being even looked at let alone actioned.  I think it is no longer useful to you and you should close it to stop people form wasting their breath posting new ideas here.   Thanks for your consideration! ... View more

I think PM needs more new moderator as we are getting lot of new members.Most of the people getting reply after weeks.my friends did not get a reply but they read the message. ... View more

There is insufficient information in the plan webpage on how the US addons are timed.  Some clarity on the timing would be useful.  For example, does a 10 day addon provide 24*10=240 hour window of usage based on actual timing of purchase or is it rounded up/down by start of day at 00:00?  Also, it would be useful if there was an option to prepurchase the addon and specify a future time/day for start of the addon (something reasonable like 2-3 days in the future).  This will really help travellers who are juggling enough things on their mind on travel day to not need to worry about buying an addon for the phone plan.  ... View more

PM would make a really awesome, customer-friendly move if unused data purchased as part of a plan rolled over upon renewal. That's one idea. Here's a second: A data plan with a one-year expiry such as the 365 day/20 Gb plan offered by Tbaytel for $125. If that carrier can negotiate a package like that with Rogers, then Telus should be able to offer the same here on PM.    Both of these ideas would still mean loads of data profit for Telus/PM, I suspect.    ... View more

I think that "Public Mobile" is just a bit too long, especially for the iPhone: "PM" would suffice. It seems petty, but it'd be a small, fairly inexpensive change.       Even worse on smaller iPhones... ... View more

PM should create a top banner in the community announcing the times when customer service is available.   Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST) ... View more

The account showing as suspended on the day that payments is due is causing a lot of angst amongst those that are using auto pay.  As a result, customers are attempting manual payments and other forms of intervention.  With many customers doing a first renewal from the fall promotion, there appears to be a bow wave of problems due to manual actions being taken unnecessarily.  Please fix how the account status is being displayed at payment time.  If the service has not been officially suspended, do not show it as suspended in the account even temporarily.  ... View more

Add a "Known Issues" section to the front page of the Community and pin posts to it regarding network/service/account issues that are impacting multiple customers and communicate those issues to us so that customers are aware that there is an issue.   Public Mobile's support model is based solely around the Community, and as such when there are issues that affect multiple customers (for example, the recent issue with tethering or premature account suspensions) it is important to communicate these issues to customers in a clear, concise, and transparent manner. These issues should be displayed front and center on the Community when visiting the front page.   This would not only help with overall customer satisfaction, but it would also:   Reduce the number of posts on the Community for the same issue by keeping a single thread that members can reply to. By reducing the number of duplicate posts on the Community for the same issue it will make it easier for members who are not affected by an issue to find other topics that are relevant to them and find the answers they need quickly. Reduce the number of private messages to the Moderator team if a private message to them is not necessary, which will help both the moderator team and other members that are having other issues which aren't widespread (for example, a plan change or early renewal that can't be processed through self-serve). Allow customers to stay informed on with an issue and be able to follow it for updates and any ETA's on resolution. ... View more

I was thinking at how new members don't really benefit from being referred, and how they could gain something without it being purely monetary (ie. $1 off per cycle).   What if referring someone allowed them to adopt the same plan the referrer has?  In this case, for example, someone who wants the $90/90days plan could get it by being referred by someone who has it, even though it is no longer offered publicly.   This would probably encourage word of mouth, for "secret" plans! It would also avoid situations where you hype PM up to your friends, but then they can't take advantage of your awesome plan!   What do you think? ... View more