Community

The plans offered here are great.  I am waiting for some sort of roaming to be offered, though;  at least in the US and Mexico.  It is important to use the same phone number in order to receive calls from the bank or credit card companies and folks like that while we are travelling.   R22 ... View more

I have one, easy-to-implement, suggestion to make!   Some people (including myself) don't want/like to calculate.  Right now, in Self-Serve, we have absolute plan due date.  I'd like to see relative date as well in "days remaining".   Like this:   Does anyone else agree?  It allows customers to take a quick glance at how long they have until renewal comes 🙂 ... View more

I don't know if this has been suggested yet, but I would like to suggest the possibility to export the Usage History into an Excel sheet so we can sort the columns "Call Type" and/or "Usage Types".   Thanks. ... View more

I believe VoLTE and WiFi Calling has been implemented by multiple carriers. (Telus, Ro****, Fi**, Be**, Vi****, etc.) I also recently saw that Koodo is currently testing VoLTE and WiFi Calling. https://mobilesyrup.com/2017/09/19/koodo-says-volte-wifi-calling/ PM probably won't have VoLTE and WiFi Calling in the near future since it is a prepaid service but it would benefit a lot of users if PM eventually implement them. I don't think it's an unreasonable request since Telus/Koodo/PM all share the same network infrastructure so it's just a matter of testing and implementing it at PM even though it may not be the first thing on the list. Let me know if you think otherwise. Thanks! ... View more

Hi,   I have observed that we are required to sign in separately if we want to access 'my account' and PM community account.   Maybe PM could link the two accounts. Following options could be considered: - If the PM community member is also a PM customer (holds an active connection), he can go to PM community page directly once he is already logged into his 'my account'. - Currently, If I am logged into 'my account' and if I want to go to PM community page, it asks me to again sign with PM community id and password. - Since the email id is same on my account and community page, we could do with single sign-in on 'my account'. The PM community account and self-serve account are already linked with the email id and this way we also get credit for the community rewards. - I guess most of us have a look at our account before going to PM community. So its kind of annoying to sign in again to view the PM community page/account.   It could save a few clicks everytime we visit both the accounts. ... View more

Create a minus bravo button to indicate that an idea is not for me. However, so we don't discourage people, have ‘Not for me’ votes invisible. When it comes to reviewing ideas, Public Mobile can see how many people have said ‘Not for me, thanks’ so that they know if an idea divides opinions. Popular ideas can sometimes be controversial. ... View more

Remote call forwarding can help to redirect calls when the phone is lost or broken! ... View more

In addition to E-mail support and the community forums I think public mobile should have a live chat option with the administrators to have quicker response times for support. ... View more

Hello,     So I was asking a few  people how to refer a friend. They told me that it's more or less word of mouth, when they go to activate they need to enter the referring members telephone #  in order to be rewarded.      I was thinking, why not include either a link with a member specific code embedded in that's accesed via Self-Serve account that can be copied and pasted and sent to the friend.   OR    A link from the referring members self-serve account, with the same idea as above with a code embedded, but basically you click that link and input the friend or friends email address.     I think once out of BETA, a more convenient and fool proof way of being rewarded for referring a friend would benefit both Public Mobile, as I'm sure there would be many more referrals than there probably was under the current referral system and the member would be more inclined to want to refer their friends.    My two cents. Hopefully it all makes sense.    Cheers! ... View more

My plan went through another successful renewal couple days ago. Prior to renewal, i got a text saying my renewal is upcoming and if i am on AutoPay, no need to do anything. From previous renewals, i knew that i won't have to do anything. But during my renewal process, this time i decided to pay close attention to details.    On the night of the renewal date, account states Plan Expired and big warning at the top saying Account is suspended and make a payment now to not loose the number and account within 90 days.     I am on AutoPay and have been since i joined. I also had enough funds to cover the total cost+tax. And yet this warning still shows. There are many joined pm during the new promo and their renewal will be coming up. By seeing this, they will definitely freak out.    Now on the payment page, It tells me that i don't have enough funds, but i clearly do. Also, it says, in red, i must make payment within 30 days to not loose my number and on top it says i have 90 days. Well, i know that 90 days is correct but again others won't know. This warning results into users trying to add funds into their account even though they are on AutoPay with valid cc.      To Fix,   If users are on AutoPay, it makes no sense to see those warnings. System should recognize that user is on AutoPay so the plan should not go into Expired/Suspended status. In the case it might have to, then update the warning saying, "don't make any changes if you're on AutoPay with valid payment attached." If payment fails, then proceed with suspended warning so they update their payment.   It should only show suspended warning if users don't have AutoPay enabled. In this case, it makes sense to make manual payment in order to renew the plan.      Hopefully, this is simple enough for devs to figure out.    ... View more

It seems that this recent promo has resulted in a lot of comments on the forums, particulary about porting from one provider to another and other activation related issues. In regards to porting, many of the issues were related to the standard time it takes for a port to complete, in other cases there were actual port failures that needed to be addressed by PM.   I suggest that there be a progress indicator of some sort that indicates where in the port process you are and that this should be visible from your self serve account. In addition to this, it should give you a time estimate for when the process should be complete, automatically notifiy a MOD if there is an extended delay and indicate to the customer who was contacted and where in the queue of that MOD their issue is. Also if the error is the mismatched information provided by the customer, this could be requested as part of the process and the customer could easily refill the port form.   Something like: ____________________________________________________________ Estimated: 2.5 hours remaining   | \\\\\\\\\\\\Port Requested\\\\\\\\\\\\ |  Matching Info |  Wating for Company X   |        Error: Cannot match to Company X's account. Please verify your Port information and re-submit. ___________________________________________________________   A similar progress indicator could be provided for future dated activations, for those switching plans.    I feel like a lot of stress, frustration, and tension could be allieviated just through transparency. The customer doesn't know what is going on behind the scenes and the immediate thought is that something has gone wrong, and no one is helping.  ... View more

I think the right to give kudos/bravos should be restricted to members only. Guests could then only post questions and comments. This is to reduce the tempation to game the Community Reward system as seems to have happened a few times. ... View more

I believe this has been suggested before, but I will bring it up again:  I think PM should allow pro-rated immediate plan changes through the self-serve portal.  If not all the time, then how about adopting the current new-plan exemption of being half way through your plan or less as the cut-off, and just keeping that ability all the time, and not requiring PM moderator assistance.   I personally have seen a ton of recent activations that, for whatever reason, have forgotten to add a texting option they wanted, or activated thinking they didn't need a talk option and could just use the LD add-ons (you can't!--but the system doesn't prevent you from buying them anyway), etc.  I think this would eliminate a lot of manual intervention AND customer frustration, particulary for new customers, but even for existing ones whose needs can change.   I'd propose that if you have auto-pay turned on or manually top up, that the system should allow you to change the plan immediately, and charge you only the pro-rated difference (when moving to a more epxensive plan).  If moving to a less expensive plan, then it should credit you the pro-rated difference into your PM account (not a refund, but a credit toward you next renewal/cycle). ... View more

The website is made fresh this year, yes.   How about developing an app for Android and iOS?  Advantage is we get notification, pushed message, etc.  Also, access to account and forum could be log-in free as they can be associated with phone number (sim card). ... View more

Why not sell the SIM cards through a vending machine placed at major malls, telus offices/stores, and/or at points of entry like the Airport (particulary when you start taking international credit cards)? This would provide another option for those intersted in trying your service, but don't want to wait for mail delivery. ... View more

Is it possible to limit the number of bravos given from one person to another in a certain day or you have to give out so many different before returning to the same user?  Here is a screen shot where you can see 2 members obviously abusing the system for the "Financial Reward" of being active and helpful on the board.  After the screen shot was take withing 5 minutes it was up to 31 given and 90 received   ... View more

It would be nice if after hitting your data limit, your data keeps working but at reduced speeds (2G speeds ~128kbps) for basic tasks. If you need high-speed data, you can purchase an add-on just like you could already do. This is something a lot of carriers in the US are adopting and some in Canada are doing too. ... View more

There is a drop down menu for the account number, but no option to add another account. I manage all the bills, and would love the option to just switch between accounts rather than having to sign out every time. ... View more

Hi Public Mobile,   Note: this is a separate issue from the "Expired" issue that happens during people's renewals.    Currently, anyone on the 2016 Fall Promo plan, they see this text in their plan details:     I realize that this is because the Promo Plan is no longer available, and it's actually nothing to worry about, but the label as it exists is confusing for folks that don't already know that it's not an issue.  It also leads to further confusion when people post here that their plan is expired, due to the aforementioned expired text that comes up during renewal evenings.     I think that confusion and concern could be reduced by using a clearer label for this item in your backend system.  Although it really is an expired offering, how about changing the label to something like "Grandfathered 2016 Fall Promo", "Grandfathered 2016 Fall Promo Credit", or simpler varieties such as "Grandfather Promo Plan", "Grandfathered Plan", or even just "Grandfathered".  Any of these, in my opinion, would be clearer and less troubling than "expired".     I realize it's a bit late to suggest this, since most people that have noticed this and worried have already come here and asked.  I still think it's worth doing if possible and simple [I'm assuming it is].  OR, if it's too late for the 2016 Fall Promo expired plan code, would you please consider using a clearer label on subsequent discountinued codes if and when you hold time-limited availability promos again in the future?   Thank you for your consideration! ... View more