Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET (9:00 PM PST September 14th to 7:00 AM...
Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hey Community, Calling all readers, fans of fiction, and novel addicts, it’s Book Lovers Day! Whether you’re into short stories, biographies, or graphic novels, books possess the magical ability to suck you into their own little world. And let’s...
This means that between August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Heads up! If your renewal is coming up, we'd recommend that you complete it b...
What’s the Developer’s Blog? Last month, I reached out to you, our Community members, for your help to be testers of our new support enhancements. Once again, I’d like to extend a big THANK YOU to those who rose to the call and dedicated your preci...
Hey Community, Here at Public Mobile, we love referrals, and we know that many of you do too! We understand that a lot of you like to refer as many friends as they can, but sometimes, sharing your personal phone number isn’t the best way to share y...
Hey Community, Effective from now until July 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on the ready-made $35 1.5 GB plan can get $5/mo off and 500 MB of bonus data on a recurring basis. Plan ...
Update as of October 11, 2019: This plan is now expired. Hey Community, Say hello to Summer :)! We’ve got the perfect plan for anyone headed state-side this Summer. For a limited time only, effective July 19th, 2019, you could get 8.5 GB of Cana...
Update as of October 7, 2019: This plan is now expired. Update as of September 24, 2019: This offer will expire on October 6th, 11:59 PM ET 2019. Update: Due to popular demand, the $10 ready-made plan will be available for a limited time starti...
Somewhere along the line being labelled as a geek became a bad thing. We don’t agree with that and that’s why we’re honoring Embrace Your Geekness Day! Take today to celebrate those hobbies and interests you’re absolutely obsessed with. Whether it...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community...
Hey Community, As you know, we’ve been on a journey over the last few years, expanding the many places Canadians can find, buy and activate on Public Mobile. Today, we’re excited to announce that our SIM cards can now be purchased directly from Ama...
Hey Community, We’re excited to let you know that the next big customer support enhancement is on its way! Using support forms and ticketing, we’re looking to make the way in which you reach out to Moderators clearer and easier in order to deliver ...
Hey Community, If you were eligible for a May 2019 Community Reward, you may have noticed the amount was not what you were expecting. That’s because we accidentally hit the “Go” button twice, and everyone ended up with double their Reward amount! Y...
Update as of June 24th, 2019: If you were charged $50/mo, when you activated on the $50/mo Ready made plan during the eligible promo dates, you will be automatically credited back the difference and moved to the correct promo plan for the next 5 paym...
Most Recent Update 17:30 PM ET - June 17, 2019 Today we identified a technical issue in which SMS messages related to payment reminders and renewal dates were incorrectly issued to a select group of customers. Our team is currently working to ide...
Hey Community, It’s official! More Public Mobile Kiosks are headed your way on June 11th, 12th and 13th. Just like before, they’ll feature our signature look & feel, as well as a charge station powered by our bike. Cool right? If you have a locat...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Hey Community, We’re happy to share that we just launched a new and improved phone compatibility checker, with particular improvements made to the database of devices that it can check. This makes sure that joining us is simple as 1-2-3! Checking...
Hey Community, On June 1st, customers that purchase a SIM card online before 11:59PM ET will gain access to an exclusive offer of a one-time bonus 5GB of data. Simply activate before June 16, 2019 11:59PM ET, on a $25+/mo plan (Ready-Made plans on...
Hey Community, Take “throwing shade” and throw it out the window for tomorrow is Say Something Nice Day! Take time to compliment one of your friends, thank the person bagging your groceries, or even leave a nice comment on a YouTube video for a ...
Hey Community, From May 25 to May 26, 2019 at 11:59PM ET, customers who activate online or in-store at participating retailers on a $25+ plan (Ready-Made plans only) can get a one-time bonus 5 GB of data. This will be applied as an Add-On. Plus, un...
Hey Community, We know that everyone takes in information differently- and so a while ago, following the launch of our new Help Articles, we reached out to you to ask about which ones you’d like to see become videos. We hope you enjoy these vide...
Hey Community, As of May 20th, 11:59 PM, the following price plans are being expired: $20 for 250 MB at 3G speed (Data only)$20 for Unlimited Province-Wide Talk $47 for 2 GB at 4G LTE speed To check out our other plans, go to publicmobile.ca/pl...
Hey Community, Assemble the squad because it’s Pizza Party Day! We love pizza because it’s the food that gives you the best bang for your buck, kind of like Public Mobile. Plus, you have ultimate flexibility in your choice of toppings just like ...
Most Recent Update 4:00 PM ET - May 14 2019 Hey Community, Our technical team has successfully implemented a solution for customers who were affected by the issue outlined below. We apologize for any inconvenience caused and thank you for you...
Hey Community, Effective May 10, 2019, the following promotional plans have expired: $30 for 1 GB at 3G speed$40 for 2.5 GB at 3G speed While these promotions are no longer available, we have some great offers below taking their place, available s...
Most Recent Update 4:00 PM ET - May 10 2019 Hey Community, Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below. We apologize for any inconvenience ca...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Most Recent Update 9:30 PM ET - May 8, 2019 Hey Community, We can confirm that the solution our team implemented earlier today to address customers’ voice calls periodically dropping has been resolved. We sincerely apologize for the inconven...
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private info...
This means that between April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private...
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