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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 3041 Views
  • 20 replies
  • 35 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 20766 Views
  • 110 replies
  • 30 Bravos

Changes to promotional plans taking place May 10th

Hey Community,   Effective May 10, 2019, the following promotional plans have expired: $30 for 1 GB at 3G speed$40 for 2.5 GB at 3G speed While these promotions are no longer available, we have some great offers below taking their place, available s...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 16224 Views
  • 68 replies
  • 28 Bravos

[Issue Resolved] Plan data not renewing

Most Recent Update   4:00 PM ET - May 10 2019   Hey Community,   Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below.   We apologize for any inconvenience ca...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 6338 Views
  • 49 replies
  • 14 Bravos

Top Contributors – April 2019

  Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community.   Special thanks to the Community members listed below for supporting other Community m...

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Andu_S by Customer Support Agent
  • 4907 Views
  • 38 replies
  • 23 Bravos

[Issue Resolved] Dropped calls issue

Most Recent Update   9:30 PM ET - May 8, 2019   Hey Community,   We can confirm that the solution our team implemented earlier today to address customers’ voice calls periodically dropping has been resolved.   We sincerely apologize for the inconven...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 21857 Views
  • 314 replies
  • 41 Bravos

[Resolved] System issue expired select customers' services

Most Recent Update   17:00 PM ET - April 23, 2019   Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.   Our technical...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 16097 Views
  • 202 replies
  • 23 Bravos

Updated: New plans launching on April 23rd

Hey Community,   Effective April 23rd, 2019, the following price plans are being offered.  These offers are available for new and current customers.   Plan details: $30 for 1 GB at 3G speed (Update as of May 2, 2019: This plan is now expired.) 30-day...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 16883 Views
  • 223 replies
  • 12 Bravos

Alert Ready Test on May 8, 2019

Update: There will be no test alerts in Ontario & Quebec due to the ongoing flooding situation in these provinces.   Hey Community,   On May 8, 2019, provincial and territorial governments will be conducting another test of the Alert Ready system. Al...

Julia_T by Good Citizen / Bon Citoyen
  • 6009 Views
  • 37 replies
  • 19 Bravos

Our first kiosks are now open! Check them out.

Hey Community,   It’s official! Our first Public Mobile kiosks have launched today. We’re excited about the unique design of our new kiosks and we think you will be too. If you have a location near you, we encourage you to check them out and bring s...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 20480 Views
  • 110 replies
  • 44 Bravos

NOW LIVE: Improvements to the Get Started Page

Hey Community,   We’re happy to share that this week we’ll be making some improvements to our Get Started webpage. These changes continue our journey to make your experience as clear and simple as possible!   Here is what’s new :   Updated Phone Co...

Brooke_C by Retraité / Retired
  • 11070 Views
  • 77 replies
  • 40 Bravos

Select ready-made plans expiring April 22nd

Hey Community,   As of April 22nd, 11:59 PM, the following price plans are being expired:   $25 for 1 GB at 3G speed$40 for 5 GB at 3G speed$45 for 6.5 GB at 3G speed If you’re interested in taking advantage of these ready-made plans while they’re st...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 16887 Views
  • 168 replies
  • 17 Bravos

Top Contributors – March 2019

  Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 7284 Views
  • 68 replies
  • 32 Bravos

[RESOLVED] System issue expired select customers' services

Hey Community,   Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.   Our technical team has investigated the issu...

Bryan_N by Good Citizen / Bon Citoyen
  • 13674 Views
  • 155 replies
  • 15 Bravos

Put Your Creative Hat On, It’s Make Up Your Own Holiday Day!

Hey Community,    Today you get to be the CEO of Holiday Creation. Think of anything worthy of celebrating, pick a day on the calendar, and boom, you’ve done it! Here are some holidays we made up to help get your creative juices flowing:   1. Catch ...

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Brooke_C by Retraité / Retired
  • 10048 Views
  • 120 replies
  • 4 Bravos

Top Contributors - February 2019

Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community.   Special thanks to the Community members listed below for supporting other Community memb...

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Abdallah_A by Retraité / Retired
  • 4762 Views
  • 34 replies
  • 19 Bravos

Get Unlimited Text and 100 mins of Talk for $15

Hey Community,   Starting March 15th, we’re excited to bring you something that’s been long requested- a new Ready-Made plan at $15 with Unlimited International Text. This plan is available for new and existing customers and includes:      30-day pl...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 28174 Views
  • 473 replies
  • 61 Bravos

Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

Update as of April 23, 2019: This plan is now expired.   Hey Community, Starting March 13, 2019, the $30 for 500 MB Data at 3G speed plan will now be available for $25 per 30 days - for full plan details, check it out below:   Plan details: 30-day p...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 37539 Views
  • 397 replies
  • 74 Bravos

Check out our new Get Help page!

Hey Community,   We’ve just launched our new and improved Get Help page on our website, and we’d love for you to check it out!   We’d also like to thank our Community members, including our entire Oracle team, who provided us with feedback on the G...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 6060 Views
  • 34 replies
  • 26 Bravos

Special Announcement Revealed!

Hey Community,   A couple weeks ago, we let you know that we had a special announcement coming soon and since then, we’ve enjoyed reading all of your comments about what it might be. As much as we’d love it to be a hot slice of pizza in the mail or a...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 12658 Views
  • 91 replies
  • 24 Bravos

Special announcement coming soon

Hey Community,   Back in the summer of ‘17, we announced that we were expanding our presence by selling our SIM cards at both national and independent retailers.  We wanted to give Canadians more control and choice: purchase and activate online or vi...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 13170 Views
  • 104 replies
  • 23 Bravos

Top Contributors – January 2019

    Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community.   Special thanks to the Community members listed below for supporting other Community...

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Abdallah_A by Retraité / Retired
  • 6476 Views
  • 45 replies
  • 19 Bravos

Activate any $30+/mo plan and get $10 off for 6 months

Hey Community,   From February 8 to March 4, 2019 at 11:59PM ET, customers who activate online or in-store at a participating retailers on a $30+ plan (30-day plans) or a $90+ plan (90-day plans) can get $10 off every 30 days for 6 months. This will ...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 22490 Views
  • 246 replies
  • 26 Bravos
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