Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Most Recent Update 17:30 PM ET - June 17, 2019 Today we identified a technical issue in which SMS messages related to payment reminders and renewal dates were incorrectly issued to a select group of customers. Our team is currently working to ide...
Hey Community, It’s official! More Public Mobile Kiosks are headed your way on June 11th, 12th and 13th. Just like before, they’ll feature our signature look & feel, as well as a charge station powered by our bike. Cool right? If you have a locat...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Hey Community, We’re happy to share that we just launched a new and improved phone compatibility checker, with particular improvements made to the database of devices that it can check. This makes sure that joining us is simple as 1-2-3! Checking...
Hey Community, On June 1st, customers that purchase a SIM card online before 11:59PM ET will gain access to an exclusive offer of a one-time bonus 5GB of data. Simply activate before June 16, 2019 11:59PM ET, on a $25+/mo plan (Ready-Made plans on...
Hey Community, Take “throwing shade” and throw it out the window for tomorrow is Say Something Nice Day! Take time to compliment one of your friends, thank the person bagging your groceries, or even leave a nice comment on a YouTube video for a ...
Hey Community, From May 25 to May 26, 2019 at 11:59PM ET, customers who activate online or in-store at participating retailers on a $25+ plan (Ready-Made plans only) can get a one-time bonus 5 GB of data. This will be applied as an Add-On. Plus, un...
Hey Community, We know that everyone takes in information differently- and so a while ago, following the launch of our new Help Articles, we reached out to you to ask about which ones you’d like to see become videos. We hope you enjoy these vide...
Hey Community, As of May 20th, 11:59 PM, the following price plans are being expired: $20 for 250 MB at 3G speed (Data only)$20 for Unlimited Province-Wide Talk $47 for 2 GB at 4G LTE speed To check out our other plans, go to publicmobile.ca/pl...
Hey Community, Assemble the squad because it’s Pizza Party Day! We love pizza because it’s the food that gives you the best bang for your buck, kind of like Public Mobile. Plus, you have ultimate flexibility in your choice of toppings just like ...
Most Recent Update 4:00 PM ET - May 14 2019 Hey Community, Our technical team has successfully implemented a solution for customers who were affected by the issue outlined below. We apologize for any inconvenience caused and thank you for you...
Hey Community, Effective May 10, 2019, the following promotional plans have expired: $30 for 1 GB at 3G speed$40 for 2.5 GB at 3G speed While these promotions are no longer available, we have some great offers below taking their place, available s...
Most Recent Update 4:00 PM ET - May 10 2019 Hey Community, Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below. We apologize for any inconvenience ca...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Most Recent Update 9:30 PM ET - May 8, 2019 Hey Community, We can confirm that the solution our team implemented earlier today to address customers’ voice calls periodically dropping has been resolved. We sincerely apologize for the inconven...
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private info...
This means that between April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private...
Most Recent Update 17:00 PM ET - April 23, 2019 Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers. Our technical...
Hey Community, Effective April 23rd, 2019, the following price plans are being offered. These offers are available for new and current customers. Plan details: $30 for 1 GB at 3G speed (Update as of May 2, 2019: This plan is now expired.) 30-day...
Update: There will be no test alerts in Ontario & Quebec due to the ongoing flooding situation in these provinces. Hey Community, On May 8, 2019, provincial and territorial governments will be conducting another test of the Alert Ready system. Al...
Hey Community, It’s official! Our first Public Mobile kiosks have launched today. We’re excited about the unique design of our new kiosks and we think you will be too. If you have a location near you, we encourage you to check them out and bring s...
Hey Community, We’re happy to share that this week we’ll be making some improvements to our Get Started webpage. These changes continue our journey to make your experience as clear and simple as possible! Here is what’s new : Updated Phone Co...
Hey Community, As of April 22nd, 11:59 PM, the following price plans are being expired: $25 for 1 GB at 3G speed$40 for 5 GB at 3G speed$45 for 6.5 GB at 3G speed If you’re interested in taking advantage of these ready-made plans while they’re st...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Hey Community, What is Siblings Day exactly? It’s a day when we celebrate our brothers and sisters and all that they do for us. A sibling can be so many things: best friend, babysitter, competitor for your parent’s attention, tormentor, person y...
Hey Community, Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers. Our technical team has investigated the issu...
Hey Community, Public Mobile has identified a small number of select devices that, as of April 6th, 2019, will no longer provide accurate location functionality. These devices may, however, obtain some location functionality through wireless tower...
This means that on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private info suc...
Hey Community, Today you get to be the CEO of Holiday Creation. Think of anything worthy of celebrating, pick a day on the calendar, and boom, you’ve done it! Here are some holidays we made up to help get your creative juices flowing: 1. Catch ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community memb...
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