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Public Mobile

Select customers receiving erroneous SMS reminders

Most Recent Update

 

17:30 PM ET - June 17, 2019

 

Today we identified a technical issue in which SMS messages related to payment reminders and renewal dates were incorrectly issued to a select group of customers. Our team is currently working to identify a solution.

 

If you’ve received a message that you believe is in error, please log in to Self-Serve to verify your account details. These erroneous SMS’s can be safely ignored as they do not impact your payment dates.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

Great Citizen / Super Citoyen

Re: Select customers receiving erroneous SMS reminders

Thanks for your quick update.

Great Citizen / Super Citoyen

Re: Select customers receiving erroneous SMS reminders

I’m glad that Public Mobile was able to announce a issue faster this time, hopefully they can fix it as fast as they posted it this time around.

 

This should put some people in ease as probably a lot of people got confused when they were told their plan was due for renewal way too early!

Oracle

Re: Select customers receiving erroneous SMS reminders

I don't really concern myself with errant text messages.  Early plan renewal would be a deal killer, unless it was on Public Mobile's dime.

Good Citizen / Bon Citoyen

Re: Select customers receiving erroneous SMS reminders

Thanks for clearification, I was surprized to see a chain of messages.

Oracle

Re: Select customers receiving erroneous SMS reminders


@Alan_K wrote:

Most Recent Update

 

17:30 PM ET - June 17, 2019

 

Today we identified a technical issue in which SMS messages related to payment reminders and renewal dates were incorrectly issued to a select group of customers. Our team is currently working to identify a solution.

 

If you’ve received a message that you believe is in error, please log in to Self-Serve to verify your account details. These erroneous SMS’s can be safely ignored as they do not impact your payment dates.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team


Thanks for letting us know, Alan. 

 

One other place where members can check their renewal date is by dialling 611 on their phones. The automated greeting will state the account balance along with the automatic payment date, which if correct, should match the dates listed on the self-serve Payment/Rewards/Plan&Add-ons pages, while being 1 day later than the due date listed at the top of the Overview page.

Deputy Mayor / Adjoint au Maire

Re: Select customers receiving erroneous SMS reminders

Thanks for the heads up and reminding customers to check their My Account portal to confirm.  I'm sure many would post on the forum as opposed to double checking on My Account.

Re: Select customers receiving erroneous SMS reminders


@dna2016 wrote:

Thanks for the heads up and reminding customers to check their My Account portal to confirm.  I'm sure many would post on the forum as opposed to double checking on My Account.


I did check first, actually, I knew before I got the SMS about when my plan would renew, as I had just done it early this month.  I posted to bring attention to this so that others might do the same.

Town Hero / Héro de la Ville

Re: Select customers receiving erroneous SMS reminders

Thanks for your update!

Good Citizen / Bon Citoyen

Re: Select customers receiving erroneous SMS reminders

I'm wondering why you didn't send this msg through same way as the erroneous one - text msg.  Logging in to self service website is very slow and intermittent.  Causing so much unnecessary hassle.