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Moderator

System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

This means that on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

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We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

 

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Mayor / Maire

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

Hoping for no weekend only flash sales.  this takes a huge chunk of time away.

 

Cheers for the notice.

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Mayor / Maire

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET


@stonechucker wrote:

Hoping for no weekend only flash sales.  this takes a huge chunk of time away.

 

Cheers for the notice.


In-store activation only flash sale will not be affected the maintenance after midnight EDT.  Most stores are closed even for the west coast, 9pm PDT

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Mayor / Maire

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

@popping, yes, but if it were an online activation promo, it would suffer.

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Good Citizen / Bon Citoyen

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

10 ? am or pm

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Town Hero / Héro de la Ville

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

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Good Citizen / Bon Citoyen

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

Guess I picked the wrong time to open an account. I assume the system maintenance is done, but, the system still doesn't recognize me...

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Mayor / Maire

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET


@Alan53 wrote:

Guess I picked the wrong time to open an account. I assume the system maintenance is done, but, the system still doesn't recognize me...


You could try the incognito mode and let us know if you still have problem 

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Good Citizen / Bon Citoyen

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

Thanks but I cant find incognito mode and I'm still only recognized in the community . My account appears to be active, I just can't see what's happening.

Alan

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Mayor / Maire

Re: System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET


@Alan53 wrote:

Thanks but I cant find incognito mode and I'm still only recognized in the community . My account appears to be active, I just can't see what's happening.

Alan


Did you close your browser and the cache before try again??

Did you first register in the self-serve?