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System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

MobileStar
Customer Support Agent

This means that on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

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We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

 

19 REPLIES 19

stonechucker
Mayor / Maire

Hoping for no weekend only flash sales.  this takes a huge chunk of time away.

 

Cheers for the notice.


@stonechucker wrote:

Hoping for no weekend only flash sales.  this takes a huge chunk of time away.

 

Cheers for the notice.


In-store activation only flash sale will not be affected the maintenance after midnight EDT.  Most stores are closed even for the west coast, 9pm PDT

@popping, yes, but if it were an online activation promo, it would suffer.

clinton97
Good Citizen / Bon Citoyen

10 ? am or pm

Metal1967
Town Hero / Héro de la Ville

Alan53
Good Citizen / Bon Citoyen

Guess I picked the wrong time to open an account. I assume the system maintenance is done, but, the system still doesn't recognize me...


@Alan53 wrote:

Guess I picked the wrong time to open an account. I assume the system maintenance is done, but, the system still doesn't recognize me...


You could try the incognito mode and let us know if you still have problem 

Alan53
Good Citizen / Bon Citoyen

Thanks but I cant find incognito mode and I'm still only recognized in the community . My account appears to be active, I just can't see what's happening.

Alan


@Alan53 wrote:

Thanks but I cant find incognito mode and I'm still only recognized in the community . My account appears to be active, I just can't see what's happening.

Alan


Did you close your browser and the cache before try again??

Did you first register in the self-serve?