[Resolved] System issue expired select customers' services
Most Recent Update
17:00 PM ET - April 23, 2019
Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.
Our technical team has investigated the issue and is restoring service in batches for those affected. By 9:00 PM ET, all services should resume. Customers impacted by this issue will receive an SMS in the coming days.
We apologize for any inconvenience caused and thank you for your patience.
-Public Mobile Community team
Updates
Please click the spoiler for a full history of this service issue to date.
Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.
Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.
We apologize for any inconvenience caused and thank you for your patience.
Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.
Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.
We apologize for any inconvenience caused and thank you for your patience.
Re: System issue expired select customers' services
@Johnmichael2u, please consider getting a WiFi app such as Fongo to act as your backup telephone number, in case something like this happens again.
Fongo has telephone numbers available in most parts of Canada and gives free calling to any number in Canada. A texting add-on is a small monthly fee if desired.
Re: System issue expired select customers' services
These announcements need to come out ahead of the bow wave of service disruption complaints. The prepaid model is much more vulnerable to service disruptions than postpaid. A timely announcement policy is essential.
Re: System issue expired select customers' services
Well how nice of you to join us - are you now going to figure out the issue and personally respond to everyone individually - or like how this all happened without notice - fix the problem and hope people find the answer?
